You need to be logged in to post
Options
Index
#684135 - 11/20/21 09:14 AM [Beginners Forum] if you are stuck try live chat - it really works
Registered: 09/21/01
Posts: 1456
Loc: UK
Bob Calver Offline
Expert

Registered: 09/21/01
Posts: 1456
Loc: UK
i've been using BIAB and RB for years but got stuck a couple of times recently. live chat sorted me out. if you're stuck, try it if you need help.

the live chat from lots of companies is useless........i find the person on the other end often knows less than i do but PG is different.

i found it pleasing that the person on the other end was someone i knew from the forums. in one instance chantelle and the second was simon. thanks guys.

they do know their stuff and sorted me immediately. so try live chat if you need help - its fast and effective.

Top
#684580 - 11/22/21 06:12 AM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: Bob Calver]
Registered: 10/19/20
Posts: 318
Chantelle - PG Music Offline
PG Music Staff

Registered: 10/19/20
Posts: 318
Thanks Bob, we appreciate your support!

Here are the hours that live chat is open:
Mon - Fri 6am - 6pm Pacific Time
Sat 8am - 4pm Pacific Time
Closed Sundays.
_________________________
Best,
Chantelle

Top
#684723 - 11/22/21 04:16 PM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: Bob Calver]
Registered: 05/30/00
Posts: 20763
Loc: Mi., USA
rharv Offline
Veteran

Registered: 05/30/00
Posts: 20763
Loc: Mi., USA
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then


Edited by rharv (11/22/21 04:19 PM)
_________________________
Make your sound your own!
.. I do not work here

Top
#684960 - 11/23/21 06:01 PM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: rharv]
Registered: 05/19/20
Posts: 1412
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1412
Loc: Victoria, BC
Originally Posted By: rharv
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then

Yup, that's the nice thing about our chat system - if it is after hours, you can leave a message for us and we'll email the next day.

Plus you get to chat with lovely people like Chantelle and I, so what's not to love?
_________________________
I work here

Top
#684962 - 11/23/21 06:02 PM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: rharv]
Registered: 10/14/02
Posts: 568
Loc: Mountain Home, Arkansas
earl kirby Offline
Journeyman

Registered: 10/14/02
Posts: 568
Loc: Mountain Home, Arkansas
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,


Edited by earl kirby (11/23/21 06:03 PM)
_________________________
Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2021, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital

Top
#684978 - 11/23/21 07:08 PM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: Bob Calver]
Registered: 08/20/11
Posts: 7864
Loc: Winston-Salem, NC USA
Jim Fogle Online   happy
Veteran

Registered: 08/20/11
Posts: 7864
Loc: Winston-Salem, NC USA
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.
_________________________
Jim Fogle - 2021 BiaB (845) RB (Build 9) Ultra+ PAK
Cakewalk - Zoom MRS-8 recorder
Desktop: i7 Win 10 build 2004, 12GB ram 256GB SSD, 4 TB HDD
Laptop: i3 64bit Win 10 build 21H1, 8GB ram 500GB HDD
Music at: http://fogle622.wix.com/fogle622-audio-home

Top
#685038 - 11/24/21 03:52 AM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: Jim Fogle]
Registered: 06/05/12
Posts: 13832
Loc: Melbourne, Australia
VideoTrack Online   content
Veteran

Registered: 06/05/12
Posts: 13832
Loc: Melbourne, Australia
Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

Great tip Jim, and good for us to know who are in very different timezones.
_________________________
BIAB & RB2021(Audiophile), SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M StudioMonitors, Pioneer Active Monitors, AKG K271 Studio H'phones

Top
#685166 - 11/24/21 10:14 AM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: earl kirby]
Registered: 05/19/20
Posts: 1412
Loc: Victoria, BC
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 1412
Loc: Victoria, BC
Originally Posted By: earl kirby
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,

The nice thing about live chat for us is that we can each help multiple people at a time. Chats typically take much less time than phone calls as well.
_________________________
I work here

Top
#685267 - 11/24/21 06:14 PM [Beginners Forum] Re: if you are stuck try live chat - it really works [Re: Jim Fogle]
Registered: 06/19/17
Posts: 2666
Loc: Victoria, BC
Ember - PG Music Offline
PG Music Staff

Registered: 06/19/17
Posts: 2666
Loc: Victoria, BC
Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

I think that's one of my favourite things about our chat set up, and not something I've personally seen elsewhere. It's definitely pretty cool!
_________________________
Cheers,
Ember

Top


PG Music News
Celebrate National Jukebox Day with Band-in-a-Box®!

Happy National Jukebox Day!
(November 24)

Don't own a Jukebox? Well, if you have Band-in-a-Box®, you actually do with the Jukebox feature!

What does the Band-in-a-Box® Jukebox do?

Using the directory you choose, the Band-in-a-Box® Jukebox will provide you with background music by continuously play the entire list of Band-in-a-Box® songs within that folder! There are many options for you to customize your Jukebox experience, including: Only Play song with melodies, Change Melody Instrument, Random order Playback, Audible Count-in, Harmony Settings, and more! Plus, the Jukebox will continue to play while you use other programs, providing your favorite music for continued background listening.

To learn more about the Jukebox feature in Band-in-a-Box® for Windows, check out Chapter 5 of our online manual.
Mac Jukebox details found here.

Tell Us Your Favorite Band-in-a-Box Features

Did you know we have a My Favorite Things forum? We'd love it if you shared your favorite features in Band-in-a-Box and RealBand there, along with what features you use the most and why - we absolutely LOVE getting feedback!

Take a peak at other posts while you're there - you never know... someone else's favorite feature might become yours too!

RealTracks Artist Pat Martino

We are saddened to hear of the passing of jazz guitar legend Pat Martino yesterday.

Pat was part of our RealTracks Artist "Jazz Pollwinners 2" series in 2014. You can learn about Pat and listen to his RealTracks contribution here.

Pat had been playing guitar since he was just 12 years old, and devoted himself to music in grade ten. On top of years of performing (he began playing professionally in 1961), Pat received many awards for his playing, including the "Jazz Legacy" Award in 2016 presented by Pennsylvania State Senator Vincent Hughes and his wife Sheryl Lee Ralph-Hughes.

Learn even more about Pat Martino when you visit his website, http://www.patmartino.com/.

Band-in-a-Box® 2021 Updates!

Attention Band-in-a-Box® 2021 users - a free update is available!

Using a Windows version? Your update resolves some reported bugs involving Song Memo, RealDrums, hot-keys, etc. Learn more & download - Windows.

Running the Mac version? The latest update for version 2021 improves Edit Audio functions, allows you to stop playback when using the StyleMaker, ensures tempo changes are included when exporting MIDI, and more! Learn more & download - Mac.

A Look Back... Band-in-a-Box® 2015 NAMM Demonstration #TBT

Watch Tobin (and Charlie!) demonstrate Band-in-a-Box® 2015 for Windows at the 2015 NAMM Show: Play video...

Tobin does a great job of showing just how easy it is to create a song with Band-in-a-Box!

This video was posted on January 23, 2015 to the Keyboard Instrument Chops and Gear YouTube Channel.

Enhance Your Band-in-a-Box® 2021 for Windows Installation

Attention Band-in-a-Box® 2021 for Windows users - update for FREE today!

We've added a new "record using" option within the Audio Settings dialog, and updated many existing features based on user feedback.

This free update also includes the most recent build of our DAW Plugin (3.9.12).

Learn more about this free update and download it today.

Ordering Your Band-in-a-Box® is Easy!

When you order any PG Music products directly from www.pgmusic.com (or www.bandinabox.com) you'll receive immediate links to start downloading your order! Even if you choose to have a backup copy of your Band-in-a-Box® packages shipped, you'll still have the download links available to you - no need to wait!

We've made it even easier to get started with Band-in-a-Box® with the Easy Payment Plan 4 - when you choose this payment option you'll pay four equal monthly payments starting on the day of your order.

Choose your Band-in-a-Box® for Windows package & order here.

Using Mac? Order here.

When you get to the checkout, simply click on Select Easy Payment Plan 4 for this product to apply this option.

Note: This only applies to this Band-in-a-Box product, and does not apply to other products that you might have in your order, including the physical backup copy if selected.

Forum Stats
35160 Members
62 Forums
71351 Topics
621867 Posts

Max Online: 2537 @ 01/19/20 07:09 AM
Newest Members
alainjazz59, SWAY, JohnCoombs, DMain, Claudecir Lima

35160 Registered Users
Top Posters (30 Days)
jpettit 278
Pipeline 242
Matt Finley 191
rayc 150
Rob Helms 145
MusicStudent 141
PeterGannon 133
Planobilly 124
PROJECT M 114
VideoTrack 111
Today's Birthdays
cajunh2s, Cal Newman, CMJ, shezza, Westside Steve