You have my absolute sympathy. This kind of "service" is shockingly common and maddening. I once spent three whole days on the 'phone to a bank trying to sort out a new account that they and various other banks said didn't exist.

Hopefully this Flanders and Swan song from many years ago will give a laugh.
"The Gas Man Cometh"


Jazz relative beginner, starting at a much older age than was helpful.
Kawai MP6, Korg M50, Ui24R, Saffire Pro 40.
AVL:MXE Linux; Windows 11; Win8.1: Scarletts
BIAB2022 UltraPAK, Reaper, a bunch of stuff.