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Program won't open :-( #556330 09/25/19 12:25 AM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	Hi everyone, this is probably more of a Windows question but thought I'd try here anyway. I can't remember which version of BIAB I have, but all of a sudden it won't open! Double clicking does nothing, nor does right clicking on the shortcut, the only result I get is when I right click on the program itself. Doing so will bring up the introduction screen, which then disappears. The hourglass will turn on the mouse pointer but soon stops, then nothing happens. The program shows up in the task manager, but it just won't open. Any ideas or suggestions?

Re: Program won't open :-( JackGreen18 #556337 09/25/19 02:02 AM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 20,311 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 20,311 Melbourne, Australia	Welcome to the forums. 1: How long ago did you purchase your BiaB program? 2: Which Windows O/S are you running? Did you recently upgrade? The fact that the welcome screen appears indicates that the program launches (initially) but then cannot complete the startup. Do this: Open Windows Explorer Select Search (1) Select This PC (2) Enter bbw.exe (3) See if this file is found, which will give you the location (4) Open that folder location (presuming is is C:\bb\) and navigate to C:\bb\Data\Logs\ you will (hopefully) find a file named: 'FlashMessageLog.txt' and possibly 'BBWERROR.LOG' The top message in 'FlashMessageLog.txt' may give some clues. Otherwise, the bottom message in 'BBWERROR.LOG' might also be useful. You may need to reinstall. Suggest you contact PG Music Support people. Attached Files (Click to download or enlarge) (Only available when you are logged in) 2019-09-25_21-53-43.jpg (143.48 KB, 144 downloads) BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones

Re: Program won't open :-( AudioTrack #556358 09/25/19 03:27 AM Band-in-a-Box for Windows
Joined: Dec 2003 Posts: 23,191 Hamlin NY MarioD Veteran
MarioD Veteran Joined: Dec 2003 Posts: 23,191 Hamlin NY	In addition to VideoTrack's good advise check your hard drive for errors. If its OK then run cCleaner scan, a root kill program, a full virus scan and a couple of anti-maleware programs. If you need help with these free programs just ask. Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer. It's called the Heineken Maneuver. 64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware

Re: Program won't open :-( AudioTrack #556408 09/25/19 07:35 AM Band-in-a-Box for Windows
Joined: May 2002 Posts: 7,412 Victoria, BC Andrew - PG Music PG Music Staff
Andrew - PG Music PG Music Staff Joined: May 2002 Posts: 7,412 Victoria, BC	Another idea is to restore factory settings. In the bb folder, duplicate the Preferences folder to keep a backup of it, then delete the files in the Preferences folder, and try launching the program again. Andrew PG Music Inc.

Re: Program won't open :-( AudioTrack #556445 09/25/19 12:30 PM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	I can't remember when I bought it, but I just noticed on the introduction screen that it is BIAB 10 running on Windows 7. I opened the folder but couldn't find any of the folders and files you mentioned :-( Looks like a case of reinstall, but I can't find the original disc :-(

Re: Program won't open :-( JackGreen18 #556488 09/25/19 04:50 PM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	I also don't appear to have a preferences folder...strange! I'm yet to do an error check, hopefully that will fix something.

Re: Program won't open :-( JackGreen18 #556501 09/25/19 06:49 PM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 20,311 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 20,311 Melbourne, Australia	Jack, if it's an older version, it's likely that the files/folders might be stored elsewhere. A new feature was added more recently to consolidate files into improved locations. From the parent folder (x:\bb\) search all sub-folders for a file named 'intrface.bbw'. In that folder, rename the files intrface.bbw and Mysetup.dk (rename to anything, e.g. intrface_OLD.bbw) Then start BiaB and see if it launches. Do let us know. Trevor BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones

Re: Program won't open :-( AudioTrack #556507 09/25/19 07:58 PM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	Have tried all that, and still no luck - have searched the entire hard drive for the other files and they're just not there. I have also noticed that whenever I try to open the program, a program named 'conhost.exe' appears under 'processes' in the task manager.

Re: Program won't open :-( JackGreen18 #556511 09/25/19 09:48 PM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	Is it possible that an upgrade patch would fix the problem?

Re: Program won't open :-( JackGreen18 #556518 09/26/19 01:38 AM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 20,311 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 20,311 Melbourne, Australia	I don't know that an upgrade patch would fix. Maybe, maybe not, depending on where the problem is. Can you perform a complete reinstall? Can you log on to your account at PG Music and re-download all of the files in your account? BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones

Re: Program won't open :-( AudioTrack #556523 09/26/19 01:59 AM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	I don't believe I have an account, I don't remember setting one up when I bought the software all those years ago - I think I may have purchased it on Ebay to be honest, it was so long ago and my memory is not so good anymore.

Re: Program won't open :-( JackGreen18 #556525 09/26/19 02:38 AM Band-in-a-Box for Windows
Joined: Jul 2000 Posts: 647 Burlington, Ontario, Canada D Dave Journeyman
Dave Journeyman D Joined: Jul 2000 Posts: 647 Burlington, Ontario, Canada	BIAB 10 is very old. It came out long before BIAB 2010. There aren't any patches listed on the support pages for this version. Even so, it should still work. The architecture for the supporting files will have changed - there are no REalTracks or RealDrums. It might mean PGM digging into their archive. Good luck BIAB for Windows Version 2019 (643) Windows 10 (1909)

Re: Program won't open :-( JackGreen18 #556526 09/26/19 02:39 AM Band-in-a-Box for Windows
Joined: Dec 2003 Posts: 23,191 Hamlin NY MarioD Veteran
MarioD Veteran Joined: Dec 2003 Posts: 23,191 Hamlin NY	Originally Posted By: JackGreen18 Have tried all that, and still no luck - have searched the entire hard drive for the other files and they're just not there. I have also noticed that whenever I try to open the program, a program named 'conhost.exe' appears under 'processes' in the task manager. conhost.exe can be either a legit Windows' file or it can be a Trogan, see here: https://www.file.net/process/conhost.exe.html Yours is probably legit but I would check it out ASAP. Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer. It's called the Heineken Maneuver. 64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware

Re: Program won't open :-( MarioD #556532 09/26/19 03:12 AM Band-in-a-Box for Windows
Joined: Jun 2012 Posts: 20,311 Melbourne, Australia AudioTrack Veteran
AudioTrack Veteran Joined: Jun 2012 Posts: 20,311 Melbourne, Australia	Mario's right. Could be OK, maybe not. What anti-virus are you running? Has it provided you with anything 'feedback wise' to be concerned about? BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones

Re: Program won't open :-( JackGreen18 #556550 09/26/19 05:22 AM Band-in-a-Box for Windows
Joined: Dec 2000 Posts: 12,672 Pensacola, Florida jford Veteran
jford Veteran Joined: Dec 2000 Posts: 12,672 Pensacola, Florida	Is it version 10 or version 2010? Version 10 came out in 2011 (18 years ago). If you don't have the installation discs, I'm not sure there is anything you can do (other than contacting PGMusic and assuming you bought directly from PGMusic, they might be able to provide an installation disc, but I doubt it since it is so old). If you do get it installed, there is a version 10.0c patch available on this page. Likewise, if you have 2010 and can get your installation files, there is a 2010.5 patch from July 2010 (still pretty old). If you really want to use BIAB and can't get your installation media, I would contact PGMusic to make sure they have a record of your original purchase, and then wait for BIAB 2020 (which presumably will come out for this Christmas season) and upgrade then, since that's when they have their best prices (at least based on previous experience). John Laptop-HP Omen I7 Win11Pro 32GB 2x2TB, 1x4TB SSD Desktop-ASUS-I7 Win10Pro 32GB 2x1.5TB, 2x2TB, 1x4TB SATA BB2025/UMC404HD/Casios/Cakewalk/Reaper/Studio One/MixBus/Notion/Finale/Dorico/Noteworthy/NI/Halion/IK http://www.sus4chord.com

Re: Program won't open :-( JackGreen18 #556575 09/26/19 08:10 AM Band-in-a-Box for Windows
Joined: Sep 2019 Posts: 22 J JackGreen18 OP Enthusiast
OP JackGreen18 Enthusiast J Joined: Sep 2019 Posts: 22	Thanks to all for your help, unfortunately now my computer won't even start up so I'm in bigger trouble than I thought!

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Cari amici
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Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.

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