Frequently Asked Questions

Chances are someone else has had the same question in the past. Search the FAQ to see if your question has already been answered.

To search the FAQ, choose the product below, then press CTRL-F and enter a search term.

Sales FAQ

Common pre-sales questions about our products, ordering, and delivery.

Technical Support FAQ and Knowledge Base

Choose your product below to show all of the FAQs related to that product.

Band-in-a-Box® for Windows

Earlier versions >>

Band-in-a-Box® for Macintosh

Earlier versions >>

PowerTracks Pro Audio for Windows

Earlier versions >>

RealBand for Windows

Earlier versions >>

Other Products

Live Help
Contact Info

PG Music Inc.
29 Cadillac Ave Victoria BC Canada V8Z 1T3

Sales: 800-268-6272, 250-475-2874,
+ 800-4746-8742*

Tech Support: 866-983-2474, 250-475-2708, + 800-4746-8742*

* Outside USA & Canada where International Freephone service is available. Access Codes

More Info...
News and Notes
December 07, 2018 RealBand 2019 - A New Look! Have you opened up your RealBand 2019 yet? You may notice that we've given it a fresh new look! In fact, there are now 3... December 07, 2018 Band-in-a-Box® 2019 for Windows - Choosing to Run 64-bit or 32-bit We heard you! With the release of Band-in-a-Box® 2019 for Windows we've included the BRAND NEW 64-bit version of Band-in-a-Box®, which works well with the...
More News...
Chat online Online now

Need Help?

Customer Sales & Support

Phones 6am-7pm (Pacific Time)
1-800-268-6272 1-250-475-2874
Live Chat
OPEN Online Ordering
24/7
OPEN Forums, email, web support
Message from PGMusic.com sales and support team
Hi, have any questions? We're available to text chat.
Message from PGMusic.com sales and support team
Hi, have any questions? We're available to text chat.