-Put a text file named safemode.txt in your bb\Preferences folder and then boot the program (should say 'safe mode' on splash screen). Does the error occur?
-Delete that file, then open the program and check the option to "write detailed bootup log" in Options | Preferences. Reboot again, and then look for the bootuplog text file in bb\Data. Please send us that file or the contents of it.


Andrew
PG Music Inc.