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#601887 - 06/13/20 06:47 AM [RealBand] Yellow message - sample rate differs etc.
Registered: 06/07/20
Posts: 2
peterkirk Offline

Registered: 06/07/20
Posts: 2
Hi I have ULTRA , HAD IT 6 Months now, constant yellow error mssgs, [ sample rate differ]
followed steps , only had to change one thing , in fact no options to change any of the other even available, REALBAND just repeatedly crashes, no drums , missing styles that wont audition, crash and locked out ctl/ alt dlete..............
Today im actually done with it and the very poor support from PG. IT SHOULD,NT BE THIS WAY !

#602155 - 06/15/20 12:05 PM [RealBand] Re: Yellow message - sample rate differs etc. [Re: peterkirk]
Registered: 05/16/02
Posts: 4923
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4923
Loc: Victoria, BC

A yellow message about sample rates would at bootup would typically be notifying you that the input and output sample rates are different, so recording will not work. You can review the text of the message by going to help | Show log of messages. You can fix this problem by following the advice in the message.

Style not found messages are typically caused by not selecting the correct folder locations for Band-in-a-Box, RealTracks, and RealDrums. To fix this, review folder locations in the Preferences --> Song Generation --> Paths... Also, click Rebuild in the StylePicker. If you have the UltraPAK on an external drive, make sure that you have the correct drive letter specified.
PG Music Inc.

#602273 - 06/16/20 09:12 AM [RealBand] Re: Yellow message - sample rate differs etc. [Re: peterkirk]
Registered: 10/03/17
Posts: 379
Loc: Ohio
DSM Offline

Registered: 10/03/17
Posts: 379
Loc: Ohio
Andrew, thanks for the information. Sometimes I do not get the bottom of the message and it is gone. Glad to know where I can find it, if necessary.


#602306 - 06/16/20 01:45 PM [RealBand] Re: Yellow message - sample rate differs etc. [Re: peterkirk]
Registered: 09/21/01
Posts: 899
Loc: UK
Bob Calver Offline

Registered: 09/21/01
Posts: 899
Loc: UK
sorry to hear you are having problems. did you install everything to the default locations?

i've never used a version on an external hard drive, just downloaded and installed to the default locations.

you shouldn't be having this trouble if everything was downloaded to the default locations.

the sample rates - when i got it - was due to my windows sound set up not matching BIAB's so i fixed it by changing the default windows sound playback to the 16 bit 44.1 setting

if you bought direct from PG and you've had these problems right from the start, if you didn't buy on a separate hard drive, your installation files will be in your account at PG.. maybe a complete fresh installation using default settings would be a last resort

Edited by Bob Calver (06/16/20 01:46 PM)

#602316 - 06/16/20 03:06 PM [RealBand] Re: Yellow message - sample rate differs etc. [Re: Andrew - PG Music]
Registered: 05/16/02
Posts: 4923
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4923
Loc: Victoria, BC
To expand on this:

It is common when using Windows Audio (WASAPI) to see a message that "input and output devices are set to different sample rates". This is a message informing you that for audio recording to work, you will need to set your input and output devices to the same sample rate. This is done in the Windows control panel. For example:
Here we can see that Windows Audio is selected as the audio driver format:

In the Windows control panel - sound settings, locate the input and output devices in turn and view Properties -> advanced settings:

Here you can see that the playback (output) sample rate is 44.1 khz, and the recording (input) sample rate is 48 khz. This is the source of the problem. Matching the sample rates will solve it and allow you to record audio.

PG Music Inc.

#604704 - 07/01/20 05:57 PM [RealBand] Re: Yellow message - sample rate differs etc. [Re: peterkirk]
Registered: 12/18/06
Posts: 1458
Loc: Hong Kong
lambada Offline

Registered: 12/18/06
Posts: 1458
Loc: Hong Kong
Thanks. Useful to know. I get the message if I plug in my USB mic / headphones to do work for school as it seems to change the sample rate. Once I unplug it, the audio unit seems to put it back again.

Edited by lambada (07/01/20 05:58 PM)
Windows 10 Home 20H2 Build 19042.487
BIAB 2020 (Build 730)
Intel(R) Core(TM), i3-4160, CPU @3.60 GHz RAM 16 GB, 64 Bit X64-based processor
Zoom UAC-2 (USB 3 interface-built in midi)
VoiceLive 3 Extreme, Sputnik Valve Condenser Mic


PG Music News
The Guitar & Piano Chord Dictionary Programs

Happy National Dictionary Day!*

Head to our Other Windows Software page to find programs like PowerTracks, GuitarStar: Brent Mason Country, Video Guitar Lessons, and more!

Scroll down and you'll find our Guitar Chord Dictionary & Piano Chord Dictionary programs. Each Chord Dictionary allows you to choose a root note to select the chord you want to learn, and it will be displayed on-screen with either the piano keyboard or the guitar fretboard!

In the Guitar Chord Dictionary & Piano Chord Dictionary you can change the sounds within the Settings window, whether it be the Root note or the Chord, and it doesn't even have to be a guitar or piano! Looking through the options, there's various piano choices, guitar choices, organ, etc. - but you can also choose more unique sounds like the tuba, saxophone, trumpet, clarinet, and more!

*October 16th

Band-in-a-Box® Video Testimonial by C. Dan Roberts

Our latest Video Testimonial comes from C. Dan Roberts, and his enthusiasm for Band-in-a-Box® is inspiring!

Watch the video...

Do you have a video testimonial that you would like to share? Contact us at

Visit C. Dan Roberts testimonial page here.

Train Your Brain with Band-in-a-Box®

Today* is National Train Your Brain Day!

You can definitely do that with Band-in-a-Box®

Open your Band-in-a-Box® program, and you'll find the [Practice] button in the toolbar - it's a GREAT resource!
Minimized your toolbar? Head to Window | Practice Window or ALT SHIFT L to access.

In this window, you'll find many options to help you practice, including Ear Training games (Pitch Invasion is my favorite!), access to the Chord Builder and Chord Subs, some helpful tools within the Playalong Features menu (like Trade 4s, woodshed tempo, etc.), and more!

Train Your Brain with Band-in-a-Box® today!

Windows Online Manual: Practice Window
Mac Online Manual: Tools, Wizards, Tutors, and Fun

*October 13

Band-in-a-Box® 2020 Updates for Windows & Mac!

We've just released FREE Updates for both Band-in-a-Box® 2020 for Windows & Mac program users!

With the latest update for Band-in-a-Box® 2020 for Windows, you can now choose the "Save Exact Chord Text" checkbox to the Save XML dialog, there are VST feature updates, Audio Chord Wizard enhancements, updated program messages, we've applied fixes to an assortment of user-reported issues, and the DAW Plugin 2.12.15 Update has been added too!

Review the complete list of updates for build 734 and download it here.

The newest Band-in-a-Box® 2020 for Mac update also includes VST feature updates, as well as RealTracks & RealDrums Picker enhancements, smoother 'tabbing' between dialog windows, and additional fixes applied to an assortment of user-reported issues. If you missed adding the DAW Plugin 2.12.15 update from September, it will be added with this update too!

Review the complete list of updates for build 420 and download it here.

Video - How to Transpose a Region of a Band-in-a-Box® Song

Want to learn how to transpose just one chorus of your Band-in-a-Box® song?

Check out our latest video, shared to the I want a video that shows me how to... forum:

Band-in-a-Box® - What People Are Saying...

Wow, check out the latest feedback from Band-in-a-Box® users!

"I have one song I've been torturing over to get the sound right for quite some time and I merely keyed in the chords and what BB generated is awesome. Just what I hoped that song would sound like. What had taken me months to get right (and couldn't), the program could do in about an hour - AMAZING!"

"Great Ear Training Exercises! And I love that that you can set the tempo to whatever you choose. It's great for learning a tune!"

"A very good and easy to use musical program!"

"It's amazingly easy to use! Write a song? No problem! Add background sound track to a video? No problem! Put notes on a staff and have BB make up a chord progression and tell what key you are in? No problem! Start with a chord progression and have BB make a melody line? No problem!"

"Still the best practice tool I have found, great for running lines, improvising over and really helpful for working on song writing ideas as well! Good for beginners, and the more musical skill and knowledge you have the more you will get out of the software."

"I create demo songs with Band-in-a-Box, it helps me to get my ideas across to my engineer!"

"Been using Band-in-a-Box for years. Outstanding product from a great company!"

"It's like buying a Musical History Jukebox. It comes with probably 3000 styles and is like hiring session musicians to play rhythm with you, they even have soloists! It introduces you to so many types of rhythms that you other wise would know nothing about. "

"Paul McCartney said you gotta have a great band behind you. Well, Band-in-a-Box is my band."

"It's as easy as typing in the chords, choosing your style, instruments, etc., and off you go! Learning the tune? You can slow it down while you work on it then speed it up. My favorite analogy is a good chess program, which will play at your speed and level and is eternally patient!"

"I love my Band in a box, it does so much! Besides all the RealTracks and song ideas, it's a great tool to stay sharp with your licks. Social distancing got you down? Can't jam with friends? Pick out any song and go to the mixer button, there you can mute any instrument that's playing so you can jump right in and play along!"

"I love it. I'm a drummer, and Band-in-a-Box really keeps me on my toes!"

"The DAW plugin is really great. Trust me on this. I use it with Studio One.

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"Wouldn't want to be without it! One of the best things I bought in my life. Simple as that."

"As a songwriter I really love to work with Band-in-a-Box. The only limitation is your own creativity."

"I've used Band-in-a-Box for 25 years and thanks to this program and the advice of PG Music staff I've written over 100 songs. It's great software and amazing help to me as a musician. CONGRATS!!!"

Thank you for all the amazing feedback!

Band-in-a-Box® - A Teaching Tool!

Did you know that we offer Band-in-a-Box® LabPAK and Site License purchase options for schools? This is an ideal option for any educational institution looking to add Band-in-a-Box® to their curriculum.

Learn more about the LabPAK purchase options here: Windows | Mac.

How would a teacher use Band-in-a-Box® in a school setting?

A few ideas:
-practice sight reading with the students by following the on-screen notation
-display the Guitar Fretboard or Big Piano Window to watch the notes being played
-Trading fours! (etc.)
-generate a song for accompaniment during practice sessions
-create a practice song and save it as an audio file to send home with the student for additional practice!

...and more!

Wondering how to add a Band-in-a-Box LabPAK to your school? Feel free to contact us directly with any questions you might have! Click here to send us an email.

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