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#671173 - 09/02/21 10:58 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 01/07/20
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justanoldmuso Offline
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Registered: 01/07/20
Posts: 1659
Bernier.
from the presonus site. have you read this ?
https://support.presonus.com/hc/en-us/articles/210044653-AudioBox-Family-Record-and-Playback-troubleshooting-

in those advanced tabs note you have 48khz selected.
might not make a diff but change to 44.1khz 16 bit.
also see levels tabs, check to see those levels are up ?
(sometimes one has to experiment.)

if your not getting playback outside of ptraks...
eg are you able to play a song back from you tube ?
then somethings muted somewhere obviously.
are you sure you dont have something muted in audio box ?

if this cant be solved , you might have to try another interface. but...for now forget ptraks ...
lets focus on you not getting regular windows media player playback. therein prolly lies the solution.
keep your chin up ! i'm curious to see what simon says.
but try advanced tabs 44.1 16 bit and set everything as a test to that.
best
om


Edited by justanoldmuso (09/02/21 11:09 AM)
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#671179 - 09/02/21 11:30 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
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justanoldmuso Offline
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BERNIER.
please also read previous post.
this is important addendum.
bernier in windows sound playback >>>properties >>>advanced
SEE THE TEST BUTTON ? DO YOU HEAR SOUND WHEN PHONES ARE PLUGGED INTO YOUR PRESONUS box ?
om
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
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#671208 - 09/02/21 01:16 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 10/19/20
Posts: 703
Chantelle - PG Music Offline
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Registered: 10/19/20
Posts: 703
Originally Posted By: Bernier
Pics below. No, regular audio files do not play.
Tried input monitoring deselected, same issue.
Pics show after I deselected exclusivity.


These screenshots show that you are using 48k Hz. Please change it to 16-bit 44100 Hz (CD Quality) and click OK. If there is only the option of 24-bit 44100 Hz (Studio Quality), choose that instead. RealBand, PowerTracks, and Band-in-a-Box all uses 44.1K Hz, so having anything along the audio chain be a different sampling rate can cause issues.
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#671222 - 09/02/21 02:50 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/30/00
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rharv Offline
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I agree with Chantelle above ^^
PT is set at 16/44 and Windows is at 24/48

Even if it DID start you'd have other issues with crackles, pops and noise.
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#671224 - 09/02/21 03:01 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/19/20
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Simon - PG Music Offline
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Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Bernier - if regular audio isn't playing through the Presonus, I'd suggest talking to them to get it up and running. If Windows can't even play sound through it, PowerTracks definitely won't be able to.

As others have mentioned, the device is set to 24-bit 48khz, while I'm noticing that Universal Control says it's set to 44.1khz - that indicates to me that something in the Presonus driver/Universal Control is not working properly. Try manually setting the Windows preferences to 44.1khz (16-bit if possible, or 24-bit is fine) and see if that helps any.
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#671319 - 09/03/21 06:25 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Loc: Wisconsin
Failed to play test tone - no sound

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#671320 - 09/03/21 06:26 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Simon - PG Music]
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Bernier Offline
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Changed in advanced properties to 16 bit 44.1, still no sound

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#671321 - 09/03/21 06:30 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Loc: Wisconsin
No sound - “failed to play test tone”

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#671325 - 09/03/21 06:41 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Loc: Wisconsin
I believe my problem is not with Presonus because I’ve had intermittent cannot load ASIO driver with every audio interface I’ve had. The only difference with Presonus is that it happens EVERY time I open Power Tracks. I’m really getting down because now nothing audio works. I’ve made so many changes described above that I don’t know where to go now!

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#671328 - 09/03/21 06:50 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Loc: Wisconsin
Contacted Presonus tech support. They asked me to upload a system information file, which I did. We’ll see what happens next.

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#671329 - 09/03/21 06:55 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 01/07/20
Posts: 1659
justanoldmuso Offline
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Registered: 01/07/20
Posts: 1659
Bernier.
be patient please. its process of elimination.
SEE THE LEVELS TAB ? NEXT TO ADVANCED TAB IN WIN SOUND ?
click it for both recording and playback for presonus...in win sound ....
and post back 2 pics again. ie recording level tab/pic and playback level tab/pic.
something is prolly muted.
om
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FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

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#671331 - 09/03/21 07:03 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Btw, I have also been getting blue screen of death “reference by pointer” errors while not doing with Power Tracks - browsing the web, looking at pics, etc.

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#671332 - 09/03/21 07:05 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
Registered: 12/01/06
Posts: 587
Loc: Wisconsin
Bernier Offline
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Registered: 12/01/06
Posts: 587
Loc: Wisconsin
They are both at 100%, nothing is muted.

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#671337 - 09/03/21 07:26 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 01/07/20
Posts: 1659
justanoldmuso Offline
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Registered: 01/07/20
Posts: 1659
Bernier.
re bsods. search in google "win 10 bsod problem reference pointer"..
please do this now, and youll see a number of possible reasons come up.
i dont have space to list them all.
i would suggest you get your pc checked out by a qualified pc tech.

ok so levels are good.
how old is this pc ? one drive ? processor ? amd ? intel ? ssd ? ram good ? plenty of free ram ?

now lets turn to the presonus device. i assume your seeing an on light on it lit up ? are you ?
do you have other devices also attached via usb ? external drives etc ?
give as much details bout your pc as possible.
i gotta go now to do a mixdown.
om
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

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#671352 - 09/03/21 09:09 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
Registered: 01/07/20
Posts: 1659
justanoldmuso Offline
Expert

Registered: 01/07/20
Posts: 1659
Bernier.
please read last post first then this one.

Bernier.
ok ive been thru the presonus manual in detail.
have you done this test ?
1. plug in headphones.
2. set mixer control to playback.
3. gradualy "carefullly " bring up headphone volume while clicking on TEST in win playback.
STILL NO SOUND ?
1. i assume you installed presonus drivers.
2. NEXT THIS IS IMPORTANT...
PLEASE POST A PIC OF YOUR WINDOWS DEVICE MANAGER DISPLAY THAT LISTS ALL DEVICES ON YOUR PC.
this will show any flags //potential device problems.
be patient please, i'm just trying to help.
om


Edited by justanoldmuso (09/03/21 09:11 AM)
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

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#671382 - 09/03/21 12:27 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Bernier]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Originally Posted By: Bernier
I believe my problem is not with Presonus because I’ve had intermittent cannot load ASIO driver with every audio interface I’ve had.

That usually happens if another program is using the ASIO driver. Typically ASIO only allows one application to use the driver at a time, and all other applications will have errors like this.

I know that the most recent Focusrite drivers allow for multi-client use, but I'm fairly certain Presonus does not.


Originally Posted By: Bernier
Contacted Presonus tech support. They asked me to upload a system information file, which I did. We’ll see what happens next.

Great! Hopefully they'll be able to help you get your interface going! Once it's working in Windows we can do more to help here if it doesn't work in Powertracks after that point.


Originally Posted By: Bernier
Btw, I have also been getting blue screen of death “reference by pointer” errors while not doing with Power Tracks - browsing the web, looking at pics, etc.

That's not good. BSOD's are not a good sign of a healthy computer. Typically they happen for driver errors, but also can be related to faulty hardware (RAM, CPU, etc). Like OM said, probably time to call a computer tech.
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#671483 - 09/04/21 04:58 AM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: Simon - PG Music]
Registered: 01/07/20
Posts: 1659
justanoldmuso Offline
Expert

Registered: 01/07/20
Posts: 1659
Simon.
by any chance have you come across a list on the net of multi client capable audio interfaces.
i did a search yesterday , and could not find such a list. it seems so many manufacturers dont state if they are MC.
might i suggest , if pg have one, they post the list as a sticky, cos this multi client need where people are useing multiple music software at the same time, is not going away.

i know rme are MC. but obviously too pricey for lots of project studios.
i "think" at the budget level NI komplete is , please confirm.
what about maudio's ? or the nice motu m2/m4 ?

lets see if bernier has more info bout his pc.
best regards.
oldmuso
_________________________
FELLOW USERS PLEASE SUPPORT MY BIAB/RB WISHLIST ITEMS
FEEL FREE TO CRITIQUE MY SONGS IN THE USER SHOWCASE FORUM.
MY CRAZY SONGS....done with biab/realband/reaper

https://soundcloud.com/user-302791555/tracks

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#672011 - 09/07/21 04:14 PM [PowerTracks Pro Audio] Re: Focusrite Scarlett 4i4 issues [Re: justanoldmuso]
Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1573
Loc: Victoria, BC
Originally Posted By: justanoldmuso
Simon.
by any chance have you come across a list on the net of multi client capable audio interfaces.
i did a search yesterday , and could not find such a list. it seems so many manufacturers dont state if they are MC.
might i suggest , if pg have one, they post the list as a sticky, cos this multi client need where people are useing multiple music software at the same time, is not going away.

i know rme are MC. but obviously too pricey for lots of project studios.
i "think" at the budget level NI komplete is , please confirm.
what about maudio's ? or the nice motu m2/m4 ?

lets see if bernier has more info bout his pc.
best regards.
oldmuso

I do not have such a list. If you would like me to create one, please buy one of every audio interface ever made and mail them to me here at PG and I'd be happy to test them!

The ones I know of are Focusrite, RME, MOTU, Native Instruments, and possibly Steinberg. Don't take my list as canon though, as I know not all interfaces from those brands do multi-client, and not even all the recent ones!
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