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Other PG Music Programs
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Joined: Jul 2004
Posts: 48
Enthusiast
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OP
Enthusiast
Joined: Jul 2004
Posts: 48 |
I originally posted about the problem I was having here in this forum--presumably the right one as the phone/iPad app is technically an "other" program. I got 60+ views but not a single response. So in desperation I posted in the BIAB for Mac forum--thinking, well it is meant to run with the desktop program-- and got, I think one response, which was nothing more than a question for more detail. I provided the details, but got no further response. At the same time I had emailed support with a detailed explanation of the problems I was having and got an email response that the senior tech who would need to deal with this was on vacation. So I waited an extra week, then called support as I still hadn't received an email solution (or response other than the "he's on vacation one) to my original email. The tech who answered my phone call--and oh how I wish I'd written down his name--gave me the one suggestion that I erase the "Rendered" in the extension of the m4a file. I tried that, and when it failed, explained once more how the app was crashing after which he gave me the spiel about the app being developed by a 3rd party team with which the in house support has no communication. It was after that that I posted the above chest beating comments. Here, again all I got was a request for more details after which, nothing. In the BIAB for Mac forum I finally got someone's attention. So perhaps I did do myself a favor. I'm grateful Peter is looking in to this--I'd say it's an issue that deserves his attention, not just the app problem but more specifically the support issue. It was shocking to hear from him that the app was developed in house and his comment, "I don't know who you were talking to..." Well, I was talking to one of his support team. As for the app itself, if you go to the iTunes store and look at the reviews it's not a pretty picture. As far as BIAB itself I have nothing but good things to say (other than how the Mac version is always without some very useful and important features of the Windows version such as printing additional verses in fake book lead sheets). I've been using it for many years, and now with the real tracks, which just took it to a completely different level, I want to use it on solo gigs. I suppose it's because I've been so happy with and consider BIAB such an excellent software that this experience has been so frustrating. Hi DKM You're probably only creating confusion and not doing yourself any favors to post this same item multiple times in different forums. Peter Gannon is personally investigating. That's pretty good service IMO See your other threads here Trevor
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Ask sales and support questions about Band-in-a-Box using natural language.
ChatPG's knowledge base includes the full Band-in-a-Box User Manual and sales information from the website.
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Henry Clarke: Revolutionize Your Band-in-Box® Tracks with Regenerating Function
User Video: Next-Level AI Music Editing with ACE Studio and Band-in-a-Box®
Band-in-a-Box® 2024 German for Windows is Here!
Band-in-a-Box® 2024 für Windows Deutsch ist verfügbar!
Wir waren fleißig und haben über 50 neue Funktionen und eine erstaunliche Sammlung neuer Inhalte hinzugefügt, darunter 222 RealTracks, neue RealStyles, MIDI SuperTracks, Instrumental Studies, "Songs with Vocals" Artist Performance Sets, abspielbare RealTracks Set 3, abspielbare RealDrums Set 2, zwei neue Sets von "RealDrums Stems", XPro Styles PAK 6, Xtra Styles PAK 17 und mehr!
Paket | Was ist Neu
Update Your PowerTracks Pro Audio 2024 Today!
The Newest RealBand 2024 Update is Here!
The newest RealBand 2024 Build 5 update is now available!
Download and install this to your RealBand 2024 for updated print options, streamlined loading and saving of .SGU & MGU (BB) files, and to add a number of program adjustments that address user-reported bugs and concerns.
This free update is available to all RealBand 2024 users. To learn more about this update and download it, head to www.pgmusic.com/support.realband.htm#20245
The Band-in-a-Box® Flash Drive Backup Option
Today (April 5) is National Flash Drive Day!
Did you know... not only can you download your Band-in-a-Box® Pro, MegaPAK, or PlusPAK purchase - you can also choose to add a flash drive backup copy with the installation files for only $15? It even comes with a Band-in-a-Box® keychain!
For the larger Band-in-a-Box® packages (UltraPAK, UltraPAK+, Audiophile Edition), the hard drive backup copy is available for only $25. This will include a preinstalled and ready to use program, along with your installation files.
Backup copies are offered during the checkout process on our website.
Already purchased your e-delivery version, and now you wish you had a backup copy? It's not too late! If your purchase was for the current version of Band-in-a-Box®, you can still reach out to our team directly to place your backup copy order!
Note: the Band-in-a-Box® keychain is only included with flash drive backup copies, and cannot be purchased separately.
Handy flash drive tip: Always try plugging in a USB device the wrong way first? If your flash drive (or other USB plug) doesn't have a symbol to indicate which way is up, look for the side with a seam on the metal connector (it only has a line across one side) - that's the side that either faces down or to the left, depending on your port placement.
Update your Band-in-a-Box® 2024 for Windows® Today!
Update your Band-in-a-Box® 2024 for Windows for free with build 1111!
With this update, there's more control when saving images from the Print Preview window, we've added defaults to the MultiPicker for sorting and font size, updated printing options, updated RealTracks and other content, and addressed user-reported issues with the StylePicker, MIDI Soloists, key signature changes, and more!
Learn more about this free update for Band-in-a-Box® 2024 for Windows at www.pgmusic.com/support_windowsupdates.htm#1111
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