You need to be logged in to post
Options
Index
#441916 - 12/01/17 01:56 PM [Help! Tech S.O.S (Off topic)] BIAB 2017 Audiophile Broke
Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
I accidentally dropped my hard drive copy of BIAB for Mac and now it won't show up on my mac or run. The light comes on when I plug it in and nothing is broken externally. I need to change one of tracks before my gig tomorrow. HELP!
_________________________
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer

Top
#441923 - 12/01/17 02:13 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 12/20/00
Posts: 10777
Loc: Pensacola, Florida
jford Offline
Veteran

Registered: 12/20/00
Posts: 10777
Loc: Pensacola, Florida
I would try opening up the enclosure (if possible) and seeing if there are any loose wires inside. It might be as easy as that.

If not, do you not have a backup? 2+TB drives are generally available from warehouse clubs from the $80-$100 range. It's definitely a worthwhile investment.
_________________________
John

HP Win10Pro-64, 8GB
ASUS Win10Pro-64, 16GB
HP Win7Pro-64, 8GB

H/W-Behringer U-Phoria UMC404HD, Casio Kbds
S/W-BB/RB2018/Sonar/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NI Komplete/Halion/Garritan/IK
Web-http://www.sus4chord.com

Top
#441954 - 12/01/17 04:43 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 05/30/00
Posts: 18999
Loc: Marysville, Mi. USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 18999
Loc: Marysville, Mi. USA
As jford mentioned; it may be worth opening it carefully and looking for a connection that got jarred loose.

I've read of this happening a half a dozen times, so I bet it has happened dozens of other times that I've never heard about.

I'd remove the tiny screws (or snap it apart or whatever), and take a peek. Push the obvious connections back together and retry.. inside and out...
of course you need to physically disconnect it before trying any of this.
_________________________
Make your sound your own!

Top
#449152 - 01/04/18 08:27 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 04/24/17
Posts: 121
Loc: Sillie Con Valley, California
Mike Halloran Offline
Apprentice

Registered: 04/24/17
Posts: 121
Loc: Sillie Con Valley, California
A dropped hard drive that doesn’t mount is normally ruined.

Of course open the housing to see if a wire came loose but that’s a long shot.

The last one I dealt with fell 3 feet onto a carpet.
_________________________
BIAB Audiophile on 2010 iMac i7, 32G RAM, 2T SSD, OS 10.13.3
Overture 5, DP 9.51, LogicProX, Finale 25, Encore 5.0.7 SmartScoreX2-P Notion 6
Old G4-1K DP OS 10.4.11 / OS 9.2, Legacy Apps

Top
#450000 - 01/08/18 06:50 PM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Islansoul]
Registered: 11/05/08
Posts: 1274
Kent - PG Music Online   content
PG Music Staff

Registered: 11/05/08
Posts: 1274
Hi,

With the other hard drives we ship out, you can easily open the enclosure, and disconnect/reconnect the drive inside, which is connected to a USB-SATA interface (we call this reseating). With the Audiophiles, the drive is soldered right onto the board, so can't be knocked loose.

This makes them more dependable and harder to mess up, but if it still stops working after a drop, it's probably actually broken now. frown

Islansoul, if you contact our sales department directly (1-800-268-6272), we can replace it for the cost of the drive.

Thanks
Kent
PG Music

Top
#450619 - 01/12/18 08:25 AM [Help! Tech S.O.S (Off topic)] Re: BIAB 2017 Audiophile Broke [Re: Kent - PG Music]
Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Islansoul Offline
Journeyman

Registered: 05/15/15
Posts: 792
Loc: St. Petersburg , FL
Thanks, I did contact the support team and the person on the phone was very kind and helped me get a new one. I had to pay for it, but the tech employee was helpful.
_________________________
Computer: Mid 2014 Macbook Pro,
DAWs: Pro Tools, Logic, and Maschine
plays drums, percussion, bass, steel pan, keyboard,
music producer/engineer

Top


Moderator:  Andrew - PG Music, PeterGannon 
PG Music News
Band-in-a-Box® - Freezing Tracks

Like what you hear in Band-in-a-Box®? Make sure to Freeze the track(s) or song! Once frozen, it won't be regeneraged or change when you play it again - and your choice isn't final, since you can unfreeze them just as easily:
-press the blue snowflake button within the track name of the mixer window
-press the blue snowflake button within the expanded toolbar of the program (Ctrl + T will swap between the two toolbar views), and select the track(s)

Note: If you want to force Band-in-a-Box® to generate tracks without adjusting the Freeze settings, hold down the Shift key as you press the [Generate and Play] button (the fly-by hint will remind you of that) or choose the menu command Play | Play Special | Generate (even if tracks are frozen).

To learn more about freezing your Band-in-a-Box® tracks or songs, visit Chapter 5: Playing Songs | Freezing tracks of our Online Manual.

With Band-in-a-Box®, Making Music Has Never Been Easier!


We came across this recent post, Music Making Software: Record, Edit, Create and Share Your Own Songs, which includes Band-in-a-Box® in their list of software you'll need to record and edit your own songs!

One of our favourite products, and one that doesn’t seem to come up much in discussions about music making software, is Band-In-A-Box from PG Music. This is probably the longest established and certainly one of the most popular music making software packages of all time. Already packed with features, the latest version has added functions that in our opinion make this an essential buy for musicians in any genre, for keyboard players, guitarists, singers, in fact any musician looking for an outstanding tool to make the most of their creative ideas.
-www.musicrepo.com

The Download Manager - Band-in-a-Box® for Windows

The "Download Manager" within Band-in-a-Box® for Windows is a great tool to confirm or help with the installation of your Band-in-a-Box® for Windows program!

What does the Download Manager do?
Automatically installs Band-in-a-Box® content (RealTracks, RealDrums, etc.) in the background, so you don't have to sit there the whole time! It can also confirm that you've completely installed your purchase.

How do you use it?
Within the program, go to Help | Utilities | Run Download/Install Manager now. Using your activation code, the program will analyze the installation folders, and list anything that still needs to be downloaded and installed.

Learn more about the Download Manager with this tutorial, or check out the topic within the Online Manual.

Band-in-a-Box® for Windows Online Manual - Chord List & Shortcuts

Visit the Chord List of our Online Manual, and you'll see all the chords that can be used within the program! The list includes a few Tricky Chords and Shortcut Chords that you may find useful too!

Tricky Chords:
C5b This is "C flat 5." It is spelled this way to avoid confusion.
C2, C5, C4, C69, C7alt, Cm7#5
You can type C-7 for Cm7 (i.e. use the minus sign) or C7-9 for C7b9.

Shortcut Chords
If you enter a lot of songs, you will appreciate these shortcut keys.
J = Maj7
H = m7b5 (H stands for Half diminished)
D = dim
S = 7sus

There's even information on how to add your own chord shortcuts - check it out!

Video Request Answered - Creating Intros, Bridges, and Endings in Band-in-a-Box®

Check out the newest support video created by Kent that explains how to create intros, bridges, and endings in Band-in-a-Box®! Click here to view...

The Band-in-a-Box® SongPicker Feature

If you have a folder of songs that you'd always like easy access to within Band-in-a-Box, make sure you familiarize yourself with The SongPicker feature, which access the folder that you choose and lock it to!

Access the SongPicker by clicking on the [Song] button next to the title of the song within the main screen of Band-in-a-Box. The first time the SongPicker is opened, you can choose the folder to use to create the list by selecting [Change] and navigating to your preferred directory. Once chosen, select [OK - Make Song List], and Band-in-a-Box does the rest... the next time you click on [Song], you'll be taken directly to your preferred folder!

Learn even more about this feature within Chapter 5 of our Online Manual, here.

Just Launched - The FAQ and Knowledge Base Forum!

If you have a question (or questions!) about Band-in-a-Box®, PowerTracks, RealBand®, or any other PG Music Inc. product - whether it be technical support or pre-sales, there's now an easy one-stop spot to find the answer - our FAQ and Knowledge Base Forum!

Don't want to read through the 600+ posts? Use the Search FAQ option, and you can choose your key search terms to locate the topic and answer you're looking for!

Common pre-sales questions about our products, ordering, and delivery:
Pre-Sales

Technical support & troubleshooting by product:
Band-in-a-Box® for Windows
Band-in-a-Box® for Mac
RealBand® for Windows
PowerTracks Pro® Audio for Windows
Other Products

There's even a Request New FAQs forum, if you didn't see your question answered anywhere!

Forum Stats
28225 Members
59 Forums
54913 Topics
455581 Posts

Max Online: 2434 @ 11/14/17 12:37 AM
Newest Members
Richard68, JeffBro, sophie24, EveArnold, Boilerman

28225 Registered Users
Top Posters (30 Days)
Noel96 171
Al-David 155
Rustyspoon# 131
Pipeline 128
BlueAttitude 119
Janice & Bud 116
Matt Finley 114
44kfl 113
floyd jane 111
Tangmo 107
Today's Birthdays
mezambo