Yes, we see this quite often actually when people in particular have a system crash and load from a backup or when they only copy the RealTracks and RealDrums folders to a different drive without the important .st2 files (and sometimes also without adjusting the locations within the Band-in-a-Box program). Definitely give what Andrew said a try, but it for some reason that doesn't work for you, feel free to reach out to our support team directly via our chat system, phone, or by e-mail at support@pgmusic.com.


Cheers,
Ember