"Drivers, Drivers, Drivers..."

Sounds like you were rolling back and forth, reinstalling a corrupted driver.

The tech knew to go find it on the web, download the whole thing again and install that instead.

Don't forget the lesson learned here, next time you are faced with the same kind of situation you won't have to pay the tech you can do it yourself.

All in all, a good troubleshoot and fix for you, though.



--Mac