The down side of web hearing aids are, no final eye ball to eye ball fitment and adjustments. We had no problem whith either. Should we have the need, the local Hansaton dealer will perform a complete service for $80.00. Also the online dealer will have them reprogramed @ no cost if we choose to send them back. The aids were orderd and paid for with a C.C, the exam.was e mailed, the factory did the set up and mailed us direct. I would do it again.--Leon