In 2023, where every business on the planet conforms to a business model where customers don't matter because they have too many already, it will get worse rather than better. The gods of the bottom line say to employ as few people as absolutely necessary, to not publish a phone number (and since there are no quality tech people there anyway, what does it matter?) and hide behind Amazon so their identity is as close to invisible as possible. You have people buying palates of returns and reselling then through their Amazon store, selling untested merchandise with the attitude of "Sue me if you want to. It will cost you way more to sue me than the cost of the item I hooked you on."

And that is customer service v2023 in a nutshell. That handful of people that DO care, PG among them, are stellar, but they are the 1% of the sellers out there. Reselling mass produced made in China merchandise rather than get a real job. Often because they are uneducated and not capable of doing anything else but scamming people. I have been VERY fortunate that every bad buying experience was resolved in my favor.

@steve - Don't you have stores where you live where you can go buy a printer, thus having a place to return it if it flops? I mean, I KNOW where you live and I probably passed 5 places between the motel and your house. My last printer, an HP laser came from Staples, JUST so I could return it if I had to.

Last edited by eddie1261; 01/18/23 09:33 AM.