I am not one who complains Easliy, but I ordered my 2018 BIAB upgrade on Friday, December 8th........

It has still not arrived yet! That is almost 2 full weeks.

That is not right. This is very poor customer service. I am located in Chicago Illinois........... There are no out-of-control flres or any reason this should be occurring........

I don't know who dropped the ball but this is totally unacceptable and not a good way to run a business!

I would hope PG music does the right thing and offers me a gift certificate, or some free real tracks or a 49 pack or something.

That is what any reputable business would do........

Bob B.