Lately, I can't get an answer on the Tech Support line. I leave messages and they don't call back. Anyone know what is going on? They used to be easy to reach.
I've had good luck using the 'Live Help' button at the top right of this page. I've used it to 'chat' with the help desk before. I don't think they are open until 10AM PST.
2bSolo, where are you calling from, e.g. what timezone?
Are you sure that there would/should be somebody available at the time(s) you called?
And yes, did you try the chat?
I've occasionally sent support requests by email that have taken a long time to get a response to. I haven't ever needed to try telephone support, so I cannot answer that part.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
I live in Florida, so I always subtract three hours. I have called in the afternoon and early evening. I get the recording. If I leave a message, no one responds.
I will try the Live Help. Usually I get someone on the Sales side with that.
Like I said, it has just been this way for the last few weeks. I thought something might have changed at the company.
Thanks, Noel. There was nothing flashing but I found it. The only message was an old one from Jim Fogle.
I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
I think I have a better chance with the Forum. Thanks for the tip on messages.
I finally spoke to someone at Tech Support tonight. He was very nice. He said they have two people to help 200,000 customers. Also,even though you can leave a message, they don't have time to call back.
Two people to serve 200.000 customers? OMG... No wonder they "never" respond to anything in the forum also... What would they do if it was not for all those great guys in this forum?.... I read a tread somewhere requesting more participating from PG-Music staff in the forum. It got a little better for a while and people was happy.
Forever Grateful, BUT, sometimes pissed of. Trygve "Leo" Larsen BiaB 2020, Windows 8.1, Intel Core i5 CPU, 270GHz, 32 Gb RAM My OLD tracks on Soundcloud; https://soundcloud.com/trygve-larsen My NEW is unpublished The Universe = Uni-verse ie one song.
If you've reviewed our Support page, you've probably noticed the Videos page, which separates our Band-in-a-Box® tutorial videos by category: Overview, VST DAW Plugin, Setup, Beginner, Intermediate, Advanced, and there's even an Archive category to go down memory lane... (You'll also find these videos on our YouTube Channel.)
Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!
Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6, des Xtra Styles PAK 17 et bien plus encore!
Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V
Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!
We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
The Bob Doyle Media YouTube channel is known for demonstrating how you can creatively incorporate AI into your projects - from your song projects to avatar building to face swapping, and more!
His latest video, Next-Level AI Music Editing with ACE Studio and Band-in-a-Box, he explains in detail how you can use the Melodist feature in Band-in-a-Box with ACE Studio. Follow along as he goes from "nothing" to "something" with his Band-in-a-Box MIDI Melodist track, using ACE Studio to turn it into a vocal track (or tracks, you'll see) by adding lyrics for those notes that will trigger some amazing AI vocals!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
One of our representatives will be happy to help you over the phone. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday, and 8:00AM to 4:00PM PST Saturday. We are closed Sunday. You can also send us your questions via email.
One of our representatives will be happy to help you on our Live Chat or by email. Our hours of operation are from
6:00AM to 6:00PM PST (GMT -8) Monday thru Friday; 8:00AM to 4:00PM PST (GMT -8) Saturday; Closed Sunday.
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean