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#628489 12/07/20 12:05 PM
Band-in-a-Box for Windows
Joined: Nov 2008
Posts: 1,141
DC Ron Online Content OP
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Am waiting for the live chat but thought I'd post here in case it's a known issue.
Have the new audiophile installed on my local hard drive with the sound files on the factory drive. The splash screen comes up but then nothing. 32- and 64-bit respond the same.
anyone seen this? thx!

Last edited by DC Ron; 12/07/20 12:33 PM.

DC Ron
BiaB Audiophile
Presonus Studio One
StudioCat DAW dual screen
Presonus Faderport 16
Too many guitars (is that a thing?)
DC Ron #628492 12/07/20 12:12 PM
Band-in-a-Box for Windows
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Posts: 6,974
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Hello,

I suggest that you install the patch update, and this will likely fix it:
https://nn.pgmusic.com/pgfiles/support/patches/bb2021_win_update_build804.exe


Andrew
PG Music Inc.
Band-in-a-Box for Windows
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Posts: 1,141
DC Ron Online Content OP
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Andrew, yep, that did it. THANKS to you and Simon on the chat line. Great response, as always. Off to the music...


DC Ron
BiaB Audiophile
Presonus Studio One
StudioCat DAW dual screen
Presonus Faderport 16
Too many guitars (is that a thing?)
DC Ron #628501 12/07/20 12:48 PM
Band-in-a-Box for Windows
Joined: Aug 2013
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I have 2021 installed and the update but 32bit version only opens for about 30 secs?

DC Ron #628531 12/07/20 03:05 PM
Band-in-a-Box for Windows
Joined: Nov 2008
Posts: 1,141
DC Ron Online Content OP
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Posts: 1,141
Andrew, yep, that did it. THANKS to you and Simon on the chat line. Great response, as always. Off to the music...


DC Ron
BiaB Audiophile
Presonus Studio One
StudioCat DAW dual screen
Presonus Faderport 16
Too many guitars (is that a thing?)
BARTS #628558 12/07/20 04:27 PM
Band-in-a-Box for Windows
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solved wont start as follows

Hello,

Try this, with Band-in-a-Box fully closed.

1. Open your Windows Task Manager (Control Alt Delete) and see if any instances of Band-in-a-Box are running. If they are, force quite them by clicking "end task"

2. Next, go into your c:\bb\Preferences folder and delete the following two files: Mysetup.dk and intrface.bbw.

3. Once that is done, find the bbw.exe file in the bb folder, right click, and select "run as administrator". Then wait a few moments without doing anything to see if the program launches.

Let us know if the problem persists.

Thank you,
Deryk
PG Music Inc.

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