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#433194 - 10/12/17 01:32 PM [Other PG Music Programs] Can't get LOOP facility to work in Essential Blues Guitar Vol 1.
Registered: 10/22/15
Posts: 4
RichTP Offline
Newbie

Registered: 10/22/15
Posts: 4
Having a problem with Essential Blues Guitar Vol 1....
I bought this software 3 weeks ago and can't get the Loop feature to work.

Selecting Play from the top menu, then selecting Choose Loop Type from the dropdown menu gives the error message "Cannot focus a disabled or invisible window at:004636c7".

The arrows above and below the Current Video Position bar can be dragged along but it doesn't affect the playback.
When the Loop button is highlighted and the arrows have been set, then pressing Play takes me back to the start of the video instead of looping.

I uninstalled the software, downloaded again in case my original download was corrupted, and re-installed, but the result is unchanged.

Also installed Update patch from your website and have also tried running in Windows Compatibility mode (Win8 then Win7) also without success.

The Help file also mentions dropdowns to define the start and end bars for looping, but I can't find this facility.

Any suggestions, please?

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#433228 - 10/12/17 10:37 PM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: RichTP]
Registered: 10/31/08
Posts: 17198
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 17198
Loc: Australia
Have you tried running Windows in Administrator mode? Close the program, right-click on the startup icon and select Run as Administrator.... see if this helps.
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#433262 - 10/13/17 09:09 AM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: RichTP]
Registered: 12/20/00
Posts: 12149
Loc: Pensacola, Florida
jford Offline
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Posts: 12149
Loc: Pensacola, Florida
And just to be sure, make sure you are running the most recent patch.
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#433582 - 10/15/17 10:54 AM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: Noel96]
Registered: 10/22/15
Posts: 4
RichTP Offline
Newbie

Registered: 10/22/15
Posts: 4
Thanks, Noel.
That made a bit of progress... now when I select Play -> Choose Loop Type, I get a quick flash of a dropdown menu which I think is asking how many bars to loop, but it quickly disappears before I get a chance to read it, then I get the usual message "Cannot focus a disabled or invisible window at:004636c7".

I have reinstalled the program (as Administrator) with update patch in C:\bb folder as recommended by the software but the problem remains.

Richard.

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#433583 - 10/15/17 11:14 AM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: jford]
Registered: 10/22/15
Posts: 4
RichTP Offline
Newbie

Registered: 10/22/15
Posts: 4
Thanks, John.
I reinstalled and made sure I had the latest patch, as you recommended, but problem still there, unfortunately.
Please see my reply to Noel.
I'm sure it must be a silly wee thing that's causing the problem, but it eludes me.

Richard.

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#433594 - 10/15/17 01:48 PM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: RichTP]
Registered: 10/31/08
Posts: 17198
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 17198
Loc: Australia
Richard,

I suggest that you send an email to support@pgmusic.com and, in that email, (a) briefly explain the problem and (b) include the url of this thread so that they can read more about what you've tried so far.

Unfortunately, I don't have this program on my present computer and so cannot try it. I'll have a look through past purchases and see if I can find it.

Regards,
Noel
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#433689 - 10/16/17 06:53 AM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: Noel96]
Registered: 10/22/15
Posts: 4
RichTP Offline
Newbie

Registered: 10/22/15
Posts: 4
Thanks Noel,
As I suspected - the problem was something silly....

I messed around with the settings and got it to work......

Options -> General -> then UNTICK the box marked "Show captions for buttons on toolbar (if screen res is 1152 x 864 or higher)".

You then Restart the program and the LOOP WORKS!!!

Thanks Noel & John for your assistance.
Richard.


Edited by RichTP (10/16/17 07:23 AM)
Edit Reason: UPDATE - FIXED!!

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#433708 - 10/16/17 08:43 AM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: RichTP]
Registered: 12/20/00
Posts: 12149
Loc: Pensacola, Florida
jford Offline
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Registered: 12/20/00
Posts: 12149
Loc: Pensacola, Florida
Glad you figured it out.
_________________________
John

Laptop-HP Omen I7 Win10Pro64 32GB 2x1TB SSD + 2TB SATA
Desktop-ASUS-I7-3770 Win10Pro64 32GB
Desktop-HP Win10Pro64 8GB

BB-RB2021/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK

http://www.sus4chord.com

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#433942 - 10/17/17 12:02 PM [Other PG Music Programs] Re: Can't get LOOP facility to work in Essential Blues Guitar Vol 1. [Re: RichTP]
Registered: 10/31/08
Posts: 17198
Loc: Australia
Noel96 Offline
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Registered: 10/31/08
Posts: 17198
Loc: Australia
Thanks for the added insight Richard.
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