Log in to post
|
Print Thread |
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi friends,
I have a problem with the "Download and Install Manager". I can properly install it, but when I try to run this software, I get NO window to do something. System tools (Task Manager, resmon,...) say that it is running fine.
PGMusic Support cannot (or dont want to) help.
With Upgrade to 2024 I made a testing: make a new user and tried to run this software: IT WORKS !! So I was able to download and install all software parts of BiaB automaticly and then I switched back to my "old" user.
I would like to know what the problem is. Is there anybody who has the same experience ??
Thanks and al the best Walter
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
Hi Walter, what OS do you have?
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
Windows 10 with all updates
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
Windows 10 with all updates Strange, I have not seen a problem like this. Is there anything unusual about your setup that you can think of? Please find the log folder in the InstallManager installation directory (default is C:\bb\Data\InstallManager\Logs). Zip the .log files and send to support@pgmusic.com. Put attention Andrew in the subject and reference this forum thread, and I will look into it. I don't have any ideas about what could be causing that at the moment, but hopefully the logs will have something...
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi Andrew,
zip file sent to support...
My system is my production system with a lot of software running (Cubase Pro 10,11,12,13, StudioOne5 Pro, Izozope,Melodyne Studio,and and and). Windows-Configuration is standard, I didnt change anything in registry etc, User is Administrator with admin rights. Everything runs quite fine (Cubase crashes sometimes, BiaB crashes sometimes, but no reason to cry) I am a power user with 25 years of IT technic professional, now retired. May be I have seen such problem over the years, cant remember.
It is not possible to clear the PC and make a new installation of windows and all the software, that would be work for a week, no time for this. I checked health of windows system by sfc /scannow and DISM. no errors found. I dont have any additional antivirus software running. Now I`ll do some testing with msconfig.
Best Walter
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
Thanks for sending the file. I'm confused... the log shows download and install of 2024 being run to completion?
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
No confusion...
As I wrote, I was able to Run the InstallManager under a different New User Account. As the folders were the Same , InstallManager Run and installed BiaB 2024 Till completion. So I can Use BiaB 2024 under my old User Account.
When i try to Run InstallManager under my old User i geht the Problem.
I will deinstall the InstallManager, deleted the Log Files and install again, Then i will send you the Log Files again.
Best Walter
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
Ok. You should be able to run that same BiaB 2024 install on any user account. Just create a new desktop shortcut. There shouldn't be any problem with that. It is curious indeed why the installer would work under one account but not the other..
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
Hi Andrew,
creating a new desktop shortcut is not the solution.
I made a test:
under my favorite UserAccount "Administrator": de-install the installation manager, delete all relevant folders in bb/data, new install - problem persists, InstallManager appears as a background process in task manager with HIGH power comsumption (!! ??) - main.log ends with "[2023-12-10 11:00:55.776] [debug] (main) Creating Main Window"
under a different UserAccount "User": de-install the installation manager, delete all relevant folders in bb/data, new install - WORKS, InstallManager appears as a forground app process in task manager - main.log is ident and continued with [2023-12-10 11:06:34.110] [debug] (main) Creating Main Window [2023-12-10 11:06:34.338] [debug] (main) Getting electron-is-dev for Renderer process [2023-12-10 11:06:34.357] [info] (renderer) OS CPU architecure is (either x64 or x86): x64 [2023-12-10 11:06:34.359] [info] (renderer) process.arch (for which the binary was compiled): x64 [2023-12-10 11:06:34.360] [debug] (renderer) Creating config ....... .......
Seems that InstallManager cannot create its main window under UserAccount "Administrator"
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2021
Posts: 12
Newbie
|
Newbie
Joined: Dec 2021
Posts: 12 |
I have the exact same issue. Works under utilities.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: May 2002
Posts: 6,974
PG Music Staff
|
PG Music Staff
Joined: May 2002
Posts: 6,974 |
I have the exact same issue. Works under utilities. Can you elaborate please?
Andrew PG Music Inc.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
@ Andrew
I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a day...
Last edited by WalterT; 12/11/23 01:39 AM.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 18,374
Veteran
|
Veteran
Joined: Jun 2012
Posts: 18,374 |
I can Run BiaB, but Not without troubles. Cubase with biab vst Crashes once a das... Just to help clarify: The thread topic is about the Download and Install manager. Your feedback seems to refer to running BiaB VST, which is something else again. Could you please share more information? What version / build of BiaB VST? What version of Cubase? Can you provide the steps to repeat your issues?
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 18,374
Veteran
|
Veteran
Joined: Jun 2012
Posts: 18,374 |
I have the exact same issue. Works under utilities. Halleluja !! I am not alone... let´s solve this problem together Excellent. Away you go. Keep us in the loop also.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
Just to help clarify: This is MY thread, I know what is going on. Andrew asked me: Thanks. Will investigate further. But I meant BiaB itself. You can run the Band-in-a-Box program fine, correct? i.e. C:\bb\bbw64.exe and I gave him my answer. MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Jun 2012
Posts: 18,374
Veteran
|
Veteran
Joined: Jun 2012
Posts: 18,374 |
MY problems with Cubase 13 Pro and BiaB Vst do not concern this thread. I will make a new thread if nessecary. At the moment I am corresponding with the support about this. Again, excellent. Just asked it you could share your findings. This can be used to assist others in the future. However, as you have suggested, if this is not about the Download and Install Manager and does not concern this thread, please do consider to make a new thread describing your issues separately. This way, everyone can identify the individual issues rather than them being bundled together with other issues.
BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Dec 2021
Posts: 12
Newbie
|
Newbie
Joined: Dec 2021
Posts: 12 |
I have the exact same issue. Works under utilities. Download manager installs ok, can be seen running in task manager but it does not open . Logs show everything is working. Works under Utilities in 2024 ok. BIAB working fine. Windows 10.
Last edited by fitzy; 12/11/23 03:40 PM.
|
|
|
|
|
|
|
|
|
|
|
|
Band-in-a-Box for Windows
|
Joined: Oct 2023
Posts: 13
Newbie
|
OP
Newbie
Joined: Oct 2023
Posts: 13 |
. Works under Utilities in 2024 ok. Sorry, i dont understand what you mean with "utilities..."
|
|
|
|
|
|
|
|
|
|
|
|
Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
|
|
|
|
|
|
|
|
|
|
|
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
Band-in-a-Box® 2024 Review: 4.75 out of 5 Stars!
If you're looking for a in-depth review of the newest Band-in-a-Box® 2024 for Windows version, you'll definitely find it with Sound-Guy's latest review, Band-in-a-Box® 2024 for Windows Review: Incredible new capabilities to experiment, compose, arrange and mix songs.
A few excerpts:
"The Tracks view is possibly the single most powerful addition in 2024 and opens up a new way to edit and generate accompaniments. Combined with the new MultiPicker Library Window, it makes BIAB nearly perfect as an 'intelligent' composer/arranger program."
"MIDI SuperTracks partial generation showing six variations – each time the section is generated it can be instantly auditioned, re-generated or backed out to a previous generation – and you can do this with any track type. This is MAJOR! This takes musical experimentation and honing an arrangement to a new level, and faster than ever."
"Band in a Box continues to be an expansive musical tool-set for both novice and experienced musicians to experiment, compose, arrange and mix songs, as well as an extensive educational resource. It is huge, with hundreds of functions, more than any one person is likely to ever use. Yet, so is any DAW that I have used. BIAB can do some things that no DAW does, and this year BIAB has more DAW-like functions than ever."
|
|
|
|
|
|
|
|
|
|
|
Forums66
Topics81,657
Posts735,497
Members38,527
|
Most Online2,537 Jan 19th, 2020
|
|
|
|
|
|
|
|
|