I did and it took over an hour before the person accepted that the installation file was defective and they finally put links into my account so that I could download the individual extrastyles paks which had missing styles, Pak 11, Pak 1 and Pak 2. I have installed those and now I have the complete set of 2096 extra styles which should have installed correctly from the start. At least now PGMusic is examining that 1-12 installation file to see what's wrong -- I'm sure I'm not the only person who would buy it and be lacking those missing styles files. I just may be the only person who realized it! But finally all is good even though it took over an hour to get what I had asked for at the start of the "chat!"