Originally Posted By: Kent - PG Music
If so, please try plugging the hard drive directly into the computer, bypassing the hub, and see if the problem still occurs.
You're welcome to call if you like, the tech support number is 1-866-983-2474.


That's what I was going to say also.

IE: I've used various USB hubs and sometimes one of ports acts flakey or unresponsive.
I've also noticed a color difference on one of the ports itself....one being BLUE on my wife's USB hub and the scanner would not work.
I plugged into a different port on the same USB hub and the scanner works properly.
I have no clue of any technical info.

Carry on....