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#589136 - 04/01/20 06:17 PM [Help! Tech S.O.S (Off topic)] Strange Browser Problem On PG Music Webpages
Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
Jim Fogle Offline
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Registered: 08/20/11
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Strange problem. Two or three days ago a email message box started obstructing the right third of the browser window on every PG Music web page.

I normally use Mozilla Firefox. I tried using Chrome and Edge and the message box shows up on every browser.

I tried clearing browser cache with no change.

Whatever it is it only shows up on the PG Music website and the minimize icon in the top, right corner does not make it retract.

I've run out of ideas to try. Anyone?


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#589163 - 04/01/20 10:36 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 12/20/16
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Teunis Offline
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Looks like the chat box opening up but not complete. The chat box closes fine for me. What happens if you logout of PG then come back in.

Tony
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#589201 - 04/02/20 06:55 AM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
sslechta Offline
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Maybe check to see if you got an unwanted tool installed on all of your browsers. You could check Programs and Features and see if something new is installed there. You could also check the plugin settings on your browsers to see if there's a new tool there.
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#589241 - 04/02/20 12:04 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 08/20/11
Posts: 6161
Loc: Winston-Salem, NC USA
Jim Fogle Offline
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Well,

After checking options I found one that opened the window to full screen. The window is PG Music's live chat window operated by ChatBeacon.

I've chatted with PG Music and they are aware of an issue and the vendor is working on resolving the issue.


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Jim Fogle - 2020 BiaB (724) RB (Build 4) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 1909, 8GB ram 500GB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#589243 - 04/02/20 12:19 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 12/27/13
Posts: 1852
Loc: St. Louis, MO. USA
sslechta Offline
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Great that you figured it out sir!
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PC: 1 TB SSD, 2 TB HD, 128 GB Memory

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#589497 - 04/03/20 02:19 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: sslechta]
Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
Andrew - PG Music Offline
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This issue should be fixed now, and thank you for the reports.
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PG Music Inc.

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#589657 - 04/04/20 10:39 AM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
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Jim Fogle Offline
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Andrew thanks for the feedback. I'm glad to report the issue seems to be resolved.
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Jim Fogle - 2020 BiaB (724) RB (Build 4) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 1909, 8GB ram 500GB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

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#589988 - 04/05/20 01:53 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 12/10/03
Posts: 8673
Loc: Oklahoma, USA
Don Gaynor Offline
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Jim,

I'm having the exact problem on another site. The "comment field" is scrolled off the screen to the bottom and out of sight preventing me from commenting. Same utility in Chrome that you mentioned. I'll try RESTORE then report back.
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#590000 - 04/05/20 02:42 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Don Gaynor]
Registered: 12/10/03
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Loc: Oklahoma, USA
Don Gaynor Offline
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Did RESTORE still can't comment.

This is the site I'm having trouble with:

https://www.facebook.com/LomondCeilidhBand/videos/234115507785416/?source=feed_text&epa=HASHTAG&__tn__=KH-R

Gemma, the fabulous fiddler, has dedicated a tune to me and I can't even say thank you!
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#590009 - 04/05/20 04:27 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Don Gaynor]
Registered: 12/10/03
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Don Gaynor Offline
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RESTORE was no help!
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#590017 - 04/05/20 05:50 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Andrew - PG Music]
Registered: 12/20/16
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Loc: Gold Coast, Queensland, Austra...
Teunis Offline
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Originally Posted By: Andrew - PG Music
This issue should be fixed now, and thank you for the reports.


Unfortunately now the chat button has grown in size and gets in the way on an iPad. It almost obliterates the Top button.
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#590073 - 04/06/20 12:39 AM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Teunis]
Registered: 06/05/12
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VideoTrack Offline
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Agreed, I find it way too large. Especially on a mobile device.
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#590176 - 04/06/20 01:58 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: VideoTrack]
Registered: 05/16/02
Posts: 4763
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Andrew - PG Music Offline
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Registered: 05/16/02
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Loc: Victoria, BC
Quote:
Unfortunately now the chat button has grown in size


Yes, the button should be smaller now.
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PG Music Inc.

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#590179 - 04/06/20 02:01 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Jim Fogle]
Registered: 12/20/16
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Teunis Offline
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Fixed thank you

Tony
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#590202 - 04/06/20 04:30 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Andrew - PG Music]
Registered: 06/05/12
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VideoTrack Offline
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Thanks Andrew, much better!
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#590204 - 04/06/20 04:33 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: VideoTrack]
Registered: 12/27/03
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MarioD Offline
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Originally Posted By: VideoTrack
Thanks Andrew, much better!


Perfect.

Thanx Andrew for fixing this.
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#591213 - 04/10/20 10:43 PM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Andrew - PG Music]
Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
VideoTrack Offline
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Registered: 06/05/12
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Loc: Melbourne, Australia
I've found the original problem with the Chat button still exists. If I launch it (inadvertently) the chat screen is displayed but cannot then be closed or minimized. Even navigating to a different PGM forum page it automatically is re-displayed. I have to close the PG Music page in the browser.

I'm used Firefox 75.0



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#591341 - 04/11/20 11:11 AM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: VideoTrack]
Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4763
Loc: Victoria, BC
This was the Firefox issue that the original post is talking about, that was fixed. It might require a Ctrl+F5 refresh - could you try that?
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PG Music Inc.

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#591344 - 04/11/20 11:13 AM [Help! Tech S.O.S (Off topic)] Re: Strange Browser Problem On PG Music Webpages [Re: Andrew - PG Music]
Registered: 06/05/12
Posts: 11038
Loc: Melbourne, Australia
VideoTrack Offline
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Registered: 06/05/12
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Loc: Melbourne, Australia
Thanks Andrew, yes, it appears it was cached.
Refresh has resolved. All good.
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