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#448679 - 01/02/18 04:32 PM [Band-in-a-Box for Windows] Is PG support closed for holidays?
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
No probs and understand if it is, but asking as I sent a message a couple of days back and apart from the "receipt acknowledgement" I ahve heard nothing since. If ther are not there, hahaha, that explains it.

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#448739 - 01/03/18 03:12 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 10/25/06
Posts: 207
Loc: South Africa
Mike Laatz Offline
Apprentice

Registered: 10/25/06
Posts: 207
Loc: South Africa
I have the same problem...I guess it's a matter of the old army command: "Hurry up and wait".
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Cape Town

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#448748 - 01/03/18 05:09 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
hahaha! True

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#448764 - 01/03/18 05:52 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 07/12/00
Posts: 18039
Loc: Hudson Valley & Lake George NY
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 18039
Loc: Hudson Valley & Lake George NY
They posted their holiday support hours but they should be open today, Pacific time zone.
_________________________
BIAB 2019 Win Audiophile; [& 2018 Mac UltraPak]. Software: Cakewalk, Adobe Audition, Ozone, Encore; Win 10 64 Pro. Hardware: custom i7, 16 Gb; Roland Integra-7, Focusrite 18i20(2), TCE Finalizer, Behringer X-Touch, Adam sub & monitors.

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#448804 - 01/03/18 07:49 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 12/20/00
Posts: 10994
Loc: Pensacola, Florida
jford Offline
Veteran

Registered: 12/20/00
Posts: 10994
Loc: Pensacola, Florida
I suspect they are swamped with the holidays and the new release coinciding.
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HP Win10Pro-64, 8GB
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#448924 - 01/03/18 05:21 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
Yeah, all true. All I want to do is return one "pak" I bought for another one that is more suited, whihc is why I was hopping for a quick response bearing in mind how close it was to the 31 December cut-off.

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#449069 - 01/04/18 11:55 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 11/05/08
Posts: 1319
Kent - PG Music Offline
PG Music Staff

Registered: 11/05/08
Posts: 1319
Hi guys,

We're here, and we're open, we're just extremely busy due to the holiday sale, so emails are backed up.

If you were emailing about an order and don't need technical assistance, I recommend emailing sales@pgmusic.com, not support@pgmusic.com. Alternately, you can call the sales line, or visit the Live Help (chat) feature on our website.

Thanks,
Kent
PG Music

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#449233 - 01/05/18 06:50 AM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
Cool, thanks Kent. Could you advise please, as mine is about a completed order, if I should contact sales? I had sent it to support. Which was asking about "swapping" a pak. IE return for refund what I purchased (still inside 30 days) and then re-buy the different upgrade pak I needed.

Thanks


Edited by joden (01/05/18 06:51 AM)

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#449311 - 01/05/18 12:27 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 10/31/08
Posts: 14088
Loc: Australia
Noel96 Offline
Veteran

Registered: 10/31/08
Posts: 14088
Loc: Australia
Joden,

There have been a number of instances of Refunds and Exchanges discussed on the forum here over the years. They have always been handled through Sales.

Regards,
Noel


_________________________
LINKS TO MY BIAB/RB SONGS


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#449340 - 01/05/18 02:25 PM [Band-in-a-Box for Windows] Re: Is PG support closed for holidays? [Re: joden]
Registered: 02/12/10
Posts: 672
joden Offline
Journeyman

Registered: 02/12/10
Posts: 672
ok, thanks Noel. I'll try that

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PG Music News
Video: Band-in-a-Box® 2019 for Windows® New Features!

Our "Band-in-a-Box® 2019 for Windows®! New Features, RealTracks, and other content!" video is now ready! Get to know all about the newest features in Band-in-a-Box® 2019: Click here to watch...

We have listed a table of contents for this video, you'll see it within the YouTube video description, or by visiting this forum post.

RealBand 2019 - A New Look!

Have you opened up your RealBand 2019 yet? You may notice that we've given it a fresh new look! In fact, there are now 3 different looks to RealBand.

See for yourself! Within the program, visit Options | Icon Set and choose from: Classic, Modern 1, or Modern 2.

Band-in-a-Box® 2019 for Windows - Choosing to Run 64-bit or 32-bit

We heard you! With the release of Band-in-a-Box® 2019 for Windows we've included the BRAND NEW 64-bit version of Band-in-a-Box®, which works well with the latest plugins and 64-bit OS features! Because not everyone has a 64-bit computer, we include both the 64-bit and 32-bit versions with your purchase - you choose which one to use!

By default, when you install your Band-in-a-Box® 2019 for Windows the 32-bit version will run.

The steps to run the 64-bit version are simple! Just head to your "bb" folder and choose the "bbw64" icon - you'll notice that the Band-in-a-Box® "splash screen" will state "64-bit" as the program opens.
(and if you open the 32-bit version, the "splash screen" will state "32-bit")

Still not certain which version you're running? Within the program, go to Help | About Band-in-a-Box - it'll either state:

Band-in-a-Box® for Windows
Version 2019 (604)
<--- the number in brackets is the build number - this will change as new patch updates are released
64 bit application

or:

Band-in-a-Box® for Windows
Version 2019 (604)
<--- the number in brackets is the build number - this will change as new patch updates are released
32 bit application

We hope everyone who can is enjoying their Band-in-a-Box® 2019 64-bit version for Windows!

NEW! Style-style-style Additions and Enhancements in Band-in-a-Box® 2019 for Windows!

With over 64 new features and enhancements in Band-in-a-Box® 2019, we've made sure to add to, enhance, and update some of the Style features within the program: StylePicker, StyleMaker, and Song Titles browser within the StylePicker!

StylePicker Enhancements:
-If the style list needs rebuild, it tells you that within the StylePicker, instead of a message that requires a response.
-The rebuild is faster than before by 75%. It takes 1/4 of the time now.
-While the style list is being rebuilt, you can see the progress inside the StylePicker.
-The style list can be filtered by a specific RealTracks/RealDrums/MIDI SuperTracks or RealTracks/MIDI SuperTracks in a certain number range.
-You can filter the style list by a specific Xtra Styles PAK.
-The dialog to select an Xtra Styles PAK has a button to take you to the PG Music website that shows information about Xtra Styles PAKs.
-The StylePicker can list all styles (including N/A styles) in the default display.
-The Set number display is improved, including sort by type and Xtra styles.

StyleMaker Improvements:

-The new MIDI velocity offset allows you to make styles with altered loudness for MIDI tracks.
-Styles can be saved with information like a memo, examples, genres, and more, which will be displayed in the StylePicker.
-You can import information from another style. This is useful when you are making a similar style.
-A style can have a huge number of RealTracks (up to 70!) because the StyleMaker now supports RealTracks multi/medley feature, which allows a single track to have up to 10 simultaneous playing of RealTracks.

Song Titles Browser Enhancement

-We’ve added 300 more song titles including requests from users, so there are now over 10,600 titles.
-The chord density filter is available, and it’s also displayed in the memo.
-The chord complexity filter is available.

Review all the new features of Band-in-a-Box® 2019 here.

NEW! Traditional Celtic Tunes with Artist Performance Set 9: Celtic Flute with Geoff Kelly

Purchase Band-in-a-Box® 2019 for Windows during our special (which ends December 31st), and you can add the 49-PAK to your order for just $49!

Among the great Add-ons included in the 49-PAK is our Artist Performance Set 9: Celtic Flute with Geoff Kelly, which includes 18 traditional Celtic tunes! You'll find beautifully performed songs like Boys of Bluehill, The Cliffs of Moher, Harvest Home, Rolling in the Rye Glass, and more!

The Celtic RealTracks backing up performances by Geoff Kelly sound amazing, and so do the duets with previous Artist Performance musician Daniel Lapp (on fiddle)! Listen to all the demos for these Artists Performances near the bottom of our Bonus PAKs page, here.

Here's a taste: Demo: Rolling in the Rye Grass

The Band-in-a-Box® 2019 for Windows Bonus PAKs!

Purchase Band-in-a-Box® 2019 for Windows during our special (which ends December 31st), and you'll receive a FREE Bonus PAK overflowing with great Add-ons, including MIDI SuperTracks Set 28: Pop Basses with 6 MIDI SuperTracks, 21 RealDrums Transcriptions, 120 guitar licks and riffs in Instrumental Studies 7: Brent Mason 12-key CountryPop Guitar Licks, and 15 new MIDI Styles!

Or, upgrade it to the 49-PAK for just $49 and you'll add 40 UNRELEASED RealTracks, 10 "Low Man" & Re-amped "12-Key" Metal/Thrash Electric Guitar RealTracks, 6 more MIDI SuperTracks with Set 29: More Organ, Piano & Accordion, 120 more guitar licks and riffs with Instrumental Studies 8: Brent Mason 12-key Train-Beat Licks, 15 more MIDI Styles, and Artist Performance Set 9: Celtic Flute with Geoff Kelly!

Watch the video highlighting our 49-PAK here, or listen to demos and learn more here.

Free Bonus PAK Contents:
-Look Ma! More MIDI 1
-21 RealDrums Transcriptions
-MIDI SuperTracks Set 28: Pop Basses
-Instrumental Studies 7: Brent Mason 12-key CountryPop Guitar Licks

2019 49-PAK Contents:
-40 Bonus RealTracks!
-10 "Low Man" and Re-amped "12-Key" Metal/Thrash Electric Guitar RealTracks
-Artist Performance Set 9: Celtic Flute with Geoff Kelly
-Instrumental Studies 8: Brent Mason 12-key Train-Beat Licks
-Look Ma! More MIDI 2
-MIDI SuperTracks Set 29: More Organ, Piano & Accordion

Video - Band-in-a-Box® 2019 - Everything You Need to Know in Under 6 Minutes!

Get to know the new Band-in-a-Box® 2019 for Windows with our Band-in-a-Box® 2019 - Everything You Need to Know in Under 6 Minutes! video: Click here to watch...

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