First thing I would do is to use the double USB cable and plug it into two USB slots to ensure the drive is getting enough power (not all USB connections are created equal). If you are still getting intermittent response from the USB drive, then you may need to undo the screws on the drive enclosure and see if there is a loose cable connection (they do sometimes come loose in transit - I've had to do this a couple of times in the past).


John

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