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#560824 - 10/25/19 09:26 PM [Band-in-a-Box for Macintosh] BIAB 2019 For Mac Crashing Constantly!
Registered: 10/25/19
Posts: 2
andymarx Offline
Newbie

Registered: 10/25/19
Posts: 2
I've installed BIAB UltraPak+ on my 2018 MacBook Pro and it's been crashing constantly. I'll enter a few measures of chords and then audition several different styles. After about ten minutes of this, the program crashes and I have to re-start.

Also, does anybody know what the BBM4 application is that's in the BIAB folder? Does it need to be launched?

Thanks.

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#560955 - 10/26/19 05:59 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 08/20/11
Posts: 5477
Loc: Winston-Salem, NC USA
Jim Fogle Offline
Veteran

Registered: 08/20/11
Posts: 5477
Loc: Winston-Salem, NC USA
BBM4 is a background application the plugin uses to perform some Band-in-a-Box functions.

I'm sorry I can't help with your first question.
_________________________
Jim Fogle
2019 UltraPlusPak BiaB(637) RealBand(Build 5)
Cakewalk by Bandlab - Audacity - Zoom MRS-8 recorder
i3 laptop, 64bit Win 7, 8 GB ram, 480GB SSD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#561034 - 10/27/19 01:11 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 09/22/03
Posts: 1057
Loc: somewhere in outer space
w Online   content
Expert

Registered: 09/22/03
Posts: 1057
Loc: somewhere in outer space
Originally Posted By: andymarx
I've installed BIAB UltraPak+ on my 2018 MacBook Pro and it's been crashing constantly. I'll enter a few measures of chords and then audition several different styles. After about ten minutes of this, the program crashes and I have to re-start.

Also, does anybody know what the BBM4 application is that's in the BIAB folder? Does it need to be launched?

Thanks.


Well that's not good although it is an interesting problem or quirk you have discovered !

This may or may not help could you provide us an example of what you did when you wrote so that we could try to duplicate that problem ?

Quote:
I'll enter a few measures of chords and then audition several different styles.


On the other hand the gurus at Mac Band may already know the answer .
_________________________
Mac Audiophile 2019 2018 2017 USB plus previous years versions

macOS Mojave - 10.14.6 @ Aug 16, 2019

iMac i3 3.6 GHz 8GB RAM 4K with Retina display

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#561160 - 10/28/19 09:44 AM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: w]
Registered: 10/25/19
Posts: 2
andymarx Offline
Newbie

Registered: 10/25/19
Posts: 2
After entering some chords, I then open the style picker and audition different styles. Then, after several minutes, the program crashes and I have to re-start. It's done it on my 2019 iMac, my 2019 MacBook Pro, and even when running the program off the USB dirve that PG Music supplies. I have emailed PG Music support and provided them with the crash logs, so hopefully, they'll have an answer.

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#562384 - 11/03/19 05:33 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 03/16/19
Posts: 3
StephenTHNZ Offline
Newbie

Registered: 03/16/19
Posts: 3
Happens to me as well. Very exasperating. It happens when I run it from the USB drive. Copied the files to a new SSD drive - same result. Installed BB 2019 to my internal hard drive same thing.

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#562520 - 11/04/19 07:26 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 04/24/17
Posts: 251
Loc: Sillie Con Valley, California
Mike Halloran Offline
Apprentice

Registered: 04/24/17
Posts: 251
Loc: Sillie Con Valley, California
I have some issues but not that.

If BBM4 is causing the problem, that should show up in the crash logs, Console.app or both.
_________________________
BIAB 2019 Audiophile 2017 iMac Pro 2T SSDx2 Mojave; 2012 MBP Catalina
Overture 5 DP 10 LogicProX Finale 26, Encore 5.0.7 SmartScoreX2P Notion 6
Legacy G4-1K DP OS 10.4.11 / OS 9.2 Apps

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#562851 - 11/06/19 07:13 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 08/25/19
Posts: 21
Loc: TEXAS
johne1 Offline
Enthusiast

Registered: 08/25/19
Posts: 21
Loc: TEXAS
I purchased the download version of BIAB Pro for Mac 2019. I had some installation issues, at first, too.

It turned out that the installation was incomplete. The Installer put some packages in my Root folder that needed to be installed. The original disk images unpacked those packages but never executed them. Once I ran those packages and installed the missing files, all was well. Maybe you're having the same issue?

Somewhere I read that some packages would be installed as Devices. When they didn't appear in Devices, that's when I dug deeper and found them in the HD's Root folder.

Maybe that will be of some help to you, I hope.

From Page 10, Chapter 1, 2019 Band-in-a-Box Mac Manual.

"Band-in-a-Box Folder
The /Band-in-a-Box folder has a clean look with three application files - Band-in-a-Box, Band-in-a-Box-32bit, and BBM4 (used for the Band-in-a-Box DAW Plugin). The rest of the files are in subfolders.
The folders include the Drums folder for RealDrums files and the RealTracks folder for RealTracks files. If any of these folders is moved or the files are installed in a custom location, the new location must be entered in the RealDrums Settings dialog or the RealTracks Settings dialog so that Band-in-a-Box knows where to find them.
The Preferences you set in the program are saved in the Preferences folder, and this folder also has a file named Intrface.BBM with all the program settings including MIDI and audio driver setup. If this file is removed to the trash the program will open like a new installation the next time it runs. It will prompt for all initial setup selections. This is useful as a “global reset” if there are system settings that have been changed by accident."

There's your answer to BBM4 app.

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#568304 - 12/03/19 03:12 AM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 08/25/19
Posts: 21
Loc: TEXAS
johne1 Offline
Enthusiast

Registered: 08/25/19
Posts: 21
Loc: TEXAS
Since the last update the crashes have gotten worse and worse. Got the gray screen and had to CMD + control + power button forced reboot to get unfroze. Restarting in Safe Mode was how I finally got the machine back up and running tonight. Did a Hardware Test restart, then a Disk FirstAid and no problems found in either place.

FYI, PG Music, it acts like it's running out of memory, like maybe your code has a memory leak. Either that, or something to do with MIDI, because I'm running a Roland A-49 Keyboard MIDI Controller. Which, by the way, gives me no trouble in Studio One 4.

I'm one month on BIAB Pro. Before that, my machine was stable; never a crash.

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#568342 - 12/03/19 07:07 AM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: johne1]
Registered: 02/04/17
Posts: 195
RayL Offline
Apprentice

Registered: 02/04/17
Posts: 195
Use the Rebuild commands in the Style Picker and Song Picker windows, especially after installing a new version or update.
_________________________
RayL

MacBook Pro mid 2014 2.5GHz Intel Core i7 16GB RAM MacOS Mojave 10.14.6
Studio One Professional 4.5xx, PreSonus USB AudioBox 1818VSL

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#568543 - 12/04/19 02:02 AM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: andymarx]
Registered: 12/04/19
Posts: 5
parisslim Offline
Newbie

Registered: 12/04/19
Posts: 5
Yes, I too am getting frequent crashes. I'll make a more careful note about what does it next time. At the time, I'm usually in the middle of trying to construct a song. smile
_________________________
iMac 2018, Catalina 10.15.1 BiaB 2019 64-bit

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#568686 - 12/04/19 04:43 PM [Band-in-a-Box for Macintosh] Re: BIAB 2019 For Mac Crashing Constantly! [Re: parisslim]
Registered: 05/16/02
Posts: 4301
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4301
Loc: Victoria, BC
Originally Posted By: parisslim
Yes, I too am getting frequent crashes. I'll make a more careful note about what does it next time. At the time, I'm usually in the middle of trying to construct a song. smile


Yes, if possible please let us know specifically when that happens / what triggers it - In the mean-time perhaps you could install this new build 317. One thing this addresses is a crash related to note-based lyrics in a song, however I'm not sure if this would address your problem.... we need more specific information about it. This build is not posted on the site yet as it is a pre-release build. If it introduces any problems for you, you can always revert to the previous build (found in Band-in-a-Box/Data/Backup)
https://nn.pgmusic.com/pgfiles/support/patches/bb2019_mac_update_build317.pkg


Originally Posted By: johne1
FYI, PG Music, it acts like it's running out of memory, like maybe your code has a memory leak. Either that, or something to do with MIDI, because I'm running a Roland A-49 Keyboard MIDI Controller.


I think this is probably an unrelated problem. And I think you may be right that it is related to an interaction with some hard drive device on your system (though I haven't specifically seen this problem before). For starters, I would suggest unplugging the device and using Band-in-a-Box for a while by itself - Check Sound settings in system prefs that input and output are set to "internal".
_________________________
Andrew
PG Music Inc.

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