Hi doogiet, in Band-in-a-Box, go to the Help menu, and click About Band-in-a-Box. Near the top of that window, it will have Version 20xx and a number in brackets - what is that number?

If it's lower than 827, try installing the update here: https://www.pgmusic.com/support_windowsupdates.htm#827

If that doesn't help, please go to Options > Return To Factory Settings. If it asks you to choose between MOST or ALL, choose MOST.


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