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#556330 - 09/25/19 03:25 AM
[Band-in-a-Box for Windows]
Program won't open :-(
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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Hi everyone, this is probably more of a Windows question but thought I'd try here anyway.
I can't remember which version of BIAB I have, but all of a sudden it won't open!
Double clicking does nothing, nor does right clicking on the shortcut, the only result I get is when I right click on the program itself. Doing so will bring up the introduction screen, which then disappears. The hourglass will turn on the mouse pointer but soon stops, then nothing happens.
The program shows up in the task manager, but it just won't open.
Any ideas or suggestions?
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#556337 - 09/25/19 05:02 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
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Welcome to the forums.
1: How long ago did you purchase your BiaB program?
2: Which Windows O/S are you running? Did you recently upgrade?
The fact that the welcome screen appears indicates that the program launches (initially) but then cannot complete the startup.
Do this:
Open Windows Explorer
Select Search (1)
Select This PC (2)
Enter bbw.exe (3)
See if this file is found, which will give you the location (4)
Open that folder location (presuming is is C:\bb\) and navigate to C:\bb\Data\Logs\ you will (hopefully) find a file named: 'FlashMessageLog.txt' and possibly 'BBWERROR.LOG'
The top message in 'FlashMessageLog.txt' may give some clues. Otherwise, the bottom message in 'BBWERROR.LOG' might also be useful.
You may need to reinstall.
Suggest you contact PG Music Support people.
Attachments
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#556358 - 09/25/19 06:27 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: VideoTrack]
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Registered: 12/27/03
Posts: 13710
Loc: Hamlin NY
Veteran
Registered: 12/27/03
Posts: 13710
Loc: Hamlin NY
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In addition to VideoTrack's good advise check your hard drive for errors. If its OK then run cCleaner scan, a root kill program, a full virus scan and a couple of anti-maleware programs. If you need help with these free programs just ask.
_________________________
It has been a joy being quarantined with my wife. We've caught up on all the things I have done wrong in our 53 years of marriage!
64 bit Win 10 Pro, the latest BiaB and RB, Roland Octa-Capture audio interface, a ton of software and some hardware.
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#556408 - 09/25/19 10:35 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: VideoTrack]
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Registered: 05/16/02
Posts: 4676
Loc: Victoria, BC
PG Music Staff
Registered: 05/16/02
Posts: 4676
Loc: Victoria, BC
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Another idea is to restore factory settings. In the bb folder, duplicate the Preferences folder to keep a backup of it, then delete the files in the Preferences folder, and try launching the program again.
_________________________
Andrew
PG Music Inc.
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#556445 - 09/25/19 03:30 PM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: VideoTrack]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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I can't remember when I bought it, but I just noticed on the introduction screen that it is BIAB 10 running on Windows 7.
I opened the folder but couldn't find any of the folders and files you mentioned :-(
Looks like a case of reinstall, but I can't find the original disc :-(
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#556488 - 09/25/19 07:50 PM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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I also don't appear to have a preferences folder...strange! I'm yet to do an error check, hopefully that will fix something.
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#556501 - 09/25/19 09:49 PM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
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Jack, if it's an older version, it's likely that the files/folders might be stored elsewhere. A new feature was added more recently to consolidate files into improved locations.
From the parent folder (x:\bb\) search all sub-folders for a file named 'intrface.bbw'.
In that folder, rename the files intrface.bbw and Mysetup.dk (rename to anything, e.g. intrface_OLD.bbw)
Then start BiaB and see if it launches.
Do let us know.
Trevor
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#556507 - 09/25/19 10:58 PM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: VideoTrack]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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Have tried all that, and still no luck - have searched the entire hard drive for the other files and they're just not there.
I have also noticed that whenever I try to open the program, a program named 'conhost.exe' appears under 'processes' in the task manager.
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#556511 - 09/26/19 12:48 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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Is it possible that an upgrade patch would fix the problem?
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#556518 - 09/26/19 04:38 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
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I don't know that an upgrade patch would fix. Maybe, maybe not, depending on where the problem is.
Can you perform a complete reinstall?
Can you log on to your account at PG Music and re-download all of the files in your account?
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#556523 - 09/26/19 04:59 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: VideoTrack]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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I don't believe I have an account, I don't remember setting one up when I bought the software all those years ago - I think I may have purchased it on Ebay to be honest, it was so long ago and my memory is not so good anymore.
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#556525 - 09/26/19 05:38 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 07/17/00
Posts: 555
Loc: Burlington, Ontario, Canada
Journeyman
Registered: 07/17/00
Posts: 555
Loc: Burlington, Ontario, Canada
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BIAB 10 is very old. It came out long before BIAB 2010. There aren't any patches listed on the support pages for this version.
Even so, it should still work. The architecture for the supporting files will have changed - there are no REalTracks or RealDrums. It might mean PGM digging into their archive.
Good luck
_________________________
BIAB for Windows Version 2019 (643)
Windows 10 (1909)
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#556526 - 09/26/19 05:39 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 12/27/03
Posts: 13710
Loc: Hamlin NY
Veteran
Registered: 12/27/03
Posts: 13710
Loc: Hamlin NY
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Have tried all that, and still no luck - have searched the entire hard drive for the other files and they're just not there.
I have also noticed that whenever I try to open the program, a program named 'conhost.exe' appears under 'processes' in the task manager. conhost.exe can be either a legit Windows' file or it can be a Trogan, see here: https://www.file.net/process/conhost.exe.html Yours is probably legit but I would check it out ASAP.
_________________________
It has been a joy being quarantined with my wife. We've caught up on all the things I have done wrong in our 53 years of marriage!
64 bit Win 10 Pro, the latest BiaB and RB, Roland Octa-Capture audio interface, a ton of software and some hardware.
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#556532 - 09/26/19 06:12 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: MarioD]
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Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 10800
Loc: Melbourne, Australia
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Mario's right. Could be OK, maybe not. What anti-virus are you running? Has it provided you with anything 'feedback wise' to be concerned about?
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#556550 - 09/26/19 08:22 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 12/20/00
Posts: 11777
Loc: Pensacola, Florida
Veteran
Registered: 12/20/00
Posts: 11777
Loc: Pensacola, Florida
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Is it version 10 or version 2010? Version 10 came out in 2011 (18 years ago). If you don't have the installation discs, I'm not sure there is anything you can do (other than contacting PGMusic and assuming you bought directly from PGMusic, they might be able to provide an installation disc, but I doubt it since it is so old). If you do get it installed, there is a version 10.0c patch available on this page. Likewise, if you have 2010 and can get your installation files, there is a 2010.5 patch from July 2010 (still pretty old). If you really want to use BIAB and can't get your installation media, I would contact PGMusic to make sure they have a record of your original purchase, and then wait for BIAB 2020 (which presumably will come out for this Christmas season) and upgrade then, since that's when they have their best prices (at least based on previous experience).
_________________________
John LaptopBeast HP Win10Pro64 8GB AudioBeast ASUS Win10Pro64 16GB VideoBeast HP Win10Pro64 8GB BB-RB2020/UMC404HD/Casio Kbds/Cakewalk/Reaper/Studio One/Samplitude/MixBus/Notion/Finale/Noteworthy/NIKomplete/Halion/Garritan/IK http://www.sus4chord.com
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#556575 - 09/26/19 11:10 AM
[Band-in-a-Box for Windows]
Re: Program won't open :-(
[Re: JackGreen18]
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Registered: 09/25/19
Posts: 22
Enthusiast
Registered: 09/25/19
Posts: 22
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Thanks to all for your help, unfortunately now my computer won't even start up so I'm in bigger trouble than I thought!
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Band-in-a-Box® 2020 for Windows is Xtra Ready!
We never stop! The latest free patch update for Band-in-a-Box® 2020 for Windows readies the program for the just-launched Xtra Styles PAK 9 (on sale until June 30th - learn more here)!
Update to build 721 and you'll see that we've improved the step-advancing notes display, updated the key command criteria for looping bars from the chordsheet, fixed email client integration, and more.
If you are a Band-in-a-Box® 2020 for Windows user, you'll definitely want to update to the latest free patch update!
Learn more about Band-in-a-Box® 2020 build 721 for Windows and download it here.
#TBT Band-in-a-Box Finds!
I don't know about everyone here, but now that I've settled in to our "new normal" I've taken to rearranging and dusting off many things in order to keep busy and productive!
I'm picking up old hobbies, picking up clutter around the house, and as it turns out - finding forgotten picks!
We snagged these gems many, many, many years ago after The NAMM Show one winter. Check out the old Band-in-a-Box logo! Click here...
Have any of you come across something nostalgic like this these days? Let's see it!
(remember the first Audiophile version?!)
-Callie
Team Marketing
Review - Band-in-a-Box® 2020 for Mac … WOW!
"Dr. Dave" Walker (Dr. Dave On Music) recently received Band-in-a-Box® 2020 for Mac, and he absolutely loves it!
He's written his thoughts in detail, which can (and definitely should) be read here: Band-in-a-Box 2020 for Mac … WOW!
"Band-in-a-Box 2020 is a huge advance over even BB2019, with easier to use, more powerful features that give you more information while creating more musical results. You have never had more control of more features which are now much easier to find. The move forward with this version is astonishing. Again … WOW!
My very highest recommendation. Just upgrade! Or if for some strange reason you don’t have it yet, BUY THIS ONE! It will change your musical life!"
-"Dr. Dave" Walker
Thank you for the review, Dr. Dave!
Band-in-a-Box® 2020 Italian for Windows is Here!
Abbiamo lavorato duro e abbiamo aggiunto 50 nuove funzionalità e una straordinaria raccolta di nuovi contenuti, tra cui 202 RealTracks (il doppio dei 101 che abbiamo spesso pubblicato in passato), nuovi RealStyles, SuperTracks MIDI, Studi strumentali, trascrizioni RealDrums, stili Extra PAK 8 e altro!
ACQUISTA/AGGIORNA & SCARICA ADESSO
Interview: Eyes on Success featuring PG Music Inc., Band-in-a-Box® 2020, and the Updated JAWS Script
Take 30 minutes and make sure to listen to the latest episode from Eyes on Success, which focuses on the history of Band-in-a-Box® and using it with the screen reader JAWS, created by Peter Torpey. Hosts Nancy & Peter discuss our company history and Band-in-a-Box program with Tobin, our chief development officer, including how Band-in-a-Box is even more accessible with the help of their JAWS screen reader scripts!
Click here to download and listen to the podcast - you don't want to miss this one!
Eyes on Success is a weekly radio show / podcast geared to the visually impaired called "Eyes On Success" and that can be found at www.EyesOnSuccess.net.
Currently the scripts and associated documentation and resources can be found here.
You can watch Peter Torpey's video testimonial here.
#TipTuesday - Style Changes in Band-in-a-Box®
Head to our Tips & Tricks forum to read what other Band-in-a-Box users have discovered about the program!
Like mrgeeze's recent post Style Changes within a song.. another great BIAB feature.
...My arrangement's bass Real Track was 397 (bass Acoustic Paul).
Solid but not really what I wanted for a solo.
I hit the F5 key to bring up bar setting and poked around till i found the Real Tracks command button in the upper right.
Clicked on that & quickly change the bass to 452 (Soloist (bluesy).
12 bars later I did the same and switched it back to 397.
The results were excellent...
Did you know about this feature? Learn all about Bar Settings and how you can adjust them here.
PowerTracks Pro Audio 2020 Update Available!
If you are a PowerTracks Pro Audio 2020, be sure to download this small Update Patch released by our development team.
Enjoy the program!
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