I just have to say that I’ve been a customer since the Atari days, and PG customer service has always been outstanding, they have bent over backwards to assure I always got what I needed....whatever mistake was made, I’m sure the office is on top of it, if you all will allow me to briefly give one example, it will show how this company stands behind its customers:

I live in Mexico City, last year I upgraded to the Audiophile version of BIAB 2017, after hearing the new RTs this year, I decided to upgrade to 2018, I knew it wouldn’t be cheap, because the Mexican Government has a steep tax tariff on anything shipped into the country.....I was shocked to get a very prompt reply saying because I had upgraded, I would be sent a hard drive version of BIAB 2018 for FREE, and no shipping charge, which also meant there was NO tax for me, a week later the HD was delivered to me!! How’s that for stellar service?? I’ll say it again: PG music really knows how to take care of its customers.....