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#639678 - 02/01/21 09:41 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Andrew - PG Music Offline
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Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Quote:
the window asking for one track or individual tracks


If you drag only one track, you shouldn't get this window at all... so what exactly happens when you drag one track? (i.e. not the style mix). Does it freeze on a different dialog?
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#639781 - 02/02/21 01:00 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: Andrew - PG Music]
Registered: 01/14/21
Posts: 16
hodge47 Offline
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Registered: 01/14/21
Posts: 16
Hi Andrew
I have tried the drag one track at a time from the Plug in operating within CB after successful generation, the track BTW plays within the PG as a stereo via the play button and is audible, however having checked that both CB and the Plug in are still apparently functioning when the next operation is to drag and drop a single track I get the window that says 'add to project file' and that is where the freeze occurs.

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#639803 - 02/02/21 03:07 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Andrew - PG Music Offline
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Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
In Cubase, Under Help | About Cubase, which exact version and build is it? When it freezes can you alt+tab between applications to see if there is any dialog waiting for a response? Do you have 32-bit or 64-bit version of Win7
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#639887 - 02/03/21 05:26 AM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 08/08/06
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Rob Helms Offline
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Registered: 08/08/06
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Loc: Pawling New York
One suggestion I have is to download Cakewalk by Bandlab and try the plugin there. CbB is free to use. I suggest this not to dissuade you from using CB, but to verify that it is an issue inside Cubase and not a computer issue.

https://help.cakewalk.com/hc/en-us/articles/360002690674-How-To-Download-Install-Cakewalk-by-BandLab
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#639959 - 02/03/21 12:58 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: Andrew - PG Music]
Registered: 01/14/21
Posts: 16
hodge47 Offline
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Registered: 01/14/21
Posts: 16
Hi Andrew
Ok the cubase version is: 9.0.30 build 266 (64 bit) July 2017

Windows 7 is 64 bit Home premium service pak 1

I have used alt tab to show other programmes and there is no dialog waiting for a response.


When I open the plug in I am asked if I want to create a midi track to which I usually accept.

After the generation I get a message to ask if I want to drag and drop icons to your DAW tracks which I click yes.

Then I try to drag and drop a single track and the next box is import options which freezes and I have to run task manager to stop the import. Having stopped that import from running I can then run my test track proving CB is still working AND also I can click play in the generated version in the plug in and that plays through the sound card as a stereo track showing in the micro level meter in the Plug in on CB VST instruments.

When I get to this stage using the stand alone version the D & DRop just works and puts in a track or if I use the blue button it puts in 6; there is no question of having to put in tracks to acomodate the transfers when using the plug in version is there?

Thanks
AH

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#640071 - 02/03/21 08:49 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Try this - go to the Cubase Preferences (Under the file menu in version 9.0.40). Under Editing --> Audio --> On Import Audio Files, select 'Use Settings', and check the boxes below, or at least the first box. This should bypass the dialog box that asks you what you want to do when you are dragging a track, and perhaps the crash specifically happens in this dialog box. Incidentally, you might also want to install the Cubase 9.0.40 patch. Try dragging one track at a time and see if it works.
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#640221 - 02/04/21 12:55 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: Andrew - PG Music]
Registered: 01/14/21
Posts: 16
hodge47 Offline
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Registered: 01/14/21
Posts: 16
Hi Andrew
More progress, I made that alteration in CB as you suggested and I was able to drag the tracks in one by one without causing a freeze or crash. However when I followed through and tried it again this time with the complete mix on the blue button I did get a freeze which I had to close CB to get out of (couldn't just use Task Manager).

I am now going to try finding the CB upgrade to 9.0.40.

That dialog box seems to be one of the probs and I am assuming something similar is happening when I try to move the whole mix except you maybe bypass that box in your operation but it still causes a similar prob? any opinions

Thanks
AH PS I'll retry the full move and see if there is a message and I'll come back

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#640392 - 02/05/21 11:30 AM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 5322
Loc: Victoria, BC
Hi Adrian,

The other dialog that comes up is when you are transferring multiple waves at once (i.e. dragging the 'Blue All'), it asks you whether you want to import the files all to one track, or each file to individual tracks.

So it seems that Cubase will crash on your system when either of those dialogs appear, when the VST3 BB plugin is active. I don't know any way to prevent that dialog from appearing, and we cannot duplicate this problem on our systems (with 9.0.40 that is).

At this point, you've done an excellent job of troubleshooting and simplifying the problem, and I think the best way forward is just to accept that in this particular case you will need to import one track at a time - drag each green WAV - instead of dragging the one Blue. This is a slight inconvenience, but certainly not a terrible one - it does work. Alternatively as we've seen, the problem does not happen with the standalone plugin version so that's another option.

There are still some avenues you can pursue if you are feeling persistent. The most obvious one is to update your Cubase version to the latest build. Secondly, you could sent a crash dump to Steinberg. The crash dumps should be located in a folder like this - C:\Users\<username>\Documents\Steinberg\CrashDumps. I could also take a quick look remotely as mentioned in a PM a while back.
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#640410 - 02/05/21 12:27 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: Andrew - PG Music]
Registered: 01/14/21
Posts: 16
hodge47 Offline
Enthusiast

Registered: 01/14/21
Posts: 16
Hi Andrew

Your last communication sums it up as it is at the moment, I have downloaded and installed 9.0.40 for cubase and it doesn't seem to make much difference, it seems a little pickier about letting go of the AI and I definitely have to have the box relating to release when prog in background UNTICKED. There must be other fixes in that update that I have not yet come accross.
Regards updating my cubase, Do I take it you mean updating my current 9.0.40 for further updates or did you mean upgrading to later version than cubase 9 ? I thought that they would not offer to support my current prog and they want me to move to 11 (naturally) but I'm a bit worried that it would not run on W7 regardless of the cost. I have been told by Darren Jones who writes books on cubase that he thinks CB 10.5 would run on W7.
I don't feel that I can go for a wholesale upgrade through to new hardware at the moment so I'm thinking I will try and work round it as you've suggested.
I would be happy for you to try a remote look but I feel I've been monopolizing your time a bit lately, if it was a possibility, how would the logistics work, I would have thought that a phone link would have been essential not to mention working round the time difference.
Please let me know if you think it's a possibility, thanks for your time I'm very grateful that you are able to put up with an 'Old Duffer' like me.
Just as another quick possible fly in the ointment as I am not a keyboard player my MIDI set up is not complete, the Zoom handles midi but as its not got any keyboard functions the MIDI out is 'inactive' in CB parlance, I'm hoping that is not a relevant to this problem?
Thanks again
AH

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#640420 - 02/05/21 01:21 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: hodge47]
Registered: 01/07/20
Posts: 351
justanoldmuso Online   content
Journeyman

Registered: 01/07/20
Posts: 351
Hodge.
HAVE YOU TRIED YET SETTING WINDOWS AND THE ZOOM CONTROL PANEL AND CUBASE TO 16 bit 44.1 KHZ ??
if not, try it. ie EVERYTHING 16 bit 44.1.
just run a test.

best.
muso.
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#640833 - 02/07/21 03:26 PM [Band-in-a-Box VST and Pro Tools/AAX DAW Plugin (Windows)] Re: BIAB 2021 Win7 plugin failure [Re: justanoldmuso]
Registered: 01/14/21
Posts: 16
hodge47 Offline
Enthusiast

Registered: 01/14/21
Posts: 16
Hi Journeyman
Sorry I didn't get back, Andrew came up with some ideas that were along similar lines, I went through all the settings and finally lined all up at 24 bit / 44100. The original soundcard now unused was set to 48000/ 16 bit and because (I assume) the Audio Interface, which was set to release when the app wasn't used, saw this it was prob that that was jumping the soundcard. causing me to have to power it down to start it back in 44100 (as there is no switch on the AI). So now I have it set to all 24 bit / 44100 there is no jumping the AI to different settings.
WE have tracked it down to a dialogue box that opens in CB to ask how you want CB to deal with an imported file, Andrew found a way to switch that dialogue off and I can now import the tracks singly. There is another DB which asks if you wish to import tracks singly or multiple on separate tracks and this is now causing a freeze but Andrew hasn't found a way of turning that off, so I may have to import singly. or use the stand alone version (ie not a Plug in) which will work as advertised.
That's where I am at the moment, hoping to get slightly further but at least I've got a workaround. Can't thank you enough for your suggestions, I'll try and keep posting

Hodge

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