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i've been using BIAB and RB for years but got stuck a couple of times recently. live chat sorted me out. if you're stuck, try it if you need help.

the live chat from lots of companies is useless........i find the person on the other end often knows less than i do but PG is different.

i found it pleasing that the person on the other end was someone i knew from the forums. in one instance chantelle and the second was simon. thanks guys.

they do know their stuff and sorted me immediately. so try live chat if you need help - its fast and effective.

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Thanks Bob, we appreciate your support!

Here are the hours that live chat is open:
Mon - Fri 6am - 6pm Pacific Time
Sat 8am - 4pm Pacific Time
Closed Sundays.


Best,
Chantelle
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I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then

Last edited by rharv; 11/22/21 02:19 PM.

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Originally Posted By: rharv
I agree, for most things it is a quick easy solution, with little headache
Thanks for adding this feature to the PGMusic site

While I can't make any guarantees, even after hours I have sometimes got a response fairly quickly, so worth a shot even then

Yup, that's the nice thing about our chat system - if it is after hours, you can leave a message for us and we'll email the next day.

Plus you get to chat with lovely people like Chantelle and I, so what's not to love?


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I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,

Last edited by earl kirby; 11/23/21 04:03 PM.

Dell 610 dual Monitor, win 7-10, Sonar Plat, ProTools 10 & 11, Reaper 4, BIAB/real Band 2022, Easy Drummer, Superior Drummer, Kontact Essentials, Personnel Orchestra, Korg Legacy Analog & Digital
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I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.


Jim Fogle - 2025 BiaB (Build 1128) RB (Build 5) - Ultra+ PAK
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Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

Great tip Jim, and good for us to know who are in very different timezones.


BIAB & RB2025 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
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Originally Posted By: earl kirby
I try to not over use this and make myself a pest but I
have to agree. Live chat in most cases get situations fixed now instead of having to wait for answers,

The nice thing about live chat for us is that we can each help multiple people at a time. Chats typically take much less time than phone calls as well.


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Originally Posted By: Jim Fogle
I wasn't aware that with Live Chat you can leave an after hours message and receive an e-mail response the next day. Pretty neat and nice to know.

I think that's one of my favourite things about our chat set up, and not something I've personally seen elsewhere. It's definitely pretty cool!


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Ember
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ChatPG

Ask sales and support questions about Band-in-a-Box using natural language.

ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.

PG Music News
Video: Band-in-a-Box® 2025 for Mac®: VST3 Plugin Support

Band-in-a-Box® 2025 for Mac® now includes support for VST3 plugins, alongside VST and AU. Use them with MIDI or audio tracks for even more creative possibilities in your music production.

Band-in-a-Box® 2025 for Macs®: VST3 Plugin Support

Video: Band-in-a-Box® 2025 for Mac®: Using VST3 Plugins

Join the conversation on our forum.

Band-in-a-Box 2025 for Mac Videos

With the release of Band-in-a-Box® 2025 for Mac, we’re rolling out a collection of brand-new videos on our YouTube channel. We’ll also keep this forum post updated so you can easily find all the latest videos in one convenient spot.

From overviews of new features and walkthroughs of the 202 new RealTracks, to highlights of XPro Styles PAK 8, Xtra Styles PAKs 18, the 2025 49-PAK, and in-depth tutorials — you’ll find everything you need to explore what’s new in Band-in-a-Box® 2025.

Reference this forum post for One-Stop Shopping of our Band-in-a-Box® 2025 Mac Videos — we’ll be adding more videos as they’re released!

Band-in-a-Box 2025 for Mac is Here!

Band-in-a-Box® 2025 for Mac is here, packed with major new features and an incredible collection of available new content! This includes 202 RealTracks (in Sets 449-467), plus 20 bonus Unreleased RealTracks in the 2025 49-PAK. There are new RealStyles, MIDI SuperTracks, Instrumental Studies, “Songs with Vocals” Artist Performance Sets, Playable RealTracks Set 4, two new sets of “RealDrums Stems,” XPro Styles PAK 8, Xtra Styles PAK 19, and more!

Special Offers
Upgrade to Band-in-a-Box® 2025 for Mac with savings of up to 50% on most upgrade packages during our special—available until July 31, 2025! Visit our Band-in-a-Box® packages page for all the purchase options available.

2025 Free Bonus PAK & 49-PAK Add-ons
We've packed our Free Bonus PAK & 49-PAK with some incredible Add-ons! The Free Bonus PAK is automatically included with most Band-in-a-Box® for Mac 2025 packages, but for even more Add-ons (including 20 Unreleased RealTracks!) upgrade to the 2025 49-PAK for only $49. You can see the full lists of items in each package, and listen to demos here.

If you have any questions, feel free to connect with us directly—we’re here to help!

Band-in-a-Box 2025 Italian Version is Here!

Cari amici
È stata aggerate la versione in Italiano del programma più amato dagli appassionati di musica, il nostro Band-in-a-Box.
Questo è il link alla nuova versione 2025.

Di seguito i link per scaricare il pacchetti di lingua italiana aggiornati per Band-in-a-Box e RealBand, anche per chi avesse già comprato la nuova versione in inglese.

Band-in-a-Box 2025 - Italiano
RealBand 2025 - Italiano

Band-in-a-Box 2025 French Version is Here!

Bonjour à tous,

Band-in-a-Box® 2025 pour Windows est disponible en Français.
Le téléchargement se fait à partir du site PG Music

Pour ceux qui auraient déjà acheté la version 2025 de Band-in-a-Box (et qui donc ont une version anglaise), il est possible de "franciser" cette version avec les patchs suivants:

BIAB 2025 - francisation
RealBand 2025 - francisation

Voilà, enjoy!

Band-in-a-Box 2025 German Version is Here!

Band-in-a-Box 2025 für Windows Deutsch ist verfügbar!

Die deutsche Version Band-in-a-Box® 2025 für Windows ist ab sofort verfügbar!

Alle die bereits die englische Version von Band-in-a-Box und RealBand 2024 installiert haben, finden hier die Installationsdateien für das Sprachenupdate:

https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025.exe
https://nn.pgmusic.com/pgfiles/languagesupport/deutsch2025RB.exe

Update Your Band-in-a-Box® 2025 to Build 1128 for Windows Today!

Already using Band-in-a-Box 2025 for Windows®? Download Build 1128 now from our Support Page to enjoy the latest enhancements and improvements from our team.

Stay up to date—get the latest update now!

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