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#717705 - 05/23/22 01:56 AM [Help! Tech S.O.S (Off topic)] Re: OPEN DISCUSSION/DEBATE BOUT BEST WAY TO HELP NEW USERS WITH CORRECT SETTINGS. [Re: justanoldmuso]
Registered: 05/06/18
Posts: 391
MoultiPass Offline
Journeyman

Registered: 05/06/18
Posts: 391
There was a trial period at the time of purchase and PG refunds without any problem during this period. Then if you really have trouble running Biab you can use any DAW and mix everything together, ie take out a BIAB project and export it to your DAW then add guitars. Obviously the computer must be configured to accept incoming sound via your interface, and that's the problem, it seems. My advice: validate your interface in Daw, once it is well configured it should also run in Biab.
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Biab 2022, Win11, Ultrapack +++

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#717710 - 05/23/22 04:00 AM [Help! Tech S.O.S (Off topic)] Re: OPEN DISCUSSION/DEBATE BOUT BEST WAY TO HELP NEW USERS WITH CORRECT SETTINGS. [Re: peterkirk]
Registered: 01/15/15
Posts: 907
Loc: Hampshire, UK
Gordon Scott Offline
Expert

Registered: 01/15/15
Posts: 907
Loc: Hampshire, UK
Originally Posted By: peterkirk
Never got BB to work, never been able to understand the audio settings...

That's clearly been an extraordinarily frustrating experience and I really sympathise.

My first reaction was to ask if you'd downloaded Behringer's own driver rather than ASIO4ALL, but I see that's exactly what Behringer recommend. It's a general-purpose ASIO driver and usually the manufacturer's own is best, but presumably Behringer have worked to have their device work properly with it, so I suspect that is your best option. If you've been ignoring it because everyone says it's rubbish, try it yourself. My guess though, is that you've tried it without success.

PGM are usually pretty good at support ... they don't just walk away. If you haven't yet, their on-line chat interface is well worth trying ... you do get a proper support person, not a robot and you'll get a much more direct dialogue.

For me, when these frustrations get on top of me, I'll walk away for a while ... do something else and unwind. Then when I'm ready and calm again, I'll check the support service is open, reserve myself a couple of hours to work through it, get my self a tea or coffee and, in this case, contact support via chat. Hopefully that'll get things working for you.


I'm a critic myself of some aspects of PGM, particularly some of their documentation, but they're normally good on the above. I'll defend them a little here too, though, as many of the difficulties on the Windows platform are down to the way Microsoft works, rather than PGM. Microsoft do, IMHO, tend to rather under-perform with low-level drivers and similar, meaning that manufacturers have, or at least feel the need, to write their own drivers even for standards-compliant interfaces, which most common USB devices normally are. I have some experience with using Microsoft's built-in drivers for products, so I know well how maddening they can be.
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Jazz relative beginner, starting at a much older age than was helpful.
Kawai MP6, Korg M50, Ui24R, Saffire Pro 40.
AVL:MXE Linux; Windows 10; Win8.1: Scarletts
BIAB2022 UltraPAK, Reaper, a bunch of stuff.

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#717712 - 05/23/22 04:26 AM [Help! Tech S.O.S (Off topic)] Re: OPEN DISCUSSION/DEBATE BOUT BEST WAY TO HELP NEW USERS WITH CORRECT SETTINGS. [Re: justanoldmuso]
Registered: 06/07/20
Posts: 16
peterkirk Offline
Enthusiast

Registered: 06/07/20
Posts: 16
PG , You do obviously have a BIG issue here, you seem to not ackowledge nor do anything about it, we have to rely on other people idea, instructions and various videos. Why are some people not having these problem and yet for others that all they have? I took my small studio down 2 years ago as i cannot face any more of this , £ 700 for what? Have,nt been able to explore any features on BB because of this. Beyond that much of the features lack any context.
Whats ERROR 1 btw? Thats the legacy error i now have after remote support, 3 hours that took.
Not good enough. Do you give refunds?

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#717716 - 05/23/22 05:11 AM [Help! Tech S.O.S (Off topic)] Re: OPEN DISCUSSION/DEBATE BOUT BEST WAY TO HELP NEW USERS WITH CORRECT SETTINGS. [Re: peterkirk]
Registered: 06/05/12
Posts: 15548
Loc: Melbourne, Australia
AudioTrack Offline
Veteran

Registered: 06/05/12
Posts: 15548
Loc: Melbourne, Australia
Originally Posted By: peterkirk
...I took my small studio down 2 years ago as i cannot face any more of this
...Do you give refunds?

Question 1: "Taking your small studio down": Were you expecting BiaB to replace your studio? It's a genuine question. Please give a genuine answer.

Question 2: Re: "Do you give refunds?" Yes, PG Music have always offered a very generous refund:
"When you purchase ANY product directly from PG Music Inc., you are automatically covered by our 30 Day Money Back Guarantee."

I doubt any similar company would offer refunds after 2 years, but would be pleased to get your references.
However, you did purchase less than 30 days go? Yes? Did you request a refund according to their generous policy? It's also a genuine question. Please give a genuine answer.


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BIAB & RB2022 Win.(Audiophile), SonarPlatinum, Izotope Prod.Bundle, Roland RD-1000, SynthogyIvory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer ActiveMonitors, AKG K271 Studio H'phones

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#717719 - 05/23/22 05:27 AM [Help! Tech S.O.S (Off topic)] Re: OPEN DISCUSSION/DEBATE BOUT BEST WAY TO HELP NEW USERS WITH CORRECT SETTINGS. [Re: peterkirk]
Registered: 10/28/08
Posts: 449
Loc: Florida
etcjoe Offline
Journeyman

Registered: 10/28/08
Posts: 449
Loc: Florida
I will say I have not had any computer audio equipment that I have bought in the last 10 years ever not work as it said it would, not install drivers like the installer said it would and not just work. BIAB requires a minimal amount of setup to get it "working". If you have a proper interface (almost anything works) and have visited its manufacturer's website to ensure you are up to date with drivers etc. you should be able to make it work and yes, you may even have to look at the instructions. God forbid, you understand how your computer works and how your musical equipment works with it. Many google search results usually are dated so you can find out if you are looking at ancient (over a year old!) or new information.

One search for how to do I get my audio interface to work effectively in google results in 362,000,000 results and some dated April 2022. You can do the same at YouTube and find plenty of new very good videos explaining exactly what you need.

But sure, give up and blame the company that sold you the software. I am sure the 1,000s of users before you are all wrong and they just got lucky.

I had a router one time that was bricked by a manufacturer's firmware update. They would do nothing for me or even acknowledge that it caused the problem. Their answer was it was bricked, get a new one. Even with overwhelming user feedback as to the fact that it did happen to many of their users. Some enterprising person figured out how to open it up, use a simple USB plug with a few wires, jack into the system, and force feed it an older firmware that was working, then put it all in written instructions and a video. I used that router for about 5 more years after that and never did another auto update from the manufacturer.

I guess the point is, it is easy to throw in the towel. But most of the time there is a solution.


Edited by etcjoe (05/23/22 05:27 AM)
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2022 Audiophile, Windows 11, Cubase Pro 12, Cakewalk Sonar Platinum (now Cakewalk by Bandlab). A bunch of other stuff.
Guitar player extraordinaire.

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