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Band-in-a-Box for Windows
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Joined: Feb 2010
Posts: 794
Journeyman
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OP
Journeyman
Joined: Feb 2010
Posts: 794 |
I have now made three requests (latest one just this morning) to sales@pgmusic for a refund of the 2019 BIAB purchase. It is not really what I need at this time after I tried it out. I have heard nothing from them, not even an auto-acknowledgement email!
Not sure if they are ignoring it, are busy, or are simply not there...Live Chat is and they advised that that was the correct place to send the request.
Has anyone else experienced tardiness from PG in regard to refunds/cancellations?
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Band-in-a-Box for Windows
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Joined: Oct 2017
Posts: 737
Journeyman
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Journeyman
Joined: Oct 2017
Posts: 737 |
I had a refund about six months ago - I accidentally bought a duplicate product - and they were very quick in refunding my money.
...Deb
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Band-in-a-Box for Windows
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Joined: Jun 2012
Posts: 18,570
Veteran
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Veteran
Joined: Jun 2012
Posts: 18,570 |
They might just be very busy this time of year with the special deals, etc. I feel sure it will be sorted out though. That refund guarantee is a long standing policy that the company maintains.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Band-in-a-Box for Windows
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Joined: Oct 2008
Posts: 18,981
Veteran
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Veteran
Joined: Oct 2008
Posts: 18,981 |
This is the first thread I've seen that comments on the speed of a refund. As far as I'm aware, it's never been an issue and there have been a number of 'refund' posts over the years.
Maybe use Live Help to ask... the reply will be more immediate.
MY SONGS...Audiophile BIAB 2024
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Band-in-a-Box for Windows
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Joined: Dec 2009
Posts: 416
Journeyman
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Journeyman
Joined: Dec 2009
Posts: 416 |
I accidentally ordered the wrong upgrade version (PlusPak+ instead of plain PlusPak) and they refunded me the difference and it hit my bank within 2 days....
I'm doing allright for Country Trash ....
I used to care, but things have changed (Bob Dylan)
BIAB 2022W + RB
M-Audio FastTrack C600, Rode NT2-A
Digitech VoiceLive 4
Epiphone Sheraton, Ibanez 12str, Washburn 6str, Cort 6Str Nylon
Yanagisawa Tenor Sax
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Band-in-a-Box for Windows
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Joined: Feb 2017
Posts: 3,414
PG Music Staff
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PG Music Staff
Joined: Feb 2017
Posts: 3,414 |
Hi there Joden - apologies for the delay in response! Rest assured, we aren't ignoring you  Feel free to private message me the email you used to request the refund, or your order #. I'll gladly get this refund processed for you right away so you don't need to wait longer. Also, feel free to come into Live Chat between 6AM - 2PM Pacific Time, and ask for me directly if it isn't me who answers. I can take the chat and process it right then and there.
Cheers,
Deryk
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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User Video: Band-in-a-Box® + ChatGPT = Impressed the BOSS!
Band-in-a-Box User Video Tutorials!
If you've reviewed our Support page, you've probably noticed the Videos page, which separates our Band-in-a-Box® tutorial videos by category: Overview, VST DAW Plugin, Setup, Beginner, Intermediate, Advanced, and there's even an Archive category to go down memory lane... (You'll also find these videos on our YouTube Channel.)
It's always great to hear how other Band-in-a-Box® users create their songs, especially when they explain in detail what they're doing. Like Henry Clarke's YouTube Channel, Henry Clarke - Senior Musicians Unite! There you'll find his ALL Band-in-a-Box Tutorials playlist with over 50 videos! His top-three most watched videos include "How to Get Started with Band-in-a-Box," "How I use the Audio Chord Wizard in Band-in-a-Box," and "How to Create An Effective Solo Using Band-in-a-Box" - however he touches on many other topics and also demonstrates his own Band-in-a-Box® songs in the Band-in-a-Box Created Songs playlist!
You're guaranteed to find some helpful videos when you visit Henry Clarke's channel!
Band-in-a-Box® 2024 Italian for Windows is Here!
Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!
Tutti Pacchetti | Nuove Caratteristiche
Band-in-a-Box® 2024 French for Windows is Here!
Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6, des Xtra Styles PAK 17 et bien plus encore!
Tous Packages | Nouvelles Fonctionnalités
Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V
Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!
We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!
Listen to the finished song, so you get a listen to the finished product: https://demos.pgmusic.com/misc/behindthefame.m4a
If you like it, watch the video. Either way, let's hear your comments!
Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band-in-a-Box®
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