Previous Thread
Index
Next Thread
Print Thread
Go To
Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
So I've had an issue with the BIAB for iPhone app in which it downloaded one song and crashes whenever I try to download any more. I finally got a hold of someone at support on the phone and when I explained what was going on he said, "sorry, there's nothing we can do if the app doesn't work." Uh, I realize it's a free app meant to work with the purchased desktop program, but why are they even offering it if they can't support it?

Last edited by Callie - PG Music; 09/01/15 07:29 AM.
Other PG Music Programs
Joined: Jul 2000
Posts: 25,983
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,983
Could you provide some details please? Is this Windows or Mac BIAB? What version? What version of BIAB? What version of iOS?


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
All the files (song files and m4a files) were created on BIAB 2015 for mac on a Mac mini running Yosemite. My phone is a brand new iPhone 6 plus running the latest iOS. I was able to successfully download exactly one song. After that all other downloads fail, the app crashes and shuts down. I've tried (many times) downloading via the browser interface from my Mac (Safari), via Dropbox and via Google drive. All fail. I've tried uninstalling the app and reinstalling--several times. I always get the same result: one and only one song will download, and after that all other download attempts fail. I even took my phone to work and tried downloading via Dropbox and Google drive from the WIFI there as we have a business grade fiber optic connection. Fail. When I explained all this over the phone to PG Music support today, I was told that the phone app was developed by a 3rd party with which support has no way to communicate, so if the app doesn't work, there's nothing they can do. You see why I'm frustrated and a little pissed off?

Other PG Music Programs
Joined: Jun 2012
Posts: 18,585
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,585
Hi DKM

You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums.

Peter Gannon is personally investigating. That's pretty good service IMO

See your other threads here

Trevor


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
I originally posted about the problem I was having here in this forum--presumably the right one as the phone/iPad app is technically an "other" program. I got 60+ views but not a single response. So in desperation I posted in the BIAB for Mac forum--thinking, well it is meant to run with the desktop program-- and got, I think one response, which was nothing more than a question for more detail. I provided the details, but got no further response. At the same time I had emailed support with a detailed explanation of the problems I was having and got an email response that the senior tech who would need to deal with this was on vacation. So I waited an extra week, then called support as I still hadn't received an email solution (or response other than the "he's on vacation one) to my original email. The tech who answered my phone call--and oh how I wish I'd written down his name--gave me the one suggestion that I erase the "Rendered" in the extension of the m4a file. I tried that, and when it failed, explained once more how the app was crashing after which he gave me the spiel about the app being developed by a 3rd party team with which the in house support has no communication. It was after that that I posted the above chest beating comments. Here, again all I got was a request for more details after which, nothing. In the BIAB for Mac forum I finally got someone's attention.

So perhaps I did do myself a favor. I'm grateful Peter is looking in to this--I'd say it's an issue that deserves his attention, not just the app problem but more specifically the support issue. It was shocking to hear from him that the app was developed in house and his comment, "I don't know who you were talking to..." Well, I was talking to one of his support team. As for the app itself, if you go to the iTunes store and look at the reviews it's not a pretty picture. As far as BIAB itself I have nothing but good things to say (other than how the Mac version is always without some very useful and important features of the Windows version such as printing additional verses in fake book lead sheets). I've been using it for many years, and now with the real tracks, which just took it to a completely different level, I want to use it on solo gigs. I suppose it's because I've been so happy with and consider BIAB such an excellent software that this experience has been so frustrating.
Originally Posted By: VideoTrack
Hi DKM

You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums.

Peter Gannon is personally investigating. That's pretty good service IMO

See your other threads here

Trevor

Other PG Music Programs
Joined: Dec 2002
Posts: 11,508
Veteran
Offline
Veteran
Joined: Dec 2002
Posts: 11,508
While we wait for Peter,

Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)

There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.


Dan, BIAB2024, SoundCloud Win11, i7(12thGen), 32GB, 1TB SSD(M.2 NVMe SSD), 2TB Libraries, 1 TB(WD-Black), 2TB SSD(M.2 NVMe SSD)Data, Motu Audio Express, Keystation 61, SL88 Studio, Reaper

Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
Well, I guess it's all academic now since I'm having an unbelievable run of bad luck. My BIAB 2015 EverythingPAK hard drive got corrupted somehow and will no longer mount. I've done multiple repairs with Disk Utility, which says it's OK and everything is there, but it just will not mount either on my Mac mini running Yosemite or on my macbook running Snow Leopard. Since I never installed the program on my computer but was always running it off the drive, I'm completely dead in the water now.
Originally Posted By: jazzmandan
While we wait for Peter,

Do you have all the updates?
• BIAB 2015 (417)
• BIAB Server 2.0.1 Build 5058
• BIAB App V1.0.12 Build 5200
• Apple QuickTime Player V7.7.7 (1608.95.51)

There was a recent update to the Server. I know these are PC versions, but the Mac would have similar.

Other PG Music Programs
Joined: Jul 2000
Posts: 25,983
Veteran
Offline
Veteran
Joined: Jul 2000
Posts: 25,983
That is bad luck. PG Music Support can help you with that problem.


BIAB 2024 Win Audiophile. Software: Studio One 6.5 Pro, Swam horns, Acoustica-7, Notion 6; Win 11 Home. Hardware: Intel i9, 32 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors
Other PG Music Programs
Joined: Aug 2011
Posts: 10,160
Veteran
Offline
Veteran
Joined: Aug 2011
Posts: 10,160
Contact PG Music support and explain your new issue. They may be able to provide you with download links or have another solution to help you recover your corrupted programs.


Jim Fogle - 2024 BiaB (1111) RB (5) Ultra+ PAK
DAWs: Cakewalk by BandLab (CbB) - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Other PG Music Programs
Joined: Jun 2012
Posts: 18,585
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,585
Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
Kent worked with me yesterday on the iPhone app. Last night I managed to finally get most of my repertoire files downloaded to my phone. There are still some major problems though. There are a lot of files that simply will not download and we're not yet sure why. And downloading from Dropbox or Google drive doesn't seem to work at all. It either crashes the app, or fails to download the m4a file along with the mgu file--even when they are zipped together. But at least I've seen some progress, so I'm encouraged.

As for my EverythingPAK hard drive, that seems to be toast. I can see it in Disk Utility, but it just will not mount, so I'm locked out of even copying the files over to my computer. I'm guessing it's a corruption of the boot sector which I could probably fix with Disk Warrior...if I had it. Not willing to spend over $100 for that software, though. Alyssa just emailed me that they are sending me a new drive, so that should solve that problem. I'll lose some song files that I had been working on and had not yet backed up, but fortunately most of my song files had been backed up to another drive.

The songs that I was able to download to my phone are playing just fine and sound great, so in that regard the app works well and will well serve the purpose I had intended. We just need to get these download issues solved. At least we're moving forward to that end.
Originally Posted By: VideoTrack
Sorry to hear about your issue dkm, keep us informed of the progress, hope it is resolved fast.

Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
Just received my replacement hard drive. Grateful for the quick service.

Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
After getting my replacement hard drive I have been able to get the tunes that failed to upload to finally upload to my phone. The way I was able to do it was by opening the song and loading it with a different style, then saving the song with the new style and creating a new rendered m4a sound file. I can only presume that there was something in the song file with the original style that the app didn't like and caused the download to fail. What that might have been I have no idea as just about each song that failed to download had a different style, and other songs that successfully downloaded had the same style as a song that failed. I can only hope that Kent can figure out what it is in those songs that failed to download that caused the failure. But in the mean time I have a workaround that is letting me go forward.

One last thing I need let everyone know is that the only successful downloads have been via the browser connection from the computer. I've not been able to download anything from either Dropbox or Google drive. Those downloads never seem to bring in the m4a file, only the mgu file (if at all) which will not play, so they're useless. And even when the mgu manages to get through it still crashes the app at the end of the download. So obviously there's still some serious issues to resolve.

Other PG Music Programs
Joined: May 2000
Posts: 15,614
PG Music Staff
Offline
PG Music Staff
Joined: May 2000
Posts: 15,614
Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.


Have Fun!
Peter Gannon
PG Music Inc.
Other PG Music Programs
Joined: Jul 2004
Posts: 48
D
dkm Offline OP
Enthusiast
OP Offline
Enthusiast
D
Joined: Jul 2004
Posts: 48
Thanks, Peter and Kent.
Originally Posted By: PeterGannon
Hi, the issue seems to be with frozen songs, which are songs where all the tracks have been frozen. This results in files that are quite large, and in some cases they don't transfer to the iPhone. It doesn't affect the usual songs which have not been frozen. We will fix that in a future patch of the iPhone BiaB.

Other PG Music Programs
Joined: Jun 2012
Posts: 3,599
J
Veteran
Offline
Veteran
J
Joined: Jun 2012
Posts: 3,599
Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc.

You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! laugh

Other PG Music Programs
Joined: Jun 2012
Posts: 18,585
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 18,585
Originally Posted By: JohnJohnJohn
Can I make a suggestion? It seems this thread started with some frustration and perhaps justifiably so but I would propose the thread title be changed or at least "RESOLVED" added to it! It looks negative as a title and from reading through it it sure does seem like you received great support with a replacement drive rushed to you, personal support from the head of the company, etc.

You seem to be getting support and you seem appreciative of that. I'd just like to see the title reflect that! laugh

+1
We know it's resolved (or being resolved), but the title certainly could do with an update, if that's possible!


BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Previous Thread
Next Thread
Go To

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
User Video: Band-in-a-Box® + ChatGPT = Impressed the BOSS!

Since AI is now readily available online as a resource for many things, we recently put together and shared a video where we demonstrated how to create a song using Band-in-a-Box®, ChatGPT, and Synth V; we've also shared a Bob Doyle Media video, Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band in A Box, showing how they utilize AI for their song projects. Now it's time to share Henry's video, Band-in-a-Box + ChatGPT = Impressed the BOSS!, where he demonstrates how to use ChatGPT and Band-in-a-Box to whip a song project together in only 3-4 hours.

Watch the video.

Visit Henry Clarke's YouTube Channel, Henry Clarke - Senior Musicians Unite, to find a large collection of tutorials showing the viewer how to achieve amazing results using Band-in-a-Box®!

Band-in-a-Box User Video Tutorials!

If you've reviewed our Support page, you've probably noticed the Videos page, which separates our Band-in-a-Box® tutorial videos by category: Overview, VST DAW Plugin, Setup, Beginner, Intermediate, Advanced, and there's even an Archive category to go down memory lane... (You'll also find these videos on our YouTube Channel.)

It's always great to hear how other Band-in-a-Box® users create their songs, especially when they explain in detail what they're doing. Like Henry Clarke's YouTube Channel, Henry Clarke - Senior Musicians Unite! There you'll find his ALL Band-in-a-Box Tutorials playlist with over 50 videos! His top-three most watched videos include "How to Get Started with Band-in-a-Box," "How I use the Audio Chord Wizard in Band-in-a-Box," and "How to Create An Effective Solo Using Band-in-a-Box" - however he touches on many other topics and also demonstrates his own Band-in-a-Box® songs in the Band-in-a-Box Created Songs playlist!

You're guaranteed to find some helpful videos when you visit Henry Clarke's channel!

Band-in-a-Box® 2024 Italian for Windows is Here!

Ci siamo dati da fare e abbiamo aggiunto oltre 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 222 RealTracks, nuovi RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, Playable RealTracks Set 3, Playable RealDrums Set 2, due nuovi set di "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 e altro ancora!

Tutti Pacchetti | Nuove Caratteristiche

Band-in-a-Box® 2024 French for Windows is Here!


Band-in-a-Box® 2024 apporte plus de 50 fonctions nouvelles ainsi qu'une importante de contenus nouveaux à savoir : 222 RealTracks, des RealStyles nouveaux, des SuperTracks MIDI, des Etudes d'Instruments, des Prestations d'Artistes, des "Morceaux avec Choeurs", un Set 3 de Tracks Jouables, un Set 2 de RealDrums Jouables, deux nouveaux Sets de "RealDrums Stems", des Styles XPro PAK 6, des Xtra Styles PAK 17 et bien plus encore!

Tous Packages | Nouvelles Fonctionnalités

Video: Making a Song with Band-in-a-Box®, ChatGPT, and Synth V

Take your Band-in-a-Box® project to a whole new level when you incorporate ChatGPT and Synth V to add lyrics and vocals to your song!

We wanted to demonstrate how this is done with our video, where we show you how to go from nothing to a finished "radio ready" modern pop song by combining the features of Band-in-a-Box®, ChatGPT, and Synth V!

Listen to the finished song, so you get a listen to the finished product: https://demos.pgmusic.com/misc/behindthefame.m4a

If you like it, watch the video. Either way, let's hear your comments!

Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function

One of the new features added with Band-in-Box® 2024 is the Tracks Window, which will look familiar if you've worked with other DAWs.

Henry Clarke explains why he loves the Re-generation function within the Tracks Window in their video Revolutionize Your Band-in-Box® Tracks with Regenerating Function.

Watch video.

Learn even more about what the Tracks Window can do with our video Band-in-a-Box® 2024: The Tracks Window.

User Video: Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band-in-a-Box®

The Bob Doyle Media YouTube channel is known for demonstrating how you can creatively incorporate AI into your projects - from your song projects to avatar building to face swapping, and more!

His latest video, Convert MIDI Chords into AI Vocal Harmonies with ACE Studio and Band-in-a-Box, he explains in detail how you can use the Melodist feature in Band-in-a-Box with ACE Studio. Follow along as he goes from "nothing" to "something" with his Band-in-a-Box MIDI Melodist track, using ACE Studio to turn it into a vocal track (or tracks, you'll see) by adding lyrics for those notes that will trigger some amazing AI vocals!

Watch: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box


Forum Statistics
Forums65
Topics82,000
Posts740,237
Members38,656
Most Online2,537
Jan 19th, 2020
Newest Members
JohnJacobb40, HM Hall, paraschiv25, Helm73, JohnRiversaa
38,656 Registered Users
Top Posters(30 Days)
MarioD 160
Rob Helms 120
musocity 103
DC Ron 94
rsdean 91
BIABman 85
Today's Birthdays
Jan van der Linde
Powered by UBB.threads™ PHP Forum Software 7.7.5