Next thing to check:
Windows > Control Panel > Device Manager
Check for Exclamation Mark indicating a possible incorrect driver or no driver installed.

Have you upgraded the operating system on the laptop (e.g. Windows 10 upgrade)?

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BIAB & RB2024 Win.(Audiophile), Sonar Platinum, Cakewalk by Bandlab, Izotope Prod.Bundle, Roland RD-1000, Synthogy Ivory, Kontakt, Focusrite 18i20, KetronSD2, NS40M Monitors, Pioneer Active Monitors, AKG K271 Studio H'phones