I guess it's just me. I rebooted the computer and searching in Index stops to program from responding. I'm forced to use Task Manager to close down BIAB.
Search works fine, it's just Index that has this issue.
I received an e-mail today from Kent and followed his suggestions.
If you want to reinstall, you can get the links by logging into your account on our website and going to "My Products".
The program used to read Help files is part of Windows, not Band-in-a-Box though so I'd recommend making sure that you can search for words in other programs' Help files before trying the reinstall.
Another thing to try first would be to reinstall the build 414 patch (even if you already have that build). This is because the update patches include a copy of the Help file so if it's corrupted at all, installing the patch has a good chance of fixing it.
The first thing I did was download and reinstall the 414 patch. I still had the issue in Help \ Index \ Index. I should add that searching in other Windows programs do not have the issue I described in previous posts (in this thread).
I then downloaded and installed BIAB 15 with the same results. I then went back and reinstalled the 414 patch. I have the same issue, nothing as changed.
I didn't uninstall BIAB, I simply reinstalled over previous installs.
I'm willing to try more suggestions ... and I am also willing not to use Help \ Index \ Index to look up anything; I'll just use Help \ Index \ Search.
If BIAB doesn't work correctly, rather than reinstall, the first thing you should do is Opt., Return to Factory Settings. Then reboot the PC.
If that doesn't fix it, are you Running as Administrator (right-click on BBW.EXE to try this). And you didn't install to either of the C:/Program Files folders, did you?
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
I tried resetting to Factory Settings, and also run as Administrator. It still doesn't solve the problem for me.
I installed BIAB to a separate hard drive (and folder name).
I have notified pgmusic of this bug, and told them that the .chm help file can be used if I open it directly from File Explorer (or a shortcut icon). I also let them know that it was installed to a non-default location, in case that's an issue.
Having the same problem on BIAB 2011. It just started happening out of nowhere. Except I have a new computer running Windows 8.1 and probably haven't tried help on it until now. Has there been an update or is it 8.1? Also I have just started to use BB2go so I can use on my tablet which is why I need the help!
I can confirm, this just happened to me. I typed one letter in the Help, Index and got the freeze. Had to exit via Task manager, which took down all of BIAB.
I also wrote to Support.
Jonjo, welcome to the forum. First post after so long? I think you may be on to something with Windows 8.1. That's what I have. I'm pretty sure Help, Index has been working until recently, so the problem here might be caused by a Windows 8.1 update. I called that to the attention of Support.
Johnny Badsinger, are you also running Windows 8.1?
Last edited by Matt Finley; 03/30/1508:53 AM.
BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
This problem was confirmed by PG Music. It affects Windows 8 and will be fixed by an update.
Matt Thanks for the feedback. I'm steering clear of 8.1 for BiaB (although I do have 8.1 systems for other work). Actually, I'm hoping Windows 10 might make everyone a little happier.
Best Trevor
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK & 7, Xtra Styles PAK 17 & 18, und mehr!
Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6 & 7, des Xtra Styles PAK 17 & 18, et bien plus encore!
New! XPro Styles PAK 7 for Band-in-a-Box 2024 for Mac!
We've just released XPro Styles PAK 7 with 100 brand new RealStyles, plus 50 RealTracks and RealDrums that are sure to delight!
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XPro Styles PAKs require Band-in-a-Box® 2024 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Mac!
Xtra Styles PAK 18 for Band-in-a-Box version 2024 is here with 200 brand new styles to take for a spin!
Along with 50 new styles each for the rock & pop, jazz, and country genres, we’ve put together a collection of styles using sounds from the SynthMaster plugin!
In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!
Special Pricing! Until September 30, 2024, all the Xtra Styles PAKs 1 - 18 are on sale for only $29 ea (Reg. $49 ea)! Expand your Band-in-a-Box 2024® library with Xtra Styles PAK 18! Order now!
Learn more and listen to demos of the Xtra Styles PAK 18 here.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! Xtra Styles PAK 18 for Band-in-a-Box 2024 for Windows!
Xtra Styles PAK 18 for Band-in-a-Box version 2024 is here with 200 brand new styles to take for a spin!
Along with 50 new styles each for the rock & pop, jazz, and country genres, we’ve put together a collection of styles using sounds from the SynthMaster plugin!
In this PAK you'll find: dubby reggae grooves, rootsy Americana, LA jazz pop, driving pop rock, mellow electronica, modern jazz fusion, spacey country ballads, Motown shuffles, energetic EDM, and plenty of synth heavy grooves! Xtra Style PAK 18 features these styles and many, many more!
Special Pricing! Until September 30, 2024, all the Xtra Styles PAKs 1 - 18 are on sale for only $29 ea (Reg. $49 ea)! Expand your Band-in-a-Box 2024® library with Xtra Styles PAK 18! Order now!
Learn more and listen to demos of the Xtra Styles PAK 18 here.
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 18 requires the 2024 UltraPAK/UltraPAK+/Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
New! XPro Styles PAK 7 for Band-in-a-Box 2024 for Windows!
We've just released XPro Styles PAK 7 with 100 brand new RealStyles, plus 50 RealTracks and RealDrums that are sure to delight!
With XPro Styles PAK 7 you can expect 25 rock & pop, 25 jazz, and 25 country styles, as well as 25 of this year's wildcard genre: Celtic!
Here's a small sampling of what XPro Styles PAK 7 has to offer: energetic rock jigs, New Orleans funk, lilting jazz waltzes, fast Celtic punk, uptempo train beats, gritty grunge, intense jazz rock, groovy EDM, soulful R&B, soft singer-songwriter pop, country blues rock, and many more!
Special Pricing! Until September 30, 2024, all the XPro Styles PAKs 1 - 7 are on sale for only $29 ea (Reg. $49 ea)! Supercharge your Band-in-a-Box 2024® with XPro Styles PAK 7! Order now!
XPro Styles PAKs require Band-in-a-Box® 2024 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
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