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Band-in-a-Box Wishlist
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Joined: Jun 2012
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OP
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When a bug gets reported (and even verified by other BIAB users) it would be great if PG staff would also take a moment to acknowledge/confirm it. Maybe even suggest when it might be fixed. Maybe even PM the user who reported it when it is fixed!
Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.
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Band-in-a-Box Wishlist
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+1
Every so often there is response, but an acknowledgement and/or feedback maybe with proposed actions would greatly appreciated. Without that, it is not possible to know if the report has been noticed.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box Wishlist
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Joined: Feb 2001
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Journeyman
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Journeyman
Joined: Feb 2001
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This is a reasonable request as long as the person reporting is prepared to accept a simple "report noted" response.
The problem for PG is that once the "bug" has been noted many people will expect more than that. I think it would be unreasonable to expect a considered response on every report or for PG to keep track of when or if the alleged bug will or has been addressed. Expecting PG to keep track of and report the status of every alleged bug for reporting purposes could take a lot of effort.
If I have a bug that is a real problem for me I find it better to start an email thread directly with tech support.
Tony
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Band-in-a-Box Wishlist
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I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.
I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box Wishlist
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Joined: Jun 2012
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OP
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I certainly don't expect any instant resolution. Sometimes this is not practical or even possible.
I don't even mind to hear that it may or may not be fixed in the next major release, or the one after that. Just so long as I know it has been received. I think this is what the O/P was mainly suggesting. Exactly!
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I would be OK for them to acknowledge they received the report. I would not want then to estimate when it would be corrected.
Does anyone remember the vaporware issues of the past? If not that was when companies used to promise things and then not deliver on time or at all. A company would promise A, B,and C but only deliver A and B. Even if those two were great upgrades someone would always b*tch the C wasn't delivered.
The fitness trainer asked me, "What kind of a squat are you accustomed to doing?" I said, "Diddly."
64 bit Win 11 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
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I served as a beta tester for another software program (the name isn't important since it wasn't for music, and they're gone now, compliments of Microsoft competition). The company posted bug reports in an area accessible only by developers and testers, which obviously meant they received and 'acknowledged' the report. The reports were loosely categorized by function, such as editing, printing, etc. I thought this system was very effective, since testers could check first before reporting a bug. Sometimes the developers would comment, but no promises were made.
Many BIAB users may not know there is constant development work being done by some experienced users who do testing of pending releases. We also report problems to the developers that we think might not have been noticed by staff in the general forums.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Joined: Feb 2017
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Apprentice
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Apprentice
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Posts: 104 |
+1
It is extremely important that people reporting bugs should at least be notified that the report has at least been read.
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Expert
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Expert
Joined: Dec 2006
Posts: 1,588 |
On the whole I have found PG Music to be responsive to bug/potential bug responses. Occasionally, I have to nudge. I think, speaking as an ex IT Help Desk / Trainer, that support staff often don't like to admit that some problems are hard to replicate / fix especially when everyone is racing around at a million miles an hour. Most Help Desk software has automated features to deal with this kind of complaint with time based features to flick reports up the chain of command.
Last edited by lambada; 04/25/17 06:12 PM.
Windows 10 Home 20H2 Build 19042.487
BIAB 2021 (Build 818)
Intel(R) Core(TM), i3-4160, CPU @3.60 GHz RAM 16 GB, 64 Bit X64-based processor
Zoom UAC-2 (USB 3 interface-built in midi)
VoiceLive 3 Extreme, Sputnik Valve Condenser Mic
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Yes, FogBugz and Jira are two others. I have to guess that maybe PGM use an internal system.
BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Wow! We dare not even dream of such things. I would be happy if someone just said "saw it and verified it."
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Band-in-a-Box Wishlist
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Expert
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Expert
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Latest BIAB version, latest build.
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Band-in-a-Box Wishlist
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About the comment that support staff might not like to admit a problem is hard to replicate, no, I don’t see that here at all. One of the most frequent responses is “We can’t duplicate that”, followed by a request for a song that shows the problem. Then far more often than not, PG Music acknowledges it and promises a patch. Otherwise they ask for more info.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Band-in-a-Box Wishlist
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Expert
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Expert
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+1
And I think there is a need for a pure bug report forum also. This is a wish forum, so it is often mixed up those two different things.
Forever Grateful, BUT, sometimes pissed of.  Trygve "Leo" Larsen BiaB 2020, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM My OLD tracks on Soundcloud; https://soundcloud.com/trygve-larsen My NEW is unpublished The Universe = Uni-verse ie one song.
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I believe the way things are intended to work is a post is made in the BIAB for Windows (or Mac) forum. There we determine if it’s a question of user education, missing feature or a bug.
BIAB 2025 Win Audiophile. Software: Studio One 7 Pro, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus 192 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
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Expert
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I guess this is the key:
Currently it feels like a bug is reported and you never know for sure if PG even noted it. Then maybe it gets fixed in a future update but by then I've already figured out a work-around. Or I just cease to use a feature so I never even bother checking that feature again. This process discourages future bug reporting.
Latest BIAB version, latest build.
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XPro and Xtra Styles PAKs Special Extended Until August 31st!
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- Look Ma! More MIDI 13: Country & Americana
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- Look Ma! More MIDI 14: SynthMaster,
- Instrumental Studies Set 23: More '80s Hard Rock Soloing,
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- Artist Performance Set 18: Songs with Vocals 8
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XPro Styles PAKs require Band-in-a-Box® 2025 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
New! Xtra Styles PAK 20 for Band-in-a-Box 2025 and Higher for Windows!
Xtra Styles PAK 20 for Windows & Mac Band-in-a-Box version 2025 (and higher) is here with 200 brand new RealStyles!
We're excited to bring you our latest and greatest in the all new Xtra Styles PAK 20 for Band-in-a-Box! This fresh installment is packed with 200 all-new styles spanning the rock & pop, jazz, and country genres you've come to expect, as well as the exciting inclusion of electronic styles!
In this PAK you’ll discover: Minimalist Modern Funk, New Wave Synth Pop, Hard Bop Latin Groove, Gospel Country Shuffle, Cinematic Synthwave, '60s Motown, Funky Lo-Fi Bossa, Heavy 1980s Metal, Soft Muted 12-8 Folk, J-Pop Jazz Fusion, and many more!
All the Xtra Styles PAKs 1 - 20 are on special for only $29 each (reg $49), or get all 209 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 20.
Video: Xtra Styles PAK 20 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 20 requires the 2025 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
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