Product Registration

Registered users of our programs are entitled to unlimited technical support for our software. You are already registered if you purchased directly from us.

Contact Support

Frequently Asked Questions & Knowledge Base

Chances are someone else has had the same problem as you in the past. Search our FAQ page to see if your question has already been answered.

Support Request Form

Windows | Macintosh

You can email us directly, but filling out a technical support request form enables us to respond more effectively, since we'll have information about your computer setup.

Online Manuals

The latest Band-in-a-Box® manuals for Windows and Mac.

User Forums

We have a friendly and lively community of PG Music software users, ranging from first-time users to experts.


A selection of in-depth tutorials and "how-to's" written by PG Music staff.


These are designed to showcase our various products, provide program tutorials, and answer commonly asked technical support questions.

Band-in-a-Box® VST DAW Plugin for Windows

The Band-in-a-Box VST DAW Plugin can be used inside your favorite DAW (Cakewalk, Reaper, Pro Tools, etc.) to generate styles, RealTracks and Multi-Riffs.

Band-in-a-Box® in the Classroom for Educators

Visit the Learning Zone for quick lesson ideas, connect with other educators on the Educator Forums and more.

Band-in-a-Box® iPhone and Android app help pages

Help pages for the Band-in-a-Box® and BB Remote apps for iPhone and Android. Note - to properly use these apps, you need to have the desktop version of Band-in-a-Box.

Patch Maps

MIDI synthesizer patch maps for Band-in-a-Box®, RealBand, and PowerTracks Pro Audio.

Live Help
Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,
+ 800-4746-8742*

Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*

* Outside USA & Canada where International Freephone service is available. Access Codes

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1-800-268-6272 1-250-475-2874
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Message from sales and support team
Hi, have any questions? We're available to text chat.