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#531857 - 04/07/19 06:36 AM [Requests For New FAQs] How to Retrieve Your Account
Registered: 03/30/16
Posts: 6
Islandsoul Offline
Newbie

Registered: 03/30/16
Posts: 6
I would like know how to retrieve your account when you don’t know your username or email you used to sign up on the forum. I have to use my second account because I fogot my username and email to login to my main account.

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#532297 - 04/10/19 09:08 AM [Requests For New FAQs] Re: How to Retrieve Your Account [Re: Islandsoul]
Registered: 05/30/09
Posts: 851
Alyssa - PG Music Offline
PG Music Staff

Registered: 05/30/09
Posts: 851
Hello Islandsoul,

If you are having trouble logging into a forum account, step one is to click the "Forgot Password" option and enter your login name or email (if you know it).

If you aren't sure what email you used, try the various emails you've had over the years. If you get a "password reset" email sent to one of those accounts - you'll be able to log back in using that new password.

If you no longer have access to an old email account and don't remember your log in information, you'd need to email our Customer Service department at sales@pgmusic.com with your contact information so we can have our forum moderator search for you in our database.


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