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Band-in-a-Box for Windows
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Joined: Jul 2002
Posts: 113
Apprentice
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OP
Apprentice
Joined: Jul 2002
Posts: 113 |
Matt,
Thanks for those words and sharing your thoughts.
My wife has made occasional comments about how patient she's found me to be during our 44 years together. Each time she does it I thank her for those words too and I also remind her that I have absolutely no patience with liars, cheaters, rude people, and b.s. (Smile!)
The other thing is that, sometime, my patience works against me. Case in point being this very BIAB pop-up window issue I'm dealing with right now!
When it first happened, I stayed focused on that first song only for at least two days patiently trying to resolve the issue in a number of ways like:
closing and restarting the program a couple of times warm rebooting the computer cold rebooting the computer running CC cleaner giving up on it that night and getting up the next morning (wee hours) continuing to work with the same song deleting the song altogether and making a new one from scratch with the same title deleting that one and making same song again from scratch with a different title none of it worked so I'd run out of options
So I put it away and did something else in the house for while. I got on the treadmill, ate, vacuumed... then I took a nap.
I got up again, and for some reason I started working on a different song and I noticed there was no pop-up. I worked on another different song and again, there was no pop-up. After working on several more songs with no interference from the pop-up window, I noticed that an hour or so had passed and I thought the problem had just resolved itself somehow and simply disappeared. I was good with that!
So I went back to the song where the pop-up first appeared and BOOM... the pop-up was back and it was my patience that kept me there on that one particular song again for another half-hour or so before I decided to contacted PG Music directly. I first reached them through Live Chat and then I emailed the Support Department directly.
I knew, from monitoring the Forum boards, that sending a detailed description of the problem along with the "FlashMessageLog.txt" file would give them some evidence-based insights on how 845 was interacting with my machine and help them in determining a place to start looking and planning a course of action to chase down the solution.
So in the email I sent them I was sure to mention the hour or so of problem-free time I had experienced before the problem "came back". In their initial auto-form response, they acknowledged receiving my email and said that it generally would take 0 to 2 business days for them to get back to me.
No problem, I know they're always very busy and this is the time of year that the release of "next year's" version is creeping up on them--I'm surprised that the help request turn-around is only 0 to 2 business days--I imagine that help requests come in from all around the world.
Anyway, that's when I decided to turn to the Forum Family for help. I've gotten some great feedback, tips, and general info that confirms that this problem is much smaller and narrow that I originally thought! It's definitely NOT happening on EVERY song. It happens on a very few songs only and that's a very encouraging piece of information to me!
Right now I'm working my down my catch-up list of responding to the posts I missed while I had to step away for a couple of days so that's all for right now.
More later,
Thanks.
Art
None of us knows what all of us knows.
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Ask sales and support questions about Band-in-a-Box using natural language.
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Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
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