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PowerTracks Pro Audio
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Joined: Feb 2004
Posts: 16
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OP
Enthusiast
Joined: Feb 2004
Posts: 16 |
I have just upgraded from PT 2016 to 2018.
I had previously saved a Jukebox (*.JUK) file
Now when I open PowerTracks and select ACTION – JUKEBOX, an error message appears in the top right hand of the application “File Not Found (or invalid filename):” etc and then the program hangs for a moment before the dreaded “PowerTracks has stopped working” windows error message. I don’t even get the opportunity to open the existing *.JUK file, or create a new one.
I have un-installed and re-installed several times, the error remains and is consistent & persistent.
My O/S is 64-bit Win10 Home, 1.90 GHz CPU with 8 GB of RAM
Any thoughts?
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PowerTracks Pro Audio
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Joined: May 2002
Posts: 6,975
PG Music Staff
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PG Music Staff
Joined: May 2002
Posts: 6,975 |
Try closing the program, then see if you have a file $Session.JUK in your pt folder. Rename this to $Session.JUK.old, restart PTW and see if that fixes it.
Andrew
PG Music Inc.
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PowerTracks Pro Audio
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Joined: May 2003
Posts: 8,021
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PowerTracks Pro Audio
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Joined: Feb 2004
Posts: 16
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OP
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Joined: Feb 2004
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Thanks Andrew, nailed it..!! Appreciated, cheers 
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PowerTracks Pro Audio
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Joined: Feb 2004
Posts: 16
Enthusiast
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OP
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Joined: Feb 2004
Posts: 16 |
Nailed it, thank you John
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PowerTracks Pro Audio
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Joined: May 2003
Posts: 8,021
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Can this file just be deleted?
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PowerTracks Pro Audio
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi John,
Yes, deleting it will do the same thing. You just won't have the original as a backup (which you're unlikely to need anyway).
Thanks
Kent
PG Music
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PowerTracks Pro Audio
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Joined: May 2003
Posts: 8,021
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This happens fairly often however I use the program a lot. Going to write a *.bat file to keep on the desktop. At gigs it was frustrating to delete pta or rb and copy paste a copy from another location on the computer.
Just so folks know that pg progs don't need to be "installed" just copy the folder to the c drive. The *.bat file will be quicker.
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PowerTracks Pro Audio
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Hi John,
Are the songs you use with the Jukebox usually in the same folder?
Also, is there any way that any of the files might have been moved or deleted? I've talked to a few people who've run into the issue, but haven't managed to replicate it yet.
If you've noticed any pattern to this issue, I'd love to hear about it.
Thanks
Kent
PG Music
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PowerTracks Pro Audio
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Joined: May 2003
Posts: 8,021
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I have 300 songs and growing that have always been in just one folder.No patern to the issue.
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PowerTracks Pro Audio
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Joined: Nov 2008
Posts: 1,382
PG Music Staff
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PG Music Staff
Joined: Nov 2008
Posts: 1,382 |
Thanks John.
Next time this happens, can you send a copy of $Session.JUK to support@pgmusic.com before deleting it from your computer? I'll see if I can figure out what's wrong with the file.
Cheers
Kent
PG Music
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PowerTracks Pro Audio
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Joined: May 2003
Posts: 8,021
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Band-in-a-Box User Video Tutorials!
If you've reviewed our Support page, you've probably noticed the Videos page, which separates our Band-in-a-Box® tutorial videos by category: Overview, VST DAW Plugin, Setup, Beginner, Intermediate, Advanced, and there's even an Archive category to go down memory lane... (You'll also find these videos on our YouTube Channel.)
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Paket | Was ist Neu
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