Please close out of the program and go to the drive where PowerTracks is installed (typically the C drive, but may be another drive such as D or E if you changed the install location). Look for a folder called PT. Inside this folder you should see the following two files in the list (note, if you are using 2021 or higher, these files will include 64 in the name):

ptw.ini
ptpa.cfg

Please delete these two files to return your program back to factory settings. Does the issue persist when you re-launch the program? If so, please let us know!


Best,
Chantelle