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#623999 - 11/19/20 08:30 PM [Band-in-a-Box for Macintosh] BIAB 2020 Mac Install Option 1 Issue [Resolved]
Registered: 04/28/19
Posts: 7
JDW Offline
Newbie

Registered: 04/28/19
Posts: 7
i'm installing BIAB 2020 For Mac ... doing the 1st option (leave almost everything on the BIAB disk) ... followed all default options ... got an error message ...

Unable to open file /Volumes/Band-in-a-Box UltraPak/Applications/Band-in-a-Box/Data/RealTracks/Subs.txt Press Ok to ignore and risk data corruption, or Press Abort to kill the program

Have talked to Tech Support for hours without solution

Has anybody else had this problem and resolved it ... Any help would be much appreciated


iMacPro running OS 10.15.7 (Catalina)


PS Noticed A BIAB FAQ

NEITHER OF THESE 2 ISSUES ARE APPLICABLE

62. I've installed Band-in-a-Box, but when I try to run it I get error messages and the program doesn't open properly. The errors may refer to folders not being present or writable and/or refer to several missing files.

There are two main reasons this could happen.

- You are running Band-in-a-Box.app outside it's folder. Band-in-a-Box.app needs to stay inside the Band-in-a-Box folder (/Applications/Band-in-a-Box/). You can make an alias of it if you want to have a shortcut on your desktop.

or

- The hard drive you have Band-in-a-Box on was formatted with a case sensitive file system. This is not very common. You can check this by selecting the hard drive on your desktop or in Finder, and going to the File menu | Get Info (Command+I is the keyboard shortcut). Apple's Disk Utility gives you the option to format with case sensitivity. What this means is that file.txt, File.txt, and FILE.TXT are all unique filenames. Band-in-a-Box does not support this, and needs to be used on a case insensitive formatted drive.

Case sensitivity can occasionally be an issue when running Band-in-a-Box from a network drive, with some network devices. Check the settings on the device that's hosting the network share and/or use smb file sharing protocol instead of afp. This is not common.




Edited by JDW (11/19/20 09:01 PM)

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#624105 - 11/20/20 01:37 PM [Band-in-a-Box for Macintosh] Re: BIAB 2020 Mac Install Option 1 Issue [Re: JDW]
Registered: 05/19/20
Posts: 585
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 585
Hi JDW, I believe I worked with you on this yesterday. Since we were having the issue on two machines with the same drive, I suggested a new hard drive. I still think that's the best course of action for you, since the drive is less than a week old.
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#624113 - 11/20/20 02:14 PM [Band-in-a-Box for Macintosh] Re: BIAB 2020 Mac Install Option 1 Issue [Re: JDW]
Registered: 05/19/20
Posts: 585
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 585
Scratch that. I've just spoken to one of our developers, who reminded me that Mac OS Catalina has a security option that's likely getting in the way. Try this:

Go to the Apple menu > System Preferences > Security and Privacy > Privacy tab. On the left, select 'Files and folders'.
Look for 'Band-in-a-Box' in the list of apps and make sure 'Removable Volumes' is checked. Then try opening Band-in-a-Box again.
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#624145 - 11/20/20 06:17 PM [Band-in-a-Box for Macintosh] Re: BIAB 2020 Mac Install Option 1 Issue [Re: JDW]
Registered: 04/28/19
Posts: 7
JDW Offline
Newbie

Registered: 04/28/19
Posts: 7

Hello Simon
YOU HAVE SAVED THE DAY !!!
It worked and opened immediately
Thank you for your courteous patience and professionalism
I am once again an active user
Stay Safe
Dave Webster

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#624788 - 11/24/20 02:04 PM [Band-in-a-Box for Macintosh] Re: BIAB 2020 Mac Install Option 1 Issue [Re: JDW]
Registered: 05/19/20
Posts: 585
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 585
You're very welcome JDW! Glad it's working!
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