Previous Thread
Index
Next Thread
Print Thread
Go To
Help! Tech S.O.S (Off topic)
Joined: Aug 2011
Posts: 10,811
Veteran
OP Offline
Veteran
Joined: Aug 2011
Posts: 10,811
Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page.

I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser.

I tried clearing browser cache with no change.

Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract.

I've run out of ideas to try. Anyone?

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Clipboard01.jpg (159 KB, 135 downloads)
Message Box window Clicking minimize does not minimize.

Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
Joined: Dec 2016
Posts: 1,173
Expert
Offline
Expert
Joined: Dec 2016
Posts: 1,173
Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in.

Tony


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
Joined: Dec 2013
Posts: 2,732
Veteran
Offline
Veteran
Joined: Dec 2013
Posts: 2,732
Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there.




Steve

BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
Help! Tech S.O.S (Off topic)
Joined: Aug 2011
Posts: 10,811
Veteran
OP Offline
Veteran
Joined: Aug 2011
Posts: 10,811
Well,

After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon.

I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue.

Attached Files (Click to download or enlarge) (Only available when you are logged in)
Clipboard01.jpg (68.01 KB, 102 downloads)

Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
Joined: Dec 2013
Posts: 2,732
Veteran
Offline
Veteran
Joined: Dec 2013
Posts: 2,732
Great that you figured it out sir!




Steve

BIAB/RB 2022, Pro Tools 2020, Korg N5, JBL LSR 4328 Powered Monitors, AKG/Shure Mics.
PC: Win11 PRO, 4 TB M2 SSD, 2 TB HD, 128 GB Memory
Help! Tech S.O.S (Off topic)
Joined: May 2002
Posts: 7,413
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,413
This issue should be fixed now, and thank you for the reports.


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
Joined: Aug 2011
Posts: 10,811
Veteran
OP Offline
Veteran
Joined: Aug 2011
Posts: 10,811
Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved.


Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
DAWs: Cakewalk Sonar - Standalone: Zoom MRS-8
Laptop: i3 Win 10, 8GB ram 500GB HDD
Desktop: i7 Win 11, 12GB ram 256GB SSD, 4 TB HDD
Music at: https://fogle622.wix.com/fogle622-audio-home
Help! Tech S.O.S (Off topic)
Joined: Dec 2003
Posts: 8,987
Veteran
Offline
Veteran
Joined: Dec 2003
Posts: 8,987
Jim,

I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back.

Help! Tech S.O.S (Off topic)
Joined: Dec 2003
Posts: 8,987
Veteran
Offline
Veteran
Joined: Dec 2003
Posts: 8,987
Did RESTORE still can't comment.

This is the site I'm having trouble with:

https://www.facebook.com/LomondCeilidhBand/videos/234115507785416/?source=feed_text&epa=HASHTAG&__tn__=KH-R

Gemma, the fabulous fiddler, has dedicated a tune to me and I can't even say thank you!

Help! Tech S.O.S (Off topic)
Joined: Dec 2003
Posts: 8,987
Veteran
Offline
Veteran
Joined: Dec 2003
Posts: 8,987
RESTORE was no help!

Help! Tech S.O.S (Off topic)
Joined: Dec 2016
Posts: 1,173
Expert
Offline
Expert
Joined: Dec 2016
Posts: 1,173
Originally Posted By: Andrew - PG Music
This issue should be fixed now, and thank you for the reports.


Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button.


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
Joined: Jun 2012
Posts: 20,313
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,313
Agreed, I find it way too large. Especially on a mobile device.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
Joined: May 2002
Posts: 7,413
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,413
Quote:
Unfortunately now the chat button has grown in size


Yes, the button should be smaller now.


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
Joined: Dec 2016
Posts: 1,173
Expert
Offline
Expert
Joined: Dec 2016
Posts: 1,173
Fixed thank you

Tony


HP i7-4770 16GB 1TB SSD, Win 10 Home,
Focusrite 2i2 3rd Gen, Launchkey 61, Maton CW80, Telecaster, Ovation Elite TX, Yamaha Pacifica 612
BB 2022(912) RB 2022(2), CakeWalk, Reaper 6, Audacity, Melodyne 5 Editor, Izotope Music Production Suite 4.1
Help! Tech S.O.S (Off topic)
Joined: Jun 2012
Posts: 20,313
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,313
Thanks Andrew, much better!


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
Joined: Dec 2003
Posts: 23,209
Veteran
Offline
Veteran
Joined: Dec 2003
Posts: 23,209
Originally Posted By: VideoTrack
Thanks Andrew, much better!


Perfect.

Thanx Andrew for fixing this.


Whenever I get something stuck in the back of my throat, I dislodge it by drinking a beer.
It's called the Heineken Maneuver.

64 bit Win 10 Pro, the latest BiaB/RB, Roland Octa-Capture audio interface, a ton of software/hardware
Help! Tech S.O.S (Off topic)
Joined: Jun 2012
Posts: 20,313
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,313
I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser.

I'm used Firefox 75.0


Attached Files (Click to download or enlarge) (Only available when you are logged in)
2020-04-11_15-35-50.jpg (90.04 KB, 30 downloads)

BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Help! Tech S.O.S (Off topic)
Joined: May 2002
Posts: 7,413
PG Music Staff
Offline
PG Music Staff
Joined: May 2002
Posts: 7,413
This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that?


Andrew
PG Music Inc.
Help! Tech S.O.S (Off topic)
Joined: Jun 2012
Posts: 20,313
Veteran
Offline
Veteran
Joined: Jun 2012
Posts: 20,313
Thanks Andrew, yes, it appears it was cached.
Refresh has resolved. All good.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
Previous Thread
Next Thread
Go To

Moderated by  Andrew - PG Music, PeterGannon 

Link Copied to Clipboard
ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support

Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.

Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support

Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins

Join the conversation on our forum.

Band-in-a-Box 2025 for Mac Videos

With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.

From overviews of new features and walkthroughs of the 202 new RealTracks, to highlights of XPro Styles PAK 8, Xtra Styles PAKs 18, the 2025 49-PAK, and in-depth tutorials — you’ll find everything you need to explore what’s new in Band-in-a-Box® 2025.

Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!

Band-in-a-Box 2025 for Mac is Here!

Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!

Special Offers
Upgrade to Band-in-a-Box® 2025 for Mac with savings of up to 50% on most upgrade packages during our special—available until July 31, 2025! Visit our Band-in-a-Box® packages page for all the purchase options available.

2025 Free Bonus PAK & 49-PAK Add-ons
We've packed our Free Bonus PAK & 49-PAK with some incredible Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2025 packages, but for even more Add-ons (including 20 Unreleased RealTracks!) upgrade to the 2025 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.

If you have any questions, feel free to connect with us directly—we’re here to help!

Band-in-a-Box 2025 Italian Version is Here!

Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.

Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.

Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano

Band-in-a-Box 2025 French Version is Here!

Bonjour à tous,

Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music

Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:

BIAB 2025 - francisation
RealBand 2025 - francisation

Voilà, enjoy!

Band-in-a-Box 2025 German Version is Here!

Band-in-a-Box 2025 für Windows Deutsch ist verfügbar!

Die deutsche Version Band-in-a-Box® 2025 für Windows ist ab sofort verfügbar!

Alle die bereits die englische Version von Band-in-a-Box und RealBand 2024 installiert haben, finden hier die Installationsdateien für das Sprachenupdate:

https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025.exe
https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025RB.exe

Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!

Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.

Stay up to date—get the latest update now!

Forum Statistics
Forums58
Topics84,280
Posts777,295
Members39,610
Most Online25,754
Jan 24th, 2025
Newest Members
CATBELLOU, Banjopotamus, BudLab, ranvidlor, mario39956
39,610 Registered Users
Top Posters(30 Days)
MarioD 152
zedd 119
DC Ron 102
WaoBand 101
nonchai 100
rsdean 86
Today's Birthdays
There are no members with birthdays on this day.
Powered by UBB.threads™ PHP Forum Software 7.7.5