Hi Neol96 and sslechta,

A lady from PG Music marketing set-up an order for me and gave me an order number so I had to reference this order in my PayPal payment which is what I did.

I suspect the issue is that someone from sales has to then receive the order and "associate" it with my account and email me a serial number. When it is done this way the process is no longer fully automated but requires someone at PG to actually do something.

From my unanswered emails to the sales and marketing email addresses since then I assume they must have "gone home for the weekend". So as a last resort I have now emailed support although I suspect their response will be that their "sales dept deal with orders" or something like that.

I have to say that I do feel a bit let down, having spent the best part of $200 to be left without any product to show for it for the entire weekend.

BIAB 2022 UltraPAK, CbB, Studio One 5 Pro, Fender USA Tele, Harley Benton Fusion & others.