PG Music - Support

Windows Software Updates
Latest updates:
Macintosh Software Updates
Latest updates:
Frequently Asked Questions & Knowledge Base

Chances are someone else has had the same problem as you in the past. Search our FAQ page to see if your question has already been answered.
Online Manuals

The latest Band-in-a-Box^® manuals for Windows and Mac.
Tutorials

A selection of in-depth tutorials and "how-to's" written by PG Music staff.
Band-in-a-Box^® in the Classroom for Educators

Visit the Learning Zone for quick lesson ideas, connect with other educators on the Educator Forums and more.
Patch Maps

MIDI synthesizer patch maps for Band-in-a-Box^®, RealBand, and PowerTracks Pro Audio.
Band-in-a-Box^® for iPhone Help Page

Band-in-a-Box^® for iPhone is an app for iPods, iPhones, and iPads, that can be downloaded from the App store, and acts as a client to the desktop version of Band-in-a-Box^®.
"BB Remote" for iPhone Help Page

BB Remote is an app that is used as a remote control for your existing desktop version of Band-in-a-Box^® for Windows 2011.5 or higher. The sounds will come out of the desktop program, not the iPhone.

Product Registration

Registered users of our programs are entitled to unlimited technical support for our software. You are already registered if you purchased directly from us.
Contact Support
- support@pgmusic.com
- 1-866-983-2474 (USA/Canada) [ More contact info ]
- Live Chat
Support Request Form: Windows | Macintosh

You can email us directly, but filling out a technical support request form enables us to respond more effectively, since we'll have information about your computer setup.
User Forums

We have a friendly and lively community of PG Music software users, ranging from first-time users to experts.
Videos

These are designed to showcase our various products, provide program tutorials, and answer commonly asked technical support questions.
Band-in-a-Box^® for Android Help Page

Band-in-a-Box^® for Android is an app for Android devices including Smartphones and Tablets, that can be downloaded from the Android Play store.
"BB Remote" for Android Help Page

BB Remote is an app that is used as a remote control for your existing desktop version of Band-in-a-Box^® for Windows 2011.5 or higher. The sounds will come out of the desktop program, not the Android device.
"Pitch Invasion" for iPhone Help Page

Pitch Invasion is an arcade-style app designed to teach the player to recognize specific pitches from a variety of instruments and octave ranges.

Live Help

Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,
+ 800-4746-8742*

Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*

* Outside USA & Canada where International Freephone service is available. Access Codes

News and Notes

More Contact Info

Message from PGMusic.com sales and support team

Hi, have any questions? We're available to text chat.

Message from PGMusic.com sales and support team

Hi, have any questions? We're available to text chat.