EV have recently made some claims that one of their lines is now the most popular in sound reinforcement (Facebook page), perhaps the demand has overwhelmed their customer support.

Here's an interesting news article from EV on outfitting a huge arena in Sweden: http://www.electrovoice.com/pressrelease.php?id=1533

Gardemark, here is the contact information (i svensk) for the distributor in Sverige: http://www.standardaudio.se/

As others have mentioned, speak with them. It does look like service for EV products in Europe is carried out in Germany. Bosch is the parent company now for EV products, and of course you are aware that they are Germany's largest privately held company - at least that was the case when I worked for them from 85-93 (Prior to their purchase of EV).

-Scott

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