Technical Support Help Request Form (Mac)

Please use the following form to send us your technical support questions. Fill in as many fields as you can. If you're unsure about a particular field, or if it's not relevant to your question, you can just leave it blank. If you have trouble using this form, you can send an email to support@pgmusic.com.

First Name *
Last Name *
Email Address *
Verify Email Address *
Which program(s) is your question about?
What exact version of the program do you have? For Band-in-a-Box, you can check this by going to the Apple or Band-in-a-Box menu in the program, and selecting About Band-in-a-Box.

General computer information can be found by going to the Apple menu and selecting About this Mac
Operating System:   Other:
Computer:
Processor:
Memory (RAM):
Sound Module or Keyboard Synthesizer (if using an external MIDI synth):
MIDI interface (how is the synth connected to your computer?):

If your question is regarding Band-in-a-Box, describe your current MIDI setup:
From the M or MIDI menu, click on Select MIDI Driver or Apple DLS Synth. What is currently selected?
If you do not have Quicktime selected, please go the MIDI menu and click on Choose Ports. What Input Port is currently selected?
What Output Ports (bass, piano, drums...) are currently selected?

Please describe your problem or question in the space below. *
Live Help
Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,+ 800-4746-8742*
* Outside USA & Canada where International Freephone service is available. Access Codes

Tech Support: Live Chat, support@pgmusic.com

More Info...
News and Notes
March 14, 2025 Update to RealBand® 2025 Build 5 Windows Today! Already using RealBand® 2025 for Windows®? Download Build 5 now from our Support Page to ensure you have the latest enhancements and improvements from our... March 12, 2025 PowerTracks Pro Audio 2025 for Windows is Here! PowerTracks Pro Audio 2025 is here! This new version introduces many features, including VST3 support, the ability to load or import a .FLAC file, a...
More News...
Chat online Online now

Need Help?

Customer Sales & Support

Phones (Pacific Time)
1-800-268-6272 1-250-475-2874
Live Chat
OPEN Online Ordering
24/7
OPEN Forums, email, web support
Message from PGMusic.com sales and support team
Hi, have any questions? We're available to text chat.
Message from PGMusic.com sales and support team
Hi, have any questions? We're available to text chat.