I find social media really hard to communicate in. You only have someone's written word which can easily get misinterpreted. Sometimes, I have clients who read an email I've sent and they'll only read the first question or paragraph and address that and fail to see the rest of what I'm asking. When we speak to someone in person we get a lot more information we see someone's facial expressions, we hear their tone of voice and we see body language. All this adds to our communication, so without all these added things it's really hard to communicate just with words. But that's our world today.