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#589136 - 04/01/20 06:17 PM
[Help! Tech S.O.S (Off topic)]
Strange Browser Problem On PG Music Webpages
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Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
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Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
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Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page.
I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser.
I tried clearing browser cache with no change.
Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract.
I've run out of ideas to try. Anyone?
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_________________________
Jim Fogle - 2020 BiaB (724) RB (Build 4) Ultra+ PAK Cakewalk - Zoom MRS-8 recorder Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD Laptop: i3 64bit Win 10 build 1909, 8GB ram 500GB HDD Music at: http://fogle622.wix.com/fogle622-audio-home
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#589163 - 04/01/20 10:36 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
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Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
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Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in.
Tony
_________________________
HP i7-4770 16GB 512G SSD, Win 10 Home,
Roland Quad Capture, Launchkey 61, Maton CW80, Telecaster + more
BB 2020(713) RB 2020(2), CakeWalk by BandLab, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 3 + more
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#589201 - 04/02/20 06:55 AM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
Expert
Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
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Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there.
_________________________
 Steve BIAB/RB 2020, Pro Tools 2020, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: 1 TB SSD, 2 TB HD, 128 GB Memory
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#589241 - 04/02/20 12:04 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
Veteran
Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
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Well,
After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon.
I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue.
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_________________________
Jim Fogle - 2020 BiaB (724) RB (Build 4) Ultra+ PAK Cakewalk - Zoom MRS-8 recorder Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD Laptop: i3 64bit Win 10 build 1909, 8GB ram 500GB HDD Music at: http://fogle622.wix.com/fogle622-audio-home
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#589243 - 04/02/20 12:19 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
Expert
Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
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Great that you figured it out sir!
_________________________
Steve BIAB/RB 2020, Pro Tools 2020, Korg N5, Proteus F/X, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: 1 TB SSD, 2 TB HD, 128 GB Memory
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#589497 - 04/03/20 02:19 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: sslechta]
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Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
PG Music Staff
Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
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This issue should be fixed now, and thank you for the reports.
_________________________
Andrew
PG Music Inc.
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#589657 - 04/04/20 10:39 AM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
Veteran
Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
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Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved.
_________________________
Jim Fogle - 2020 BiaB (724) RB (Build 4) Ultra+ PAK Cakewalk - Zoom MRS-8 recorder Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD Laptop: i3 64bit Win 10 build 1909, 8GB ram 500GB HDD Music at: http://fogle622.wix.com/fogle622-audio-home
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#589988 - 04/05/20 01:53 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 12/10/03
Posts: 8673
Loc: Oklahoma, USA
Veteran
Registered: 12/10/03
Posts: 8673
Loc: Oklahoma, USA
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Jim,
I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back.
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#590009 - 04/05/20 04:27 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Don Gaynor]
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Registered: 12/10/03
Posts: 8673
Loc: Oklahoma, USA
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Registered: 12/10/03
Posts: 8673
Loc: Oklahoma, USA
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#590017 - 04/05/20 05:50 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Andrew - PG Music]
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Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
Expert
Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
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This issue should be fixed now, and thank you for the reports. Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button.
_________________________
HP i7-4770 16GB 512G SSD, Win 10 Home,
Roland Quad Capture, Launchkey 61, Maton CW80, Telecaster + more
BB 2020(713) RB 2020(2), CakeWalk by BandLab, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 3 + more
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#590073 - 04/06/20 12:39 AM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Teunis]
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Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
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Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
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Agreed, I find it way too large. Especially on a mobile device.
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#590176 - 04/06/20 01:58 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: VideoTrack]
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Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
PG Music Staff
Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
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Unfortunately now the chat button has grown in size Yes, the button should be smaller now.
_________________________
Andrew
PG Music Inc.
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#590179 - 04/06/20 02:01 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Jim Fogle]
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Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
Expert
Registered: 12/20/16
Posts: 899
Loc: Gold Coast, Queensland, Austra...
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Fixed thank you
Tony
_________________________
HP i7-4770 16GB 512G SSD, Win 10 Home,
Roland Quad Capture, Launchkey 61, Maton CW80, Telecaster + more
BB 2020(713) RB 2020(2), CakeWalk by BandLab, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 3 + more
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#590202 - 04/06/20 04:30 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Andrew - PG Music]
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Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
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Thanks Andrew, much better!
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#590204 - 04/06/20 04:33 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: VideoTrack]
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Registered: 12/27/03
Posts: 13911
Loc: Hamlin NY
Veteran
Registered: 12/27/03
Posts: 13911
Loc: Hamlin NY
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Thanks Andrew, much better! Perfect. Thanx Andrew for fixing this.
_________________________
It has been a joy being quarantined with my wife. We've caught up on all the things I have done wrong in our 53 years of marriage!
64 bit Win 10 Pro, the latest BiaB and RB, Roland Octa-Capture audio interface, a ton of software and some hardware.
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#591213 - 04/10/20 10:43 PM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Andrew - PG Music]
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Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
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I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser.
I'm used Firefox 75.0
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_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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#591341 - 04/11/20 11:11 AM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: VideoTrack]
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Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
PG Music Staff
Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
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This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that?
_________________________
Andrew
PG Music Inc.
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#591344 - 04/11/20 11:13 AM
[Help! Tech S.O.S (Off topic)]
Re: Strange Browser Problem On PG Music Webpages
[Re: Andrew - PG Music]
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Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
Veteran
Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
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Thanks Andrew, yes, it appears it was cached.
Refresh has resolved. All good.
_________________________
BIAB&RB2020(Audiophile),Win-10Pro, SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, KorgX3R, RodeNGT2, AM802mixer, NS40M StudioMonitors, Pioneer Act. Mons, AKG K271 Studio H'phones
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