162. I am having trouble installing from a CD or DVD that I received.
  • Many of our products are distributed on CD, although a lot of the larger products are on DVD - this includes all of the RealTracks. If you got a DVD (indicated on the disc label), make sure you are actually putting the disc in your DVD drive. If you don't have a DVD drive, you could contact us to find out if it's available on CD.

  • With some CDs or DVDs that have large files on them, the CD may spin in your drive for while or nothing will happen when you try to run the installer. We found that ZoneAlarm and some other system security (anti-virus/firewall) software can cause this to happen. Also, Windows may be trying to load the file into memory or scanning it for a digital signature. The solution is to either "be patient" (sometimes it just takes a few minutes for it to start), or:

    1. Remove the disc from your drive.
    2. Restart your computer.
    3. When Windows has restarted, disable your system security software. If you aren't sure how to do this, look at the icons in your computer's taskbar at the bottom right-hand side of your screen. One of them will likely be for your virus checker. If you left or right-click on the icon, you should be able to find an option to disable it.
    4. Put the CD back in your CD drive and run the installer.

    If that didn't help, you could use the system configuration utility to perform a selective startup, like this:

    1. Go to the Start menu and click on Run.
    2. Type msconfig and press OK.
    3. Choose 'Selective Startup', and uncheck 'Load Startup Items'.
    4. Press Apply, then press Close, and reboot the computer.
    5. Once the computer has restarted, cancel the System configuration Utility (if it comes up automatically), and install the software.
    6. After you have installed the software, you can set Windows back to 'Normal Startup'
  • DVD drives tend to be more finicky then CDs, especially older drives that are less error tolerant. If your DVD drive does not seem to be recognizing the DVD, you get an error message when you try to launch the installer, or you get an error message during the installation - this can often be solved by simply rebooting the computer. Examples of such errors are "An error occurred while trying to copy a file", "Data error (cyclic redundancy check)", "The source file is corrupted", "The setup files are corrupted". If you want to be sure, reboot your computer using a selective startup mode (as explained above), and don't do anything else on your computer while it is installing.

  • Another idea is to try using another DVD drive if you can. There may be a problem with your drive, or it may just have a compatibility problem with the particular DVD media used.

  • Contact us if you're still having trouble.

Edited by Alyssa - PG Music (08/30/18 02:03 PM)
Alyssa - PG Music