Product Registration

Registered users of our programs are entitled to unlimited technical support for our software. You are already registered if you purchased directly from us.

Contact Support

Frequently Asked Questions & Knowledge Base

Chances are someone else has had the same problem as you in the past. Search our FAQ page to see if your question has already been answered.

Support Request Form

Windows | Macintosh

You can email us directly, but filling out a technical support request form enables us to respond more effectively, since we'll have information about your computer setup.

Online Manuals

The latest Band-in-a-Box® manuals for Windows and Mac.

User Forums

We have a friendly and lively community of PG Music software users, ranging from first-time users to experts.

Tutorials

A selection of in-depth tutorials and "how-to's" written by PG Music staff.

Videos

These are designed to showcase our various products, provide program tutorials, and answer commonly asked technical support questions.

Band-in-a-Box® in the Classroom for Educators

Visit the Learning Zone for quick lesson ideas, connect with other educators on the Educator Forums and more.

Band-in-a-Box® for Android Help Page

Band-in-a-Box® for Android is an app for Android devices including Smartphones and Tablets, that can be downloaded from the Android Play store.

Patch Maps

MIDI synthesizer patch maps for Band-in-a-Box®, RealBand, and PowerTracks Pro Audio.

"BB Remote" for Android Help Page

BB Remote is an app that is used as a remote control for your existing desktop version of Band-in-a-Box® for Windows 2011.5 or higher. The sounds will come out of the desktop program, not the Android device.

Band-in-a-Box® for iPhone Help Page

Band-in-a-Box® for iPhone is an app for iPods, iPhones, and iPads, that can be downloaded from the App store, and acts as a client to the desktop version of Band-in-a-Box®.

"Pitch Invasion" for iPhone Help Page

Pitch Invasion is an arcade-style app designed to teach the player to recognize specific pitches from a variety of instruments and octave ranges.

"BB Remote" for iPhone Help Page

BB Remote is an app that is used as a remote control for your existing desktop version of Band-in-a-Box® for Windows 2011.5 or higher. The sounds will come out of the desktop program, not the iPhone.

Live Help
Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,
+ 800-4746-8742*

Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*

* Outside USA & Canada where International Freephone service is available. Access Codes

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Message from PGMusic.com sales and support team
Hi, have any questions? We're available to text chat.