Thanks for your reply.

I did a reset of windows so I don't believe that there are any plugins other than what BiaB installed. I've not installed any other audio software.

From poking around: In the 32-Bit programs folder, the only VSTs are the two installed by BiaB. There is no VST folder in the 64-bit programs folder. If there are other plugins, I don't know where to look.

And thank you for the advice on changing the shortcut to always run in admin mode.

Oh, and I did speak to PGMusic customer service. Apparently they received over 600 tech support emails over the holiday, which explains the delay in replies.