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#642612 - 02/17/21 10:26 AM [RealBand] Help! Real Band keeps crashing!
Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Tina Jay Offline
Enthusiast

Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Hello all,

I purchased BIAB and RB in Dec 2020 and - whilst it crashed once or twice in Dec/Jan) since the last 3 weeks or so I have noticed the program crashing a lot more. This is starting to make me save my work every 10 mins or otherwise I have to repeat a lot of editing. Basically it is starting to get annoying and I am grateful for any advice.

The crashing seems to mainly happen when I copy and paste within my mixing of the tracks. In addition RB always offers me to recover my latest work and it [/b]never works! [b] In fact if I say "yes" to that (of course I want to recover!!) I have to engage the task manager and "end task" as I am then unable to shut RB down!

So going round in loops atm.

I have the latest version of BIAB and RB (7 Feb I believe) and this is my system info:

Device name DESKTOP-M7TSNRE
Processor Intel(R) Core(TM) i3-4030U CPU @ 1.90GHz 1.90 GHz
Installed RAM 8.00 GB
Device ID BB4CD8ED-BB71-4560-8C40-522F597BD4CC
Product ID 00330-80000-00000-AA977
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display


Thanks in advance for your pointers or any other questions you need me to answer to solve this.

Tina

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#642658 - 02/17/21 01:53 PM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 09/21/01
Posts: 1322
Loc: UK
Bob Calver Offline
Expert

Registered: 09/21/01
Posts: 1322
Loc: UK
crashes are likely to be a pc related issue rather than RB......do you have other programs running in the background?

often people are advised to run RB as an administrator so you could try that.

do you get crashes with other programs?

difficult to know what to suggest..........are you running a synth that needs to load large samples into memory?

maybe someone else can be more helpful.

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#642670 - 02/17/21 02:36 PM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
rharv Offline
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Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
RB uses what they call a Temp Audio Directory to save your edits and new recordings.
Once the SEQ file gets saved, it writes all the new stuff to the original file, and also creates a backup in your RBBackup folder
Where this folder is located depends on where you run RB from.

From your description it sounds like this drive has become an issue.
Do you have enough disk space?
Have you paid attention to the Backups options in Preferences - Options?

The backup control is on the File tab (how many, how much space, whether to delete or just move to Recycle Bin,which still eats drive space, etc)
The Temp Audio Directory is specified on the Audio tab.

Do you have available a second internal hard drive?
Are you running Realband from C: or the external hard drive?

These questions may help narrow it down.
You posted your specs but not the drive options.

RBBackup, as I mentioned is on the same drive as you run Realband from.
The Temp Audio Directory is assignable. This helps alleviate issues where the system is is trying to Read and Write to the same drive at the same time.
If you think about it, most programs do not have to do that, but when recording audio you need to hear the existing tracks (Read) and also store what you are recording (Write) at the same time.
In the image below, I use the 'T' drive for writing to (edits and recording) and one of the other drives for reading the tracks.
Now after a while, even with this situation, the 'T' drive will start reading/writing at the same time until I Save, which interweaves all the data into a single SEQ file.

The Temp Audio directory does not get cleared out until you actually exit Realband, then any temp audio chunks are deleted.

Not sure if all this will help, but it does seem to point to a resource issue and the drive(s) is the unknown right now.

In the event you do have an issue, using File- Open Special allows the option to open a recent backup .. which would have been your last known good point (most likely).
However, I think the recovery process does exactly this; opens the most recent backup, so if those aren't good, there is something else going on, but by using the timestamp on the backups available you can tell when the problem started occurring. Work backwards in time.

Aside from the above, are you using any new Plugins? Sometimes plugins can either put extra drain on the system, or 'not play nice'. The above mentioned method (working backwards in time) helped me discover a free plugin that was the issue, so thought I'd mention it also.





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Edited by rharv (02/17/21 03:00 PM)
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#643035 - 02/20/21 04:24 AM [RealBand] Re: Help! Real Band keeps crashing! [Re: rharv]
Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Tina Jay Offline
Enthusiast

Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Thank you for all your pointers. I am using RB on my C: Drive. I have a feeling it is to do with backup as well. I have cleared my RB backup folder (do not have "Backups" as an option under Preferences in RB?) ... if that doesn't help I will work through the suggestions one by one.
STILL don't know how to copy & paste an image into a thread on PG Music cry so cannot show you in more detail.

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#643056 - 02/20/21 06:16 AM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
You have to click the Reply button and then use the File Manager feature to load images.

I'm pretty sure you would have the same Backup options I have in Preferences


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#643157 - 02/20/21 04:03 PM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 09/03/08
Posts: 178
Loc: ND
Del Offline
Apprentice

Registered: 09/03/08
Posts: 178
Loc: ND
I had similar problems with Realband crashing on my old pc. It turned out to be a memory hardware error within the PC that was causing the problem.
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#643174 - 02/20/21 06:30 PM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 08/20/11
Posts: 7468
Loc: Winston-Salem, NC USA
Jim Fogle Online   happy
Veteran

Registered: 08/20/11
Posts: 7468
Loc: Winston-Salem, NC USA
Originally Posted By: Tina Jay
... STILL don't know how to copy & paste an image into a thread on PG Music cry so cannot show you in more detail.


Forum member Noel96 has provided a step-by-step guide of how to include screen shot(s) in your post in the Tips and Tricks forum section +++ HERE +++.
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#643536 - 02/22/21 04:13 PM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
I notice Jim's link to Noel's post mentions opening BiaB in step one
If you can do a screen shot of RB you can skip step one.

Basically just save a screen shot to your computer
Then when in the forum, make sure you open the full Reply window (not the Quick Reply offered at the bottom of the thread when in Reading mode). Once you open the full Reply you get the File Manager options.
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Make your sound your own!
.. I do not work here

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#643585 - 02/23/21 12:45 AM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Tina Jay Offline
Enthusiast

Registered: 12/14/20
Posts: 36
Loc: United Kingdom
Thank you everyone, especially rhav for the helpful screen shots. Clearing the backup files did not work. I didn't know about the read/write dilemma, this is very useful since I am still pretty new to all of this.
Seems like I only have little space left on my C: Drive - so I will purchase an external hard drive and run the audio temp directory via that. See if that helps.

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#643603 - 02/23/21 04:27 AM [RealBand] Re: Help! Real Band keeps crashing! [Re: Tina Jay]
Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 20589
Loc: Mi., USA
Little space left on C: could very well cause the issue.
Once you get another drive you may want to clear some space on C: by moving files to the new drive. Photos, music, etc.
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