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#659371 - 06/07/21 07:21 AM [Recording, Mixing, Performance and Production] USB interface seems to "sleep" when not in use
Registered: 06/07/21
Posts: 1
Mr_M_Cox Offline
Newbie

Registered: 06/07/21
Posts: 1
Hi All,

First time here so hello to the community!

I just myself a Presonus AudioBox and so far it's really great bar one thing....

If I am watching a youtube vid, using DAW or playing an audio file for example and allow the audio to stop it will not work again without either changing the output device in Windows(works 6/10 times) or unplugging/plugging in the usb of the interface(always works). Never stops while in use and is otherwise perfect but as I said in the title, it's like the device is sleeping when not in use and won't wake properly.

Windows at all times sees the device and has it set as audio output without any issues.

Any tips or a fix would be much appreciated.

Thanks.

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#659380 - 06/07/21 08:09 AM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Mr_M_Cox]
Registered: 01/07/20
Posts: 532
justanoldmuso Offline
Journeyman

Registered: 01/07/20
Posts: 532
MR COX. YMMV.
has your pc ever been optimised for studio work ?
IF NOT it could be many possible reasons.
read these optimisation links includeing power management aspects. best bet if your not au fait with pc tech get a qualified pc tech to read these links before doing anything. tread carefully re any pc changes.
it might be simple it might not.
pay carefull attention also to running dpc latency check mentioned in first link. low dpc figures are important for studio work.

here are some optimisation links for your pc tech /IT guy.
https://audient.com/tutorial/optimise-your-windows-pc-for-audio/
https://support.focusrite.com/hc/en-gb/articles/207355205-Optimising-your-PC-for-Audio-on-Windows-10
https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=654005
see you tube for even more optimising tips. HTH//ymmv.

frankly i would contact presonus support.
scouring useing google i noticed people with audiobox sometimes had an issue.
just google presonus audiobox goes to sleep (what model do you have ?)

without details of your rig and its various settings in win and the audiobox control panel for recording and playback (post pics of settings please )its difficult to comment further.

one possible means of resolution is to try a different sound device and see if same problem happens.

best
ex tech oldmuso.




Edited by justanoldmuso (06/07/21 08:16 AM)
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#659381 - 06/07/21 08:18 AM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Mr_M_Cox]
Registered: 12/27/03
Posts: 15493
Loc: Hamlin NY
MarioD Offline
Veteran

Registered: 12/27/03
Posts: 15493
Loc: Hamlin NY
1-Right click on start then click on device manager.
2-click on Universal Serial Bus Controller
3-click on any USB hub then click on Power management
4-Make sure the there is no check mark on "Allow the computer to turn off this device to save power" then click OK
5-repeat 3 and 4 for every USB hub on your system.

This will keep the power on to all of your USB hubs, i.e. no more shutting them down.

Note that sometimes a Win 10 update will change them back so you may have to periodically reset them.


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#659441 - 06/07/21 04:41 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: MarioD]
Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Cathie Offline
Enthusiast

Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Originally Posted By: MarioD
1-Right click on start then click on device manager.

Note that sometimes a Win 10 update will change them back so you may have to periodically reset them.


Thank you, Mario! I had no idea. Mine are fixed now!
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BIAB 2021 Build 833 Windows 10

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#659442 - 06/07/21 04:43 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Mr_M_Cox]
Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Cathie Offline
Enthusiast

Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Originally Posted By: Mr_M_Cox
Hi All,

First time here so hello to the community!


Hi Mr. Cox. This is a terrific community. Welcome!
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BIAB 2021 Build 833 Windows 10

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#659964 - 06/10/21 11:03 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Cathie]
Registered: 05/05/21
Posts: 7
Sound Design Online   content
Newbie

Registered: 05/05/21
Posts: 7
I've attached you one more setting that you might want to review.

Of course, all of them are mentioned here: Maximizing Windows PC audio performance .PDF
Link: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=654503


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#659986 - 06/11/21 04:22 AM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Mr_M_Cox]
Registered: 07/12/00
Posts: 21994
Loc: Hudson Valley & Lake George NY
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 21994
Loc: Hudson Valley & Lake George NY
Definitely set the USB power.

I did not see any mention of drivers. If you are using ASIO in BIAB and you have another software that takes exclusive control of the ASIO, it could cause what you are experiencing. The easiest remedy is to use the MME driver for BIAB, and save the ASIO choice for your DAW that needs less latency for recording.
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BIAB 2021 Win Audiophile & 2020 Mac UltraPak. Software: Studio One 5 Pro, Adobe Audition CC, Notion 6; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam sub & monitors

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#660253 - 06/12/21 09:25 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Sound Design]
Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Cathie Offline
Enthusiast

Registered: 04/07/21
Posts: 93
Loc: Wichita KS USA
Originally Posted By: Sound Design
I've attached you one more setting that you might want to review.

Of course, all of them are mentioned here: Maximizing Windows PC audio performance .PDF
Link: https://www.pgmusic.com/forums/ubbthreads.php?ubb=showflat&Number=654503

Thank you! I'm downloading the book now.
_________________________
Love is always worth the risk.

BIAB 2021 Build 833 Windows 10

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#660364 - 06/13/21 11:03 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Matt Finley]
Registered: 05/05/21
Posts: 7
Sound Design Online   content
Newbie

Registered: 05/05/21
Posts: 7
Originally Posted By: Matt Finley
I did not see any mention of drivers.


Everything's in the book smile
Single-client ASIO drivers vs Multi-client ASIO drivers, ASIO4ALL, FlexASIO, ... and other tricks and tips.

Cheers!
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#660428 - 06/14/21 12:11 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Sound Design]
Registered: 07/12/00
Posts: 21994
Loc: Hudson Valley & Lake George NY
Matt Finley Offline
Veteran

Registered: 07/12/00
Posts: 21994
Loc: Hudson Valley & Lake George NY
Originally Posted By: Sound Design
Originally Posted By: Matt Finley
I did not see any mention of drivers.


Everything's in the book smile
Single-client ASIO drivers vs Multi-client ASIO drivers, ASIO4ALL, FlexASIO, ... and other tricks and tips.

Cheers!
I've read that guide and many like it. There is no mention of using MME, and you quoted me out of context.

The OP did not mention BIAB, but did refer to a randomness of programs allowing or not allowing sound. Programs that only play back audio do not need ASIO drivers, when you have another program like a DAW open concurrently that does.

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BIAB 2021 Win Audiophile & 2020 Mac UltraPak. Software: Studio One 5 Pro, Adobe Audition CC, Notion 6; Win 10 64 Pro. Hardware: custom i7 16 Gb; Roland Integra-7, Presonus Studio 192, Presonus Faderport 8, Royer 121, Adam sub & monitors

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#660505 - 06/14/21 11:09 PM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Matt Finley]
Registered: 05/05/21
Posts: 7
Sound Design Online   content
Newbie

Registered: 05/05/21
Posts: 7
Yes, you're right smile
I agree.
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#660578 - 06/15/21 09:39 AM [Recording, Mixing, Performance and Production] Re: USB interface seems to "sleep" when not in use [Re: Mr_M_Cox]
Registered: 06/15/21
Posts: 1
Buble Offline
Newbie

Registered: 06/15/21
Posts: 1
Hi, thanks! I'm downloading the book now
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