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#614723 - 09/12/20 12:35 PM [Band-in-a-Box for Macintosh] "DLSMusicDevice not found"
Registered: 04/30/17
Posts: 6
cataloger1 Offline
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Registered: 04/30/17
Posts: 6
For the past week or so, whenever I launch BIAB2020 Mac, I get that alert. So, I can't hear any files. I can use the DAW Plugin, though I can't sample any styles. I would love it if someone can suggest a solution (I also emailed PGMusic support). Thanks so much in advance.

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#614788 - 09/12/20 10:18 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Mike Halloran Offline
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Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Originally Posted By: cataloger1
For the past week or so, whenever I launch BIAB2020 Mac, I get that alert. So, I can't hear any files. I can use the DAW Plugin, though I can't sample any styles. I would love it if someone can suggest a solution (I also emailed PGMusic support). Thanks so much in advance.
We need a lot more info. Start with your BIAB version and MacOS build.

BIAB is looking for the Apple DLS Music Device. Normally, this is the General MIDI Synth. Perhaps the following links will point you in the right direction:

Apple user pages DLS Music Device

https://www.mixagesoftware.com/en/musicdevicehost/help/HTML/dlsmusicdevice.html
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BIAB 2020 Audiophile 2017 iMac Pro 2T SSDx2 Mojave; 2012 MBP Catalina
Overture 5 DP 10 LogicProX Finale 26, Encore 5.0.7 SmartScoreX2P Notion 6
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#615027 - 09/14/20 12:16 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 05/16/02
Posts: 4922
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4922
Loc: Victoria, BC
Hello,

We added this warning message to Band-in-a-Box in a recent build, because we noticed that recently the Apple synth (DLS Music Device) which Band-in-a-Box requires, is missing or cannot be accessed by Band-in-a-Box on some Macs. This problem has only appeared recently and is infrequent.

The solution that we have found at this point, is to create a new user account on the Mac - this fixes the problem. Let us know what you find.


EDIT: Actually, the link that Mike Halloran posted looks like it may be the solution. Please try that solution, and report back.
https://discussions.apple.com/thread/250871530


Edited by Andrew - PG Music (09/14/20 12:19 PM)
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#615436 - 09/17/20 03:23 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: Mike Halloran]
Registered: 04/30/17
Posts: 6
cataloger1 Offline
Newbie

Registered: 04/30/17
Posts: 6
I have the latest version of BIAB, and MacOS 10.15.6. I have looked at both of those links, and neither has helped.

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#615438 - 09/17/20 03:24 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: Andrew - PG Music]
Registered: 04/30/17
Posts: 6
cataloger1 Offline
Newbie

Registered: 04/30/17
Posts: 6
I tried creating a new user account. Though I did not get the warning anymore, I can't hear any sounds on BIAB. Both of the folders that are listed in the linked article are empty.

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#615441 - 09/17/20 03:38 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 05/19/20
Posts: 97
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 97
Can you go to Options > MIDI Input/Output Ports, and on Bass choose "MIDI Plugins", then click <-- Set All Ports To This and click OK.

Next, click on the Plugins button in the File or Misc toolbar, and choose Default Synth. In the upper right, make sure the option selected is <AUi> Apple: DLSMusicDevice.

Now close that window and try playing your song.


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#615778 - 09/19/20 09:39 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: Simon - PG Music]
Registered: 04/30/17
Posts: 6
cataloger1 Offline
Newbie

Registered: 04/30/17
Posts: 6
The input/output ports are already set as you suggested. When I chose the plugins button, and chose Default Synth, the option you suggested is not in the list of plugins available.

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#615842 - 09/20/20 08:43 AM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Mike Halloran Offline
Journeyman

Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Hmmmm... GarageBand uses that synth, too. Do you have it installed with all of the instruments? If not, do so and install any of the electronic instrument packs, then reboot.

Tell us what happens.
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BIAB 2020 Audiophile 2017 iMac Pro 2T SSDx2 Mojave; 2012 MBP Catalina
Overture 5 DP 10 LogicProX Finale 26, Encore 5.0.7 SmartScoreX2P Notion 6
Legacy G4-1K DP OS 10.4.11 / OS 9.2 Apps

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#615987 - 09/21/20 09:22 AM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 05/16/02
Posts: 4922
Loc: Victoria, BC
Andrew - PG Music Offline
PG Music Staff

Registered: 05/16/02
Posts: 4922
Loc: Victoria, BC
Quote:
the option you suggested is not in the list of plugins available.


Also, can you please post a screenshot of your plugins dialog showing this? You can use Command+Shift+f4 to take a screenshot, and then attach it to your forum reply using the 'File Manager' link.
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#616149 - 09/22/20 02:36 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: Mike Halloran]
Registered: 04/30/17
Posts: 6
cataloger1 Offline
Newbie

Registered: 04/30/17
Posts: 6
Originally Posted By: Mike Halloran
Hmmmm... GarageBand uses that synth, too. Do you have it installed with all of the instruments? If not, do so and install any of the electronic instrument packs, then reboot.

Tell us what happens.


Thank you! Thank you! Thank you!

I went into GarageBand, downloaded all available sounds, and I can use BIAB again! Yay!

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#616325 - 09/23/20 06:13 PM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 05/19/20
Posts: 97
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 97
Excellent news! Thanks for that suggestion Mike!
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#616509 - 09/25/20 12:03 AM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Mike Halloran Offline
Journeyman

Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Lucky guess.

Actually, I was thinking that, since Apple uses it and the OP couldn't find it, perhaps it might not be there.

Naw… can't be that simple… but sometimes it is.

Glad it worked.
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BIAB 2020 Audiophile 2017 iMac Pro 2T SSDx2 Mojave; 2012 MBP Catalina
Overture 5 DP 10 LogicProX Finale 26, Encore 5.0.7 SmartScoreX2P Notion 6
Legacy G4-1K DP OS 10.4.11 / OS 9.2 Apps

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#616565 - 09/25/20 10:48 AM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 05/19/20
Posts: 97
Simon - PG Music Offline
PG Music Staff

Registered: 05/19/20
Posts: 97
We're still a little puzzled at this issue to be honest. DLSMusicDevice is built in to macOS, and Band-in-a-Box doesn't require having Garageband installed - this is why we can have a fresh install of Catalina work with Band-in-a-Box immediately.

In addition, I suggested the GarageBand fix to another customer, and it didn't work for him, so there are likely multiple layers to this issue.
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#616663 - 09/26/20 10:39 AM [Band-in-a-Box for Macintosh] Re: "DLSMusicDevice not found" [Re: cataloger1]
Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
Mike Halloran Offline
Journeyman

Registered: 04/24/17
Posts: 359
Loc: Sillie Con Valley, California
I'm puzzled by the online suggestions that say that one needs to access it through a User account.

While not denying it works for those users, this doesn't make sense.

I'm wondering if this isn't related to an OS bug I found. To be brief, I could not access the default templates—directory is empty but when I follow the path, they are in place. While creating a new template, I had no place to store it so I created a new folder. When I went to load the template, all the default templates folders now appeared as they should alongside the one I'd created earlier. This happened in both Catalina (2012 MBP) and Mojave (2017 iMP).

Weird
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BIAB 2020 Audiophile 2017 iMac Pro 2T SSDx2 Mojave; 2012 MBP Catalina
Overture 5 DP 10 LogicProX Finale 26, Encore 5.0.7 SmartScoreX2P Notion 6
Legacy G4-1K DP OS 10.4.11 / OS 9.2 Apps

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PG Music News
The Guitar & Piano Chord Dictionary Programs

Happy National Dictionary Day!*

Head to our Other Windows Software page to find programs like PowerTracks, GuitarStar: Brent Mason Country, Video Guitar Lessons, and more!

Scroll down and you'll find our Guitar Chord Dictionary & Piano Chord Dictionary programs. Each Chord Dictionary allows you to choose a root note to select the chord you want to learn, and it will be displayed on-screen with either the piano keyboard or the guitar fretboard!

In the Guitar Chord Dictionary & Piano Chord Dictionary you can change the sounds within the Settings window, whether it be the Root note or the Chord, and it doesn't even have to be a guitar or piano! Looking through the options, there's various piano choices, guitar choices, organ, etc. - but you can also choose more unique sounds like the tuba, saxophone, trumpet, clarinet, and more!

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Band-in-a-Box® Video Testimonial by C. Dan Roberts

Our latest Video Testimonial comes from C. Dan Roberts, and his enthusiasm for Band-in-a-Box® is inspiring!

Watch the video...

Do you have a video testimonial that you would like to share? Contact us at marketing@pgmusic.com.

Visit C. Dan Roberts testimonial page here.

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You can definitely do that with Band-in-a-Box®

Open your Band-in-a-Box® program, and you'll find the [Practice] button in the toolbar - it's a GREAT resource!
Minimized your toolbar? Head to Window | Practice Window or ALT SHIFT L to access.

In this window, you'll find many options to help you practice, including Ear Training games (Pitch Invasion is my favorite!), access to the Chord Builder and Chord Subs, some helpful tools within the Playalong Features menu (like Trade 4s, woodshed tempo, etc.), and more!

Train Your Brain with Band-in-a-Box® today!

Resources:
Windows Online Manual: Practice Window
Mac Online Manual: Tools, Wizards, Tutors, and Fun

*October 13

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We've just released FREE Updates for both Band-in-a-Box® 2020 for Windows & Mac program users!

With the latest update for Band-in-a-Box® 2020 for Windows, you can now choose the "Save Exact Chord Text" checkbox to the Save XML dialog, there are VST feature updates, Audio Chord Wizard enhancements, updated program messages, we've applied fixes to an assortment of user-reported issues, and the DAW Plugin 2.12.15 Update has been added too!

Review the complete list of updates for build 734 and download it here.

The newest Band-in-a-Box® 2020 for Mac update also includes VST feature updates, as well as RealTracks & RealDrums Picker enhancements, smoother 'tabbing' between dialog windows, and additional fixes applied to an assortment of user-reported issues. If you missed adding the DAW Plugin 2.12.15 update from September, it will be added with this update too!

Review the complete list of updates for build 420 and download it here.

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Check out our latest video, shared to the I want a video that shows me how to... forum: https://youtu.be/XiMrgtQ7u14

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Wow, check out the latest feedback from Band-in-a-Box® users!

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"I've used Band-in-a-Box for 25 years and thanks to this program and the advice of PG Music staff I've written over 100 songs. It's great software and amazing help to me as a musician. CONGRATS!!!"

Thank you for all the amazing feedback!

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Did you know that we offer Band-in-a-Box® LabPAK and Site License purchase options for schools? This is an ideal option for any educational institution looking to add Band-in-a-Box® to their curriculum.

Learn more about the LabPAK purchase options here: Windows | Mac.

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...and more!

Wondering how to add a Band-in-a-Box LabPAK to your school? Feel free to contact us directly with any questions you might have! Click here to send us an email.

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