|
Log in to post
|
Print Thread |
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,683
Veteran
|
OP
Veteran
Joined: Jul 2000
Posts: 27,683 |
I have an old Focusrite Scarlett on an older PC in a vacation location. I just upgraded the motherboard, CPU and RAM and it’s a good machine again. But all the audio was distorted. Lots of emails to Focusrite Support, which has always been excellent up to now, didn’t help. We tried what I thought was everything.
Based on comments online about Focusrite, I learned that they are picky about the USB port. No USB 3, no hub (powered or not) and no USB 2 where anything else shares the port. Ok.
So I moved the USB cable to a USB 2 port on the back of the case, one directly on the motherboard. Success.
MORAL: I should have tried that first. For digital audio, the best place to plug in USB cables is on the back of the PC.
Now, about not using USB 3, this could become a problem in a few short years when motherboards don’t have USB 2 anymore. The manufacturers may think 3.1 or 3.0 is compatible, but it’s not for some digital audio devices.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jan 2001
Posts: 1,067
Expert
|
Expert
Joined: Jan 2001
Posts: 1,067 |
Matt: I had the same problem with a Scarlett 2i4 back in 2015. The sound was distorted and I had to unplug from the USB port each time to clear the problem.
After working with their tech support they told me the problem was with the Fast Boot option being on in Windows 8. This still holds true with Windows 10.
The fix is to go to the power settings and turn off Fast Boot. Once I did that, the problem disappeared for good. Had some other friends who had the same problem and the fix worked for them also.
"This issue has to do with "Fast Boot" in newer versions of Windows. Fast Boot means that when the computer shuts down it doesn't actually do a full and complete shut down, but a Hibernate state, similar to a deeper Sleep Mode. This keeps certain drivers turned on in the hibernate state, like our sound drivers, and then may not reload them properly. Unplugging the unit will cause the driver to unload and reload fresh. Turning off Fast Boot should fix this issue".
BIAB2026
Windows 10 Pro (Never Windows 11!)
WA6NCB
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Nov 2007
Posts: 6,103
Veteran
|
|
Veteran
Joined: Nov 2007
Posts: 6,103 |
Matt: I had the same problem with a Scarlett 2i4 back in 2015. The sound was distorted and I had to unplug from the USB port each time to clear the problem.
After working with their tech support they told me the problem was with the Fast Boot option being on in Windows 8. This still holds true with Windows 10.
The fix is to go to the power settings and turn off Fast Boot. Once I did that, the problem disappeared for good. Had some other friends who had the same problem and the fix worked for them also.
Yes, I have the same problem with the windows 10 fast boot option. I found the section on the focusrite site where they described how to disable fast boot, did that and the problem went away. BUT! It came back again during one the many giant windows 10 updates, the update re-enabled fast boot. So instead of going through the work to again to disable fast boot, which may go away during a windows update, now I just disconnect and then reconnect the USB port after Windows is up, which reloads the driver. Works like a charm.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,683
Veteran
|
|
OP
Veteran
Joined: Jul 2000
Posts: 27,683 |
Interesting; I searched online and found that about Fast Boot. Several posters said disabling it worked but one said turning it ON fixed his!
Yes, sometimes unplugging then plugging back in helps.
The Focusrite hardware is excellent. The software, not always. The unit in question is an 18i20 First Generation. There have been several recent updates to the drivers in other Scarlett first generation models, but not mine.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2013
Posts: 2,732
Veteran
|
|
Veteran
Joined: Dec 2013
Posts: 2,732 |
I'm still on my 1st Gen 18i20, Matt. When ever something freaky happens, I just restart the interface. Seems to always get it back on track.
 Steve BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,683
Veteran
|
|
OP
Veteran
Joined: Jul 2000
Posts: 27,683 |
Thanks. Oh, I wish. We went far beyond that. But in the end, finding another port did it.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Mar 2007
Posts: 827
Expert
|
|
Expert
Joined: Mar 2007
Posts: 827 |
I get the same with my Scarlett 8i6. If I select a different buffer size it goes away, weird. It seems to be a driver problem and they aren't going to fix it.
Chris
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Jul 2000
Posts: 27,683
Veteran
|
|
OP
Veteran
Joined: Jul 2000
Posts: 27,683 |
While I’m not always pleased by Focusrite drivers, I give them credit for trying. There is a well-hidden page of beta drivers you can try. They also released patches to some of the first-generation Scarletts this spring, years after their initial release and after the development of second-generation units.
BIAB 2026 Win Audiophile. Software: Fender Studio One 8, Swam horns, Acoustica-7, Notion 6, Song Master Pro, Win 11 Home. Hardware: Intel i9, 32 Gb; Fender Quantom HD8 & Faderport 8, Royer 121, Adam Sub8 & Neumann 120 monitors.
|
|
|
|
|
|
|
|
|
|
|
|
|
Help! Tech S.O.S (Off topic)
|
Joined: Dec 2007
Posts: 1,796
Expert
|
|
Expert
Joined: Dec 2007
Posts: 1,796 |
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
Introducing XPro Styles PAK 11 – Now Available for Windows Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Windows & Mac Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Windows Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Windows & Mac Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Introducing XPro Styles PAK 11 – Now Available for Mac Band-in-a-Box 2026 and Higher!
XPro Styles PAK 11 for Mac & Windows Band-in-a-Box® version 2026 (and higher) is here with 100 brand new RealStyles, plus 31 RealTracks/RealDrums!
Guess who’s back again? That’s right! It’s our XPro Styles PAK’s triumphant return with the 11th edition in this series! 100 new styles are coming your way spread across the rock & pop, jazz, and country genres. And this edition's wildcard genre explores the immense and far-reaching catalogue of electronic music! The included 31 RealTracks and RealDrums can be used with any Band-in-a-Box® 2026 (and higher) package.
Special offers available until August 31st, 2026!
All the XPro Styles PAKs 1-11 are on sale for only $29 ea (Reg. $49 ea), or get them all in the XPro Styles PAK Bundle for only $149 (reg. $299)! Order now!
Learn more and listen to demos of XPro Styles PAKs.
Video: XPro Styles PAK 11 Overview & Styles Demos: Watch now!
XPro Styles PAKs require Band-in-a-Box® 2026 or higher and are compatible with ANY package, including the Pro, MegaPAK, UltraPAK, UltraPAK+, and Audiophile Edition.
Introducing Xtra Styles PAK 22 – Now Available for Mac Band-in-a-Box 2026 and Higher!
Xtra Styles PAK 22 for Mac & Windows Band-in-a-Box version 2026 (and higher) is here with 200 brand new RealStyles!
It’s time to celebrate! Xtra Styles PAK 22 for Band-in-a-Box® is here, and we've got 200 brand-new styles coming your way!
No Xtra Styles PAK is complete without the classic rock & pop, jazz, and country volumes you know and love, and we’ve got plenty to share, with 150 styles spread across too many genres to list! Of course, it also wouldn’t be complete with our special wildcard volume to add a little spice and pizzazz to the mix. This year, because we loved it so much the first time, we’ve decided to make the second iteration of our SynthMaster volume, full of new sounds, interesting genres, and 50 engaging styles, all making use of the diverse SynthMaster plugin! Here you can find genres such as airy yacht rock, sultry electrotango, and even some synth soca funk. Don’t wait, pickup up Xtra Styles PAK 22 today!
In this PAK you can find: dulcet folk ballads, funky gospel country, Brazilian jazz fusion, upbeat 1980s pop, classic Americana, a plethora of breezy bossa novas, indie singer-songwriter, scintillating synthwave, exuberant electronica, and many, many more!
Special offers available until August 31st, 2026!
All the Xtra Styles PAKs 1-22 are on special for only $29 each (reg $49), or get all 22 PAKs for $199 (reg $399)! Order now!
Learn more and listen to demos of the Xtra Styles PAK 22.
Video: Xtra Styles PAK 22 Overview & Styles Demos: Watch now!
Note: The Xtra Styles require the UltraPAK, UltraPAK+, or Audiophile Edition of Band-in-a-Box®. (Xtra Styles PAK 22 requires the 2026 or higher UltraPAK, UltraPAK+, or Audiophile Edition. They will not work with the Pro or MegaPAK version because they need the RealTracks from the UltraPAK, UltraPAK+, or Audiophile Edition.
Peter Gannon Talks Band-in-a-Box with zplane
zplane recently interviewed Peter Gannon, the founder and creator of Band-in-a-Box, about the software's early days, what sets it apart from AI, how zplane's audio algorithms are used in Band-in-a-Box, and more!
Special thanks to the team at zplane for their continued support.
Check out the full interview here: https://products.zplane.de/blog/peter-gannon-interview-pg-music
Last Chance! The Band-in-a-Box® 2026 for Mac® Special Ends Today (May 31, 2026) at 11:59pm PDT!
Time really is running out! Save up to 50% on Band-in-a-Box® 2026 for Mac® upgrades and receive a FREE Bonus PAK—only when you order by 11:59 PM PDT today!
We've added many major new features and new content in a redesigned Band-in-a-Box® 2026 for Mac®!
Version 2026 introduces a modernized GUI redesign across the program, with updated toolbars, refreshed windows, smoother workflows, and a new Dark Mode option. There’s also a new side toolbar for quicker access to commonly used windows, and the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, making it easier to customize your workspace.
Another exciting new addition is the amazing new AI-Notes feature, which can transcribe polyphonic audio into MIDI. View the results in notation or play them back as MIDI, and choose whether to transcribe an entire track or transcribe specific parts like drums, bass, guitars/piano, or vocals. There's over 100 new features in Band-in-a-Box® 2026 for Mac®.
There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
Upgrade your Band-in-a-Box for Mac® to save up to 50% on most Band-in-a-Box® 2026 upgrade packages!
Plus, when you order your Band-in-a-Box® 2026 Mac upgrade during our special, you'll receive a Free Bonus PAK of exciting new add-ons.
If you need any help deciding which package is the best option for you, just let us know. We are here to help!
Band-in-a-Box® 2026 Mac Special Offers Extended Until May 31st!
Good news- we've extended our Band-in-a-Box® 2026 for Mac® special offers until May 31, 2026!
Band-in-a-Box® 2026 is packed with major new features, enhancements, and an incredible lineup of new content! The program now sports a sleek, modern GUI redesign across the entire interface, including updated toolbars, refreshed windows, smoother workflows, a new dark mode option, and more. The brand-new side toolbar provides quicker access to key windows, while the new Multi-View feature lets you arrange multiple windows as layered panels without overlap, creating a flexible, clutter-free workspace. We have an amazing new “AI-Notes” feature. This transcribes polyphonic audio into MIDI so you can view it in notation or play it back as MIDI. You can transcribe an entire track (all pitched instruments and drums) or focus on individual parts like drums, bass, guitars/piano, or vocals. There's an amazing collection of new content too, including 202 RealTracks, new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 5, two RealDrums Stems sets, and much more!
There are over 100 new features in Band-in-a-Box® 2026 for Mac®.
When you order purchase Band-in-a-Box® 2026 before 11:59 PM PDT on May 31st, you'll also receive a Free Bonus PAK packed with exciting new add-ons.
Check out the Band-in-a-Box® for Mac packages page to find the best package for you.
|
|
|
|
|
|
|
|
|
|
|
|
Forums57
Topics86,637
Posts807,805
Members40,179
| |
Most Online64,515
Apr 8th, 2026
|
|
|
|
|
|
|
|
|
Dansk
Deutsch - Windows
Español
Français - Windows
Italiano - Windows
Nederlands
Polski
Português
Svenskt
русский
Japanese
Simplified Chinese
Traditional Chinese
Korean