4. Why do I get a font error when I try to view or print notation?

Follow the instructions below if you get one of the following error messages when you try to open the notation or lead sheet window:

  • "PGMusic Font is not installed. Make sure PGMUS.TTF is in your Windows System directory."
  • "PGJazz Font is not installed. Make sure PGJazz_.TTF is in your Windows System directory."

You should be able to resolve the problem by simply reinstalling the program, especially if you have a fairly recent version of Band-in-a-Box® (e.g. 2006 or higher). One possible cause of the problem is if you are running Band-in-a-Box® directly from a PG Music USB hard drive version of Band-in-a-Box®, and you didn't run the Band-in-a-Box® Setup file (which installs the fonts). Another possibility is that you copied the Band-in-a-Box® program folder to a new computer without installing the program.

If you have an older system or older version of Band-in-a-Box® (e.g. 12 or earlier) and you are still having difficulty, the following information should help:

If you have a 64-bit version of Windows

Download and install the PG Music font update. You should restart your computer before and after installing the update to ensure that it works properly.

If you are running Band-in-a-Box® 12 or earlier on Windows 2000 or XP:

If you have Windows 95/98/ME, or you have Windows 2000/XP but the suggestions above did not fix problem:

  • The fonts may not be installed on your computer at all. This may be the case if Band-in-a-Box® was copied/moved from one machine to another, you installed an upgrade without installing the previous full version, or system security software running on your computer (such as an anti-virus or firewall program) prevented the fonts from being installed properly. The solution is to reinstall Band-in-a-Box® from the original CD(s). If you suspect that the issue may have been caused by an anti-virus or firewall program, disable these programs while reinstalling. It isn't necessary to uninstall/remove Band-in-a-Box® first; simply install into your existing Band-in-a-Box® folder. You need to start with a full "Pro" version or "MegaPAK", then install subsequent regular upgrades. After you have done that, you should install the latest update patch available for your version. If you have a 64-bit version of Windows, or you are using Version 12 or earlier on Windows 2000/XP, you may need to install the font update.
  • Windows 95, 98, and ME users: There is a limit to the number of True Type font files that Windows can support. The limit is somwhere around 700 on these operating systems, but can be more or less depending on how many characters there are in the font filenames. Go to the Windows/Fonts folder and at the bottom left hand corner there will be a list of the number of items in this folder. If it is near the limit, you may have to remove some of the fonts. You should not remove standard fonts installed by Windows, and it would be a good idea to make backups of the fonts before proceeding with this. The extra fonts would have come from some other program that you installed on your computer.

If you have followed the instructions above and are still getting a font error (this would be an unusual situation):

  1. Reboot your computer.
  2. Locate and delete all of the PG*.ttf and PG*.fot files in the \Windows\System, and \Windows\System32 folders (\WINNT\System and \WINNT\System32 on Windows 2000\NT).
  3. Reinstall Band-in-a-Box®, starting with a full "Pro" version or "MegaPAK".
  4. Download the latest update patch for your version.
  5. Install the font update, if necessary.

Last edited by Alyssa - PG Music; 08/21/18 07:04 AM.
Alyssa - PG Music