Registered users of our programs are entitled to unlimited technical support for our software. You are already registered if you purchased directly from us.
Chances are someone else has had the same problem as you in the past. Search our FAQ page to see if your question has already been answered.
Support Request Form
You can email us directly, but filling out a technical support request form enables us to respond more effectively, since we'll have information about your computer setup.
The latest Band-in-a-Box® manuals for Windows and Mac.
We have a friendly and lively community of PG Music software users, ranging from first-time users to experts.
A selection of in-depth tutorials and "how-to's" written by PG Music staff.
These are designed to showcase our various products, provide program tutorials, and answer commonly asked technical support questions.
The Band-in-a-Box DAW Plugin (VST) can be used inside your favorite DAW (Cakewalk, Reaper, ProTools, etc.) to generate styles, RealTracks and Multi-Riffs.
Visit the Learning Zone for quick lesson ideas, connect with other educators on the Educator Forums and more.
Help pages for the Band-in-a-Box® and BB Remote apps for iPhone and Android. Note - to properly use these apps, you need to have the desktop version of Band-in-a-Box.
MIDI synthesizer patch maps for Band-in-a-Box®, RealBand, and PowerTracks Pro Audio.
Unconditional 30-Day Money Back Guarantee on all products purchased from PG Music Inc.
PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3
Sales: 800-268-6272, 250-475-2874,
Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*
* Outside USA & Canada where International Freephone service is available. Access Codes